Corona Kavach, Corona Rakshak Policy, Insurance cover for corona

Corona Kavach, Corona Rakshak Policy, Insurance cover for corona

All about Corona Kavach and Corona Rakshak Policy

Covid Policy

The Covid second wave has been proving frightful for everyone. At this time not only the number of Covid-19 patients has been spiraling, but the number death from this disease is also frightening. Facing this, people are once again revisiting the need of health insurance. We are telling you here whether your existing health insurance policy suffices or should you take a separate policy like Corona Kavach and Corona Rakshak.

Subhas Tiwari

Many have suffered severe financial distress while meeting the Covid-19 treatment. It is often reported that hospitals for Covid treatment have made a bill of Rs 8 to 10 lakh. Quite possible, your existing corporate policy or family floater policy falling short of paying for this treatment. This has opened us to policies like Corona Kavach or Corona Rakshak.

IRDAI directed instructions

The Insurance Regulatory and Development Authority of India (IRDAI) had directed in April last year that Covid-19 treatment would also be covered under all health insurance products. Meaning that if you have a health insurance policy, then the insurance company cannot refuse the claim for Covid treatment. Generally, such a policy covers cost of any other hospitalization treatment for more than 24 hours. The same applies to Covid treatment. But if you have taken a policy which has special schemes to cover diseases like Cancer, heart disease, critical illness, then it often does not cover Covid-19 treatment.

The IRDAI had last year asked all insurance companies operating in the country to bring a standard Covid-19 health insurance policy which such companies followed by bringing Covid specific covers. The good thing is that in such policies, the grace period is only 15 days. It implies you will get a cover when you take an insurance policy today and after 15 days you get infected with Covid. These policies are of two types – Corona Kavach and Corona Rakshak.

Corona Kavach Insurance Policy

This is a standard health insurance plan designed to cover the costs caused by Covid. This policy frees you from thinking about medical bills and treatment expenses.

Sum Insured and Duration

The Corona Kavach policy will have a basic mandatory policy. Apart from this, there is an optional cover, which can be added. To buy this policy, the minimum age of an adult should be 18 years and maximum age is 65 years. Whereas the minimum age for a child should be one day and maximum age should be 25 years. The Sum Insured for Corona Kavach policy is minimum Rs. 50, 000 and maximum is Rs 5 lakh. Tenure of insurance can be at least 3.5 months, 6.5 months and 9.5 months.

What does the Corona Kavach Policy cover?

Hospitalisation expenses: This includes bed charge, nursing charge, blood test, PPE kit, oxygen, ICU and doctor’s consulting fees.

Pre-Admission Expenses: Before hospitalization, the expenses of doctor consultation, check-up and diagnosis are included. On such expenses, cover is provided up to 15 days before hospitalisation.

Expenses after discharge: It provides coverage on medical expenses up to 30 days after discharge from the hospital.

Home care expenses: In case of home treatment too health monitoring and medicines are covered for up to 14 days.

Ayush: Under this policy, expenses on Ayurveda and related treatment are also covered

Road ambulance cover: Transfer from home to hospital and ambulance from hospital to home is also covered. In this, you get up to Rs. 2,000 per recruitment.

Hospital daily cash cover: In this policy, you have the option to add the hospital daily cash cover. Under this, the insurance company gives 0.5 per cent of the amount of insurance per day. It lasts for 15 days.

Tax benefit: You can avail tax benefit on premiums paid under health sections of this policy, as per Section 80D of Income Tax Act, 1961 and amendments made thereafter.

What it does not cover? 

  1. Waiting Period – Exclusions: The company shall not be liable to make any payment under the policy in connection with or in respect to following expenses till the expiry of waiting period mentioned below:
  2. First Fifteen Days Waiting Period– Covid treatment expenses of the first 15 days from the policy commencement date shall be excluded.
  3. Exclusions- The company shall not be liable to make any payment under the policy, in respect of any expenses incurred in connection with or in respect of:
  4. Investigation & Evaluation- Expenses related to any admission primarily for diagnostics and evaluation purposes. Any diagnostic expenses which are not related or not incidental to the current diagnosis and treatment.
  5. Rest cure, rehabilitation and respite care- Expenses related to any admission primarily for enforced bed rest and not for receiving treatment.
  6. Dietary supplements and substances that can be purchased without prescription, including but not limited to vitamins, minerals and organic substances unless prescribed by a medical practitioner as part of hospitalisation claim or home care treatment.
  7. Unproven treatments- Expenses related to any unproven treatment, services and supplies for or in connection with any treatment. Unproven treatments are treatments, procedures or supplies that lack significant medical documentation to support their effectiveness. However, treatment authorised by the government for the treatment of Covid shall be covered.
  8. Any claim in relation to Covid where it has been diagnosed prior to Policy Start Date.
  9. Any expenses incurred on Day Care treatment and OPD treatment.
  10. Diagnosis /treatment outside the geographical limits of India.
  11. Testing done at a diagnostic center which is not authorised by the government shall not be recognised under this policy.
  12. All covers under this policy shall cease if the insured person travels to any country placed under travel restriction by the Government of India.

