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Making Vehicle Ownership Simpler, Faster and More Transparent

Making Vehicle Ownership Simpler, Faster and More Transparent

Making Vehicle Ownership Simpler, Faster and More Transparent

India’s pre-owned vehicle market is growing rapidly, emerging as a major pillar of the country’s mobility and consumer economy. Yet, the process of transferring vehicle ownership remains complicated by inconsistent state-level procedures, incomplete digitisation, administrative delays and unpredictable costs.

The Ease of Vehicle Ownership Index (EVOI) 2026 is an initiative to assess and benchmark how effectively Indian states facilitate the transfer of ownership of pre-owned vehicles.

By evaluating state-level performance across six key pillars, EVOI 2026 identifies regulatory and administrative bottlenecks, highlights promising practices and recommends reforms to make vehicle ownership transfers simpler, more transparent, efficient and affordable.

About EVOI 2026

The Ease of Vehicle Ownership Index (EVOI) 2026 applies the principles of competitive federalism to India’s pre-owned vehicle market.

It provides a comparative assessment of the regulatory framework, digital infrastructure, administrative efficiency, transparency, institutional ecosystem and affordability associated with vehicle ownership transfers.

The first edition covers 15 states, representing over 85% of the organised used-vehicle market, and examines both official procedures and the experiences of consumers, dealers and other stakeholders.

The Index focuses exclusively on the ownership transfer lifecycle of pre-owned vehicles, covering the practical challenges encountered when buying and selling used vehicles.

EVOI aims to:

  • Benchmark state performance through a transparent, evidence-based framework.
  • Identify gaps in vehicle ownership transfer procedures.
  • Recognise and promote successful state-level practices.
  • Improve consumer and dealer experiences.
  • Encourage administrative reforms through competitive federalism.
  • Support the formalisation and sustainable growth of India’s pre-owned vehicle market.
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Why Does Ease of Vehicle Ownership Matter?