Corona Rakshak Insurance Policy

Corona Rakshak is a benefit-based policy. A lump sum is paid to the person taking this policy when tested positive. However, for this you need to be admitted in the hospital for at least 72 hours continuously. People get three types of options under this policy. All three are of short duration. The policy has a duration of 3.5 months, 6.5 months and 9.5 months. After this period the policy will have to be renewed.

You will get the benefit only after 15 days

There is a 15-days waiting period in the Corona Rakshak Policy. You will not get the benefit of this policy if you test positive within 15 days of taking the policy.

Up to Rs. 2.5 lakh cover

The Corona Rakshak Policy offers even insured from Rs 50,000 to Rs 2,50,000. If you have taken a sum assured policy of Rs. 2.5 lakh, then you can get treatment up to Rs 2.5 lakh. This policy can be taken by anyone from 18 years to 65 years.

Exclusions: The company shall not be liable to make any payment under the policy, in respect of any expenses incurred in connection with or in respect of:

  1. Investigation & Evaluation
  2. Expenses related to any admission primarily for diagnostics and evaluation purposes.
  3. Any diagnostic expenses which are not related or not incidental to the current diagnosis and treatment
  4. Any diagnosis which is not related and not incidental to Covid is not covered in this policy.
  5. Testing done at a diagnostic center which is not authorised by the government shall not be recognised under this Policy.
  6. Any Covid claim manifested prior to commencement date of this policy or during the waiting period.
  7. Cover under this policy shall cease if the insured person travels to any country placed under travel restriction by the Government of India.

Difference between Corona Kavach and Corona Rakshak

Who is offering: Corona Kavach Policy is Covid Standard Health Insurance Policy which is mandatory to be issued by all general and health insurance companies. Life insurance companies cannot offer this. In contrast, any insurance company can offer Corona Rakshak Policy.

Minimum and maximum cover: Corona Kavach policy gets a cover of minimum Rs 50, 000 and maximum of Rs 5 lakh whereas under the Corona Rakshak Policy, minimum Rs 50, 000 and maximum of Rs 2.5 lakh is available.

Hospitalisation: Base coverage or even insurance in the Corona Kavach Policy will be applicable only if you have been hospitalised for at least 24 hours. After this, for any number of days, the insurance company will bear the sum of the sum insured for the hospital. Coverage will be available only after being admitted to the hospital for at least 72 hours under the Corona Rakshak Policy.

Nature of the policy: The Corona Kavach Policy shall have one basic mandatory cover and one optional cover. The premium payable towards this optional cover will have to be paid separately so as to enable policyholders to choose and pay based on the need. The base cover of Corona Kavach Policy will be offered on indemnity basis whereas optional cover shall be made available on benefit basis. In an indemnity cover, the claim is paid as per the hospital bills while in a benefit cover, the entire sum insured is paid to the policyholder.

Type of policy: One can buy Corona Kavach both on an individual basis and on family floater basis but Corona Rakshak is offered on an individual basis only and hence no family floater option is available in it.

Optional benefit: The Corona Kavach Policy gives one the option to add ‘Hospital Daily Cash’ cover. Under it, the insurer will pay 0.5 per cent of the sum insured per day for every 24 hours of continuous hospitalisation for Covid treatment following an admissible hospitalisation claim under this policy. The benefit shall be payable maximum up to 15 days during a policy period. However, there is no such feature in Corona Rakshak policy as it is entirely a benefit-based plan.

Documents to be submitted for Claim

The claim is to be supported with the following documents and submitted within the prescribed time limit.

  1. Duly filled and signed claim form.
  2. Copy of insured person’s passport, if available (All pages).
  3. Photo identity proof of the patient (if insured person does not own a passport).
  4. Medical practitioner’s prescription advising admission.
  5. Discharge summary including complete medical history of the patient along with other details.
  6. Investigation reports including insured person’s test reports from authorized diagnostic centre for Covid.
  7. NEFT Details (to enable direct credit of claim amount in bank account) and cancelled cheque.
  8. KYC (Identity proof with Address) of the proposer, where claim liability is above Rs 1 Lakh as per AML Guidelines.
  9. Legal heir/succession certificate, wherever applicable.
  10. Any other relevant document required by company/TPA for assessment of the claim.

Claim settlement guidelines (provision for penal interest)

  • The company shall settle or reject a claim, as the case may be, within 30 days from the date of receipt of last necessary document.
  • In the case of delay in the payment of a claim, the company shall be liable to pay interest from the date of receipt of last necessary document to the date of payment of claim at a rate of 2 per cent above the bank rate.
  • However, where the circumstances of a claim warrant an investigation in the opinion of the company, it shall initiate and complete such investigation at the earliest in any case not later than 30 days from the date of receipt of last necessary document. In such cases, the company shall settle the claim within 45 days from the date of receipt of last necessary document.

Related

Tricks to choose & use your cooking oil the right way

Tricks to choose & use your cooking oil the right way

Tricks to choose & use your cooking oil the right way

cooking oil

There are different varieties of edible oils in the market these days and picking one for our home is a difficult choice. Most of us tend to base our choices on our established taste preferences.  Some of us base our decisions on the healthfulness of an oil and the type of recipes for which we are purchasing the cooking oil. For many Indian recipes, we prefer a cooking oil that does not have a strong flavor of its own. For example, we use olive oil for preparing continental recipes; because this oil adds a unique characteristic flavor to these recipes. In this article, we have discussed the nutritional composition of some commonly consumed edible oils, practices to purchase, store, and handle them in a mindful manner. We also have talked about some food quality certification marks that can help you pick a healthier edible oil.

Richa Pande

Reports say groundnut oil, rapeseed oil(canola), soy oil, cottonseed oil and commercially palm oil are commonly consumed in Indian households. These oils are preferred by many food industries due to the subsidies on palm oil. But do these oils have a healthier nutritional profile, let’s uncover it here:

Nutrition composition of edible oils

All edible oils contain Monounsaturated Fatty Acids (MFAs), Polyunsaturated Fatty Acids (PFAs), and Saturated Fatty Acids (SFAs). The percentage of each varies from oil to oil. Our body requires all three types of fatty acids.  PFAs and MFAs are relatively healthier as compared to SFAs, and therefore we must limit their consumption. PFAs can be divided into linoleic (ω-6 fatty acids) and linolenic fatty acids (ω-3 fatty acids). ω-3 fatty acids are also known as essential fats i.e., the body cannot synthesize them metabolically and they must be taken from different dietary sources. Note that PFAs and MFAs (together known as good fats) must always be preferred over SFAs (bad fats).  Consumption of more SFAs is not good for your heart health.

Fats/OilSaturated
Fatty Acid (SFA)
Mono-unsaturated
Fatty Acid (MUFA)
Linoleic Acid (Omega-6 PUFA)Alpha-Linoleic Acid (Omega-3 PUFA)N-
6/N-3 ratio
Mustard87012101.2:1
Canola46222102.2:1
Ghee65 32 2<13:1
Soyabean15 27 53 5 10.6:1
Olive13 7610 <0.5 20:1
Rice bran22 41 351.523:1
Sunflower13 27 60 <0.5 120:1
Safflower13 17 70 <0.5 140:1
Ground nut24 50 25 <0.5 50:1
Table Source- POS Pilot Plant Corporation, Saskatoon Saskatchewan, Canada, June ; National Institute of Nutrition, India

Calories in edible oils

All edible fats are oils that are calorie-dense. Each gram of both fats and oils has 9 Kcals in it and 1 teaspoon (5ml) contains 45 Kcal. There is an exception to this. One gram of butter has 7 Kcal.  This is because of its moisture content.

Antioxidants in edible oils

Many edible vegetable oils contain natural antioxidants like vitamin E also known as tocopherol. Rice bran oil has Oryzanol and Sesame oil contain Sesamol and Sesaminol. These antioxidants have beneficial effects on our health including a reduction in oxidative damage due to aging.

Practice oil rotation for good health

Use cooking oils in rotation to draw health benefits from all different sources.

There are two ways to do this-

  1. a) Buy two or more edible oils and use them to prepare different recipes in a month. For example, sunflower oil can be used to prepare one meal and groundnut oil or mustard oil can be used for another meal. OR
  2. b) Use one edible vegetable oil this month to cook recipes at home and next month switch to another cooking oil. OR
  3. c) Practice blending of oils- One can also blend edible oils at home to derive the health benefits mentioned above.

The followings are some recommended blends-

Groundnut or Sesame or Rice bran + Mustard Oil
Groundnut or Sesame or Rice bran + Canola Oil
Groundnut or Sesame or Rice bran + Soyabean Oil
Source-Dietary Guidelines, National Institute of Nutrition

Ready-to-use blended oils

Blended edible oils are also sold in the market. Sometimes they can also be labelled as “vegetable oil and cooking sprays”.

Laws for ready-to-consume blended edible vegetable oils & quality certifications

Laws: The sale of blended edible vegetable oil and fat spreads in addition to FSSAI regulation is governed by AGMARK. You can pick an oil blend using the AGMARK Logo.

What is the smoke point of cooking oil?

Smoke point is also known as the burning point of the oil. It is the temperature at which you can see bluish smoking from an oil upon heating. If you are cooking a recipe that requires oil to be heated at a high temperature, prefer edible oils that stay stable at higher temperatures. Burnt oil not only ruins the taste of the food but degrade the nutrients in oil and lead to the development of chemicals in it that are harmful to health. Some experts recommend preferring refined oils or ghee to prepare Indian recipes that require deep frying.

EVVO (extra virgin olive oil) Debate

Some health experts argue that EVVO which is one of the healthiest edible oil has a low smoking point and must not be used for cooking recipes at high temperatures. Some advocacy groups argue that there isn’t scientific evidence that supports this notion and that EVVO is suitable for recipes at high temperatures. Their claims have been backed by a few pieces of research but experts claim that these were sponsored work.

Avoid reheating your edible oils

We have the habit of reheating oil for frying which is harmful as it can release more toxic components leading to many diseases. For example, reheating of oil increases trans fatty acids in an oil and its consumption has been found to have negative impacts on health.

Therefore, do not reuse or reheat cooking oil for more than 2-3 times. Use adequate amount of oil for cooking i.e., try to finish it in single-use.

Identifying a fortified edible oil

Many Indians struggle with micronutrient deficiency. As oil is a common household food ingredient, adding micronutrients in it can be an efficient public health strategy to counter micronutrient deficiency.

Edible oils are commonly fortified with vitamin A and Vitamin D. These fortified oils can meet up to 25-30 per cent of our daily recommended dietary allowance for these nutrients. Oil packs fortified with vitamin A & D have a logo that can help us to identify a fortified edible oil. 

Tips to use your cooking oil the right way

  1. Heat oil in amounts as per the food recipe you are preparing. Avoid heating extra oil and again reheating it for next use.
  2. Store your oil in a cool, dry and dark place to avoid it from becoming rancid.
  3. Buy oils in small batches and not in larger quantities.
  4. Always keep oils in airtight containers.
  5. Edible oils like olive oil, flaxseed oil, etc. can get rancid easily, and therefore they must be stored in a cool, dry and dark environment.
  6. If Your oil smells bad or different, it means it could have become rancid. Do not consume it as it is not healthy anymore and can even have negative health impacts.

Related

Checklist for ordering food online, Tips for ordering food online

Checklist for ordering food online, Tips for ordering food online

Checklist for ordering food online

online-food-order

Ordering food online is part and parcel of this stay-home period. The process is simple and fast. You can order delicious food of your choice anytime and get it delivered in few minutes. You can even repeat the exact order you placed last time. You just have to download food delivering applications such as Zomato, Swiggy, Faasos, etc. There is hardly any restaurant these days which is not providing services on these applications. All you need is a smart phone or a laptop and an account on these food delivery applications to enjoy your food from the selected restaurant. But hey, is there a better way in doing this altogether? Let’s check it here.

Richa Pande

This time, home food delivery is the preferred way to ease out the every-day-cooking pain. Covid-19 has changed almost everything across the entire delivery system. It has made us more conscious, and we should take necessary steps before ordering food as well as after the food is delivered. But many consumers are new to the experience of ordering food online. Here are some points to keep in mind, when ordering meals online-

  1. Choosing a meal-
  • Enter the location of the place you want the order to be delivered. Select the precise location, to avoid any hassles.
  • Check the ratings of the restaurant. Ratings are helpful because customers rate their experiences – ratings give us a feedback on the customer service of the restaurant/service provider – which helps us in picking up a good restaurant.
  • Look for a vegetarian restaurant if you are a vegetarian. You can opt for veg only option, if you are placing an order from a restaurant that offers both vegetarian as well as non- vegetarian meals.  
  • Some restaurants also provide food items that targets people who are health conscious i.e. keto diet food items, food items with less calories, etc. If you are adhering to such lifestyle diets, you can order food from such restaurants.
  • Some restaurants provide nutritive value with meals they serve. You can pick the meal of your choice based on these values.
  • Using the food apps, you can filter the restaurants by-
  • Location of the restaurant
  • Delivery time
  • Ratings
  • Food habits (i.e. only vegetarian restaurants)
  • What you are willing to eat (i.e. Chinese, Italian etc.)
  1. When you have made your selection –
  • You can provide instructions to the restaurants to keep the foods spicy as per your preference i.e. less spicy, medium spice and very spicy.
  • You can also opt for no cutlery option to minimise the use of plastic items such as forks, spoons etc. as these are not environment friendly.
  • For safety of the delivery boy as well as yourselves opt for cashless transactions as exchange of currency can result in the transmission of the covid-19 virus. Prefer no contact delivery for your own safety.
  • Compare prices and offers

Fast food restaurants such as Dominos, McDonalds, KFC, Pizza Hut etc. have their own food delivery apps. They also sell food through food delivery apps such as Zomato, Swiggy etc. Always check where you are getting a better price for food items you wish to eat. Also, compare it across the food apps, as you might get a better offer on a different food app.

  • Food delivery applications offer discount on different debit and credit cards, payment wallets etc., always check for offers before placing the order.
  • You can also gift an order and send it to the address of the person you wish to gift the meal. You can add a personalised note as well.
  • FINAL CHECKS BEFORE YOU PLACE THE ORDER-You can save multiple delivery addresses on these app. Check the address before making the payment. Also check the amounts of food in your basket to prevent any hassles.
  1. After the food has been delivered-
  • Before eating your meals, check whether all items you have ordered have been delivered. If an item is missing from your order or/it doesn’t match your specifications, you can report this to a customer care executive. For example, if you had opted for a Jain meal, and the meal contains onion/garlic etc. Report it to the company and ask for refund/replacement. These food delivery applications are concerned about their reputation and in the event of customer dissatisfaction, they refund some amount in your app wallet or if you opt payment reversals, you can get the refund back into the payment wallets such as Paytm, Google Pay, Phonepe, Airtel Money etc. or into your bank account.
  • Wash your hands after touching the food packets; if the food is in plastic boxes it is safer to sanitise the boxes. Transfer the food to your steel utensils after sanitising the boxes and throw away the plastic boxes.
  • If the food is spilled or the packaging appears tampered, then immediately click pictures and communicate a return /rejection of the food item. Consuming a food item with tampered packaging is not safe.

Veg

You can select order veg. only option if you prefer vegetarian food items

Veg Chinese

At times, you can also choose the spice preference while ordering food online.

Veg-1

You can also opt for preparations as per lifestyle diets you are adhering to. For example- Keto & vegan Diet

Health Hub

And you can also opt to pick restaurants that serve relatively healthier meals.

You can opt for this option to minimize the use of plastic.

You can opt for this option to minimize the use of plastic.

Related

Debunking Covid-19 myths, Myths and Facts of Covid

Debunking Covid-19 myths, Myths and Facts of Covid

Debunking Covid-19 myths

Debunking Covid-19 myths

Debunking Covid-19 myths

Mindfulness has taken the form of paranoia and is contributing to the current infodemic related to the Coivd-19 outbreak. An infodemic is defined by the World Health Organization (WHO) as, “too much information including false or misleading information in digital and physical environments during a disease outbreak.” In this article, we attempt to discuss some common myths related to Coivd-19 infection and provide actual facts.

Richa Pande

As the Coivd-19 positive cases surge in India, there is an influx of information on the web and social media for its containment. Fake information like freshly cut onion can make a person Coivd-19 negative instantly or taking antibiotics will help in preventing Coivd-19 infection are being forwarded on social media. People have developed strong notions against some food items such as chicken, eggs, meat, and ice cream and they believe that eating them can cause Coivd-19 infection.

Myth: Let’s start with a very common myth. You won’t have a Coivd-19 infection if you can hold your breath for 10 seconds or more.

Fact: At the starting stage, dry cough, fever, tiredness are the most common symptoms of Coivd-19, and in some cases, there are no symptoms. So being able to hold your breath for 10 seconds or more without any discomfort does not mean you are not infected by the virus. If you have the above symptoms you must opt for a laboratory test for Coivd-19 and don’t just blindly follow what the social media or forwarded messages say.

Myth: If women take Coivd-19 vaccinations 8-10 days before or after their ovulation or during periods, they might face fertility issues.

Fact: Many gynecologists have come forward and clarified that this claim has no scientific backing.

Myth: Eating garlic and onion (with Himalayan Salt) helps in the prevention and treatment of Coivd-19 infection.

Fact: It’s true that onion and garlic have antimicrobial and anti-inflammatory properties but to date, there is no scientific evidence that they can prevent or cure Coivd-19. Consumption of too much of garlic can cause heartburn, nausea, diarrhea, and many other problems.

Myth: Antibiotics can prevent and treat Coivd-19 Infection.

Fact: Antibiotics work against bacteria, and not viruses. And we all know that Coivd-19 is caused by a virus. Therefore, antibiotics cannot cure or prevent Coivd-19 infection. When Coivd-19 positive patients are hospitalised, they are given antibiotics to prevent any other bacterial infection that might occur due to the hospitalisation. If you consume antibiotics without a doctor’s consult, you might develop anti- microbial resistance.

Myth Consuming alcohol can kill the Coronavirus.

Fact: The myth stems from the fact that alcohol in the sanitizers is effective in killing the COVID-19 Virus. Consuming alcohol will not destroy the virus or prevent your body from getting infected from it. Rather, consumption of alcohol weakens the immune system and thus reduces the ability to cope with infectious diseases.

Myth: Poultry products such as egg, meat cause Coivd-19.

Fact: There is no evidence to date that consuming poultry products are unsafe or can transmit COVID-19. Therefore, the consumption of poultry and related products may be considered safe. But to be preventive from other food-borne illnesses, meat should be thoroughly washed and cooked at the right temperature before consumption.

Myth: It is not safe to breastfeed your baby if you are infected with Coivd-19

Fact: As per WHO guidelines, it is safe to breastfeed your infant if you are infected by the virus, and the benefits of breastfeeding outweigh the potential risk of transmission. Also, you must wear a medical mask while breastfeeding the baby. Wash your hands with soap and water, or use an alcohol-based hand rub before feeding.

Myth: Exposing yourself to sun or temperature higher than 25 degrees Celsius will protect you from the disease and hand dryers can kill the Covid-19 virus.

Fact: No studies or evidence preach this. Therefore, exposing yourself to a higher temperature is not going to protect you from Covid-19, no matter how sunny or hot the weather is you can still get infected by the virus. And staying in the sun for too long can lead to age spots, precancerous skin growths, and skin cancer. Similarly, using the hand dryer frequently can cause adverse effects to the skin.

Myth: Ultra-violet (UV) lamps (some can even fit into your pockets) can be used to sanitise the surfaces and your hands to prevent the spread of the Covid-19 virus.

Fact: Ultra-violet (UV) lamps can be used to sanitise the surfaces but should NOT be used to disinfect hands or other areas of your skin. You must be very careful while using it. Exposure to UV radiation can cause skin irritation and damage your eyes. Using an alcohol-based sanitiser (minimum 70 per cent alcohol) or washing your hands with soap and water are the most effective ways to remove the virus.

Instead, here are some activities we should actually be doing to contain the spread of Covid-19 infection, and nurture our mental and physical wellbeing. For example:

  1. Wear masks whenever you go outside. Wear surgical masks (layered masks) whenever it’s not possible to maintain the social distance.
  2. Wash hands frequently for at least 20 seconds. Follow guidelines by WHO to wash hands properly.
  3. Avoid touching your facial area when you are in a public place.
  4. Eat healthy meals and stay hydrated.
  5. Do some physical activity on daily basis. Practice deep breathing exercises.
  6. Get plenty of sleep (minimum 7-8 hours). Remember that it boosts your immune system and ability to fight infections.
  7. Stay connected with your friends and family and share your feelings.
  8. Avoid excessive use of alcohol, cigarettes, and tobacco.
  9. Take a break from Covid-19 news, including social media.
  10. Watch your screen time.

Staying informed with the right facts in one of the most effective ways to fight the Covid-19. There are several other myths related to Covid-19 which could negatively impact our health as well. Let us decide to be mindful and act only on science-based facts and stop forwarding any misleading information. Specifically, the ones that indicate magical recovery or support the idea of excessive consumption of something. Let us act mindfully! Let us break the chain.

Related

Understanding foodborne illnesses

Understanding foodborne illnesses

Understanding foodborne illnesses

You might have read about the H5N8 avian bird flu spread in different states across the nation, and the food scares associated with it. According to a 2020 world health organization (WHO) factsheet, almost 1 in 10 people in the world – fall ill after eating contaminated food, and 420 000 die every year, resulting in the loss of 33 million healthy life years (DALYs). Also, some individuals are more prone to the risks associated with foodborne illness in terms of severity. In this article we explore some foodborne illnesses, identifying the people at risk and how they can be prevented.

By Richa Pande

More than 200 diseases are caused by eating contaminated food. Food usually gets contaminated by bacteria, viruses, parasites, toxins, or other chemical substances. This growing public health problem causes considerable socioeconomic impact through strains on health-care systems, productivity losses and effecting tourism and trade. Some of these diseases can even have a fatal consequence.

Understanding the cause and effects

Foodborne diseases are caused by contamination of food which can take place at any stage during food processing, production, delivery, and eventual consumption. They can result from several forms of environmental contamination including pollution in water, soil or air, as well as unsafe food storage and processing. Lesser talked about, but equally – or even more – hazardous is through infiltration of harmful chemicals through use of pesticides and insecticides used during farming and use of genetically modified seeds to augment production; leavening agents and catalysts used in processing and refining, additives used to enhance flavours, and preservatives used to improve shelf life. Then there is adulteration – like mixing of the harmful Kesari dal with Toor dal, creation of synthetic milk from dangerous chemicals, using of chemical boosters for increased/ speedy growth in fruits and vegetables, artificial coloration of fruits/vegetables and mixing of cheaper methylated spirit by the arrack sellers– which ranges from being health hazardous to life threatening. 

A grave concern

Foodborne diseases encompass a wide range of illnesses from diarrhoea to cancers. Most present themselves as gastrointestinal issues, though they can also produce neurological, gynaecological, and immunological symptoms. Diseases causing diarrhoea are a major problem in all countries of the world, however the incidence is higher in low- and middle-income countries and in children under five years of age.

Nearly one in 10 people around the world fall ill after eating contaminated food, leading to over 4.2 lakh deaths, annually. Children are mostly affected, with 1.25 lakh of these deaths in children under five years of age.  Most of these cases are instances of diarrhoeal diseases. More serious consequences of foodborne diseases are kidney and liver failure, brain and neural disorders, reactive arthritis, cancer– eventually leading to misery and death.

Individuals at risk

Anyone can get food poisoning, but certain groups of people are more likely to get sick and to have a more serious illness. Their bodies’ ability to fight germs and sickness is not as effective for a variety of reasons:  they are the very young (under 1 year), the elderly, the immune-compromised (those whose immune systems are less able to fight off harmful bacteria), and women who are pregnant.

Combined, these vulnerable groups account for as high as 90 per cent of the affected cases. Incidentally, foodborne illnesses can be extremely dangerous. Symptoms include vomiting, diarrhoea and fever. If unattended these can intensify and the illness can become life-threatening. What makes these populations more at risk? The obvious answer is: a weak immune system. The immune system is the body’s natural defence system against “foreign invasion” by pathogens (bacteria or viruses that can cause disease). In healthy people, a properly functioning immune system usually fights off harmful pathogens readily and the subject usually recovers after tiding over the early symptoms.

However, adults aged 65 and older have a risk tendency because as people age, their immune systems and organs do not recognize and get rid of harmful germs as well as they once did. Their body immunity and resistance to infection begins to decline. Their body is less effective in fighting off harmful bacteria and pathogens. For example, the amount of acid in our stomachs, once a powerful barrier to pathogens, gradually decreases over the years, making the old-age people more prone to gastro infections. In addition, older people tend to take more medicines for problems like heartburn or acid reflux, many of which play to further reduce the amount of stomach acid, further weakening this impediment to pathogens.

The same goes for people with compromised immune systems, such as those with HIV/AIDS, cancer, liver disease and diabetes. Not only are their immune systems weakened by the disease, but the side effects from certain treatments such as radiation and chemotherapy may make them weaker still.

On the other hand, children, particularly in the age group of under five years, are also at risk to foodborne illness because their immune systems are still in the process of being developed. So, their body’s ability to fight germs and sickness is not as strong. Food poisoning can be particularly dangerous for them because illness can lead to diarrhoea and dehydration. Children younger than five are three times more likely to be hospitalized if they get a stomach infection. 

As for pregnant women, their immune systems are undergoing a temporary alteration – to enable the mother to co-exist with the foetus throughout the nine months of pregnancy. We should not forget that half of the foetus’ genes are not the mothers. The body is understandably working extra hard to avoid a rejection of the foetus. This same alteration makes the body more susceptible to infection.

So, Prevention is the key to safety. The risk faced by these vulnerable populations can be considerably reduced by preventing foodborne illnesses from occurring in the first place.

Ways to prevent from food contamination

Measures should be taken to keep contaminants out of the harvesting, processing and manufacturing of foods. Establishing of safety and cleanliness requirements for farmers, food companies, and importers will reduce the chances of pathogens affecting the people at risk.

Individually, there are steps that the people particularly vulnerable to the dangers of foodborne illnesses can take to reduce that risk. These include:

  • Wash hands and surfaces often. Make sure counters and other food preparation surfaces are adequately cleaned. 
  • Insist on organically grown foods and use of filtered (instead of refined) oils.
  • Separate raw meat and poultry from ready-to-eat food. Avoid eating raw animal products, which include unpasteurized milk, uncooked or lightly cooked eggs, fish and meat. 
  • Wash fruits and vegetables thoroughly before eating, especially foods with peels taken raw, such as in salads. Avoid eating raw sprouts.
  • Chill raw meat and poultry, as well as cooked leftovers, promptly (within 2 hours). Voluntary/involuntary consumption of spoilt food is the most prominent cause of food poisoning, especially in low-income countries.
  • Keep your refrigerator at 4 degrees C or lower, and your freezer at – 18 degrees C or lower.
  • Keep an eye open for food adulteration while shopping.

It is advisable to be extra cautious when eating out, especially for those at risk. It is helpful to ask what ingredients are in a prepared dish. 

AVIAN INFLUENZA FOOD CONTAMINATION SCARE FACT CHECK 

The state governments have requested the health ministry to issue a guideline on the food scares associated with the avian flu spread. Based on some previous reports, these are some tips associated with consumption of poultry and dairy-  

  • According to the Centres for Disease Control and Prevention (CDC), Avian Flu viruses do not normally infect human beings. Occurrences of these infections are very rare in human beings, and only a few cases have been reported. According to a joint statement issued by the UN Food and Agriculture Organization (FAO) and WHO, it is safe to consume chicken and poultry if they are boiled properly above 70. C. 
  • Consumption of raw eggs must be avoided. Eggs should not be eaten in these forms- Poached eggs/omelettes/ bhurjis. Boiled eggs (boiling point 160. C) can be consumed.
  • Some vegetarian protein alternatives are paneer, soyabean, whey and Tofu. 

Ombudsman Scheme for Digital Transactions (OSDT)

Ombudsman Scheme for Digital Transactions (OSDT)

Ombudsman Scheme for Digital Transactions (OSDT)

The Reserve Bank of India (RBI) launched the Ombudsman Scheme for Digital Transactions (OSDT) vide a notification dated 31 January 2019 for redressal of complaints against ‘system participants’ as defined in the said scheme. It is an expeditious and cost-free apex-level mechanism for resolution of complaints regarding digital transactions undertaken by customers of the system participants. What is this office all about and what is it expected to do, and what may constitute grounds of complaint for customers, are aspects that this article will explain. So, the next time you are staring at the ‘transaction failed’ message on your screen, you may have to worry less, knowing that someone has got your back.

THE OMBUDSMAN WILL DEAL WITH YOUR COMPLAINTS

  1. The scheme, launched under Section 18 of the Payment and Settlement Systems Act, 2007, will provide a cost-free and expeditious complaint-redressal mechanism relating to deficiency in customer services in digital transactions conducted through non-bank entities regulated by RBI.
  2. The offices of Ombudsman for Digital Transactions will function from the existing 21 offices of the Banking Ombudsman and will handle complaints of customers from their respective territorial jurisdiction.
  3. The scheme provides for an appellate mechanism under which the complainant/system participant has the option to appeal against the decision of the Ombudsman before the appellate authority.
  4. Complaints relating to digital transactions conducted through banks will continue to be handled under the Banking Ombudsman Scheme as per existing guidelines.

In its ‘Statement on Developmental and Regulatory Policies’ issued in December 2018, RBI said this: “With the digital mode for financial transactions gaining traction in the country, there is an emerging need for a dedicated, cost-free and expeditious grievance redressal mechanism for strengthening consumer confidence in this channel. It has therefore been decided to implement an ‘Ombudsman Scheme for Digital Transactions’ covering services provided by entities falling under Reserve Bank’s regulatory jurisdiction. The scheme will be notified by the end of January 2019.”

WHO ARE THE SYSTEM PARTICIPANTS?

System participant means any person other than a bank participating in a payment system as defined under Section 2 of the Payment & Settlement Systems Act, 2007, excluding a system provider.

  1. The Ombudsman for Digital Transactions is a senior official appointed by RBI to redress customer complaints against system participants for deficiency in certain services covered under the grounds of complaint specified under Clause 8 of the scheme.

THE GROUNDS ON WHICH YOU MAY COMPLAIN

As per Clause 8 of the scheme, the Ombudsman for Digital Transactions shall receive and consider complaints on deficiency in services against system participants on any of the following grounds:

  1. Prepaid payment instruments
  2. Mobile/Electronic fund transfers
  3. Non-adherence to instructions of RBI/respective system provider to system participants, on payment transactions through payment gateways (UPI/BBPS/Bharat QR Code/UPI QR Code)
  4. Non-reversal/failure to reverse within reasonable time, funds wrongly transferred to the beneficiary account due to lapse at the end of system participant
  5. Any other matter relating to the violation of the directives including on fees/charges, if any, issued by RBI in relation to digital transactions

In respect of digital transactions done on third-party platforms, it will be the responsibility of the payment service provider to resolve customer disputes arising out of such transactions.

THE PROCESS FOR FILING THE COMPLAINT

  • Any person who has a grievance on any one or more of the grounds mentioned herein may herself/himself or through her/his authorized representative (other than an advocate) make a complaint against the branch or office of the system participant with the Ombudsman in the applicable jurisdiction. As for a complaint arising out of services with centralized operations, the jurisdiction would be the declared address of the complainant.
  • The complaint is made within one year after the complainant has received the reply from the system participant to her/his representation, or if no reply has been received, not later than 1 year and 1 month after the date of representation to the system participant.
  • The complaint shall be in writing duly signed and shall be in the complaint form furnishing full details.
  • The complaint shall be accompanied by copies of documents to be relied upon.
  • E-complaints are accepted.
  • Complaints received by RBI/GoI can also be taken up by the Ombudsman.

WHAT THE OMBUDSMAN WILL NOT TAKE UP

  • Complaints already settled in a previous proceeding or with the same cause of action or that may be proceeding before any court/tribunal/arbitrator/forum
  • Complaints that fall under the disputes covered under Payment and Settlement Systems Act, 2007
  • Complaints of disputed transactions between customers

WHAT MAY YOU EXPECT OF THE OMBUDSMAN

The Ombudsman shall receive and consider complaints relating to deficiency in services on the grounds mentioned above, irrespective of pecuniary value. He shall dispose of the complaints through

  • Settlement by agreement between the parties, OR
  • Conciliation and mediation between the parties, OR
  • Passing an award

The Ombudsman endeavours to promote settlement of the complaint through conciliation/mediation by means of an agreement between the complainant and the system participant. If the terms of settlement (offered by the system participant) are acceptable in full and final settlement of one’s complaint, the Ombudsman will pass an order as per the terms of settlement and the same will then become binding on the system participant and the complainant.

If the system participant is found to have adhered to the extant norms and practices and if the complainant has been informed to this effect through appropriate means and the complainant’s objections, if any, are not received by the Ombudsman within the time frame provided, the Ombudsman may pass an order to close the complaint.

AWARD OF THE OMBUDSMAN

  1. If the Ombudsman is satisfied that there is indeed a deficiency of service on the part of the system participant and the complaint is not settled by agreement within a specified period as allowed by the Ombudsman, he/she proceeds to pass an award.
  2. Before passing an award, the Ombudsman will provide reasonable opportunity to the complainant and the system participant to present their case. It is up to the complainant to accept the award in full and final settlement or reject it.
  3. Any person aggrieved by an award or by the decision of the Ombudsman rejecting the complaint can approach the appellate authority.

COMPENSATION

  1. Amount of compensation

The compensation amount is limited to the amount arising directly out of the act or omission or commission of the system participant, or two million rupees (Rs 20 lakh), whichever is lower. The compensation shall be over and above the disputed amount.

  1. Amount of compensation for mental agony and harassment

The Ombudsman may award compensation not exceeding rupees 0.1 million (Rs 100,000) to the complainant for mental agony and harassment. The Ombudsman, while giving the compensation, shall take into account the loss of time and expenses incurred by the complainant, as also the harassment and mental anguish suffered by the complainant.

APPELLATE AUTHORITY

The complainant has the option to explore other recourse and/or remedies available as per the law.

One can file an appeal against the award or the decision of the Ombudsman rejecting the complaint, within 30 days of the date of receipt of communication of award or rejection of the complaint. The appellate authority may allow a further period not exceeding 30 days.

ADDRESS OF THE APPELLATE AUTHORITY

The Appellate Authority
Ombudsman Scheme for Digital Transactions
Consumer Education and Protection Department
Reserve Bank of India
First Floor, Amar Building Fort
Mumbai 400 001

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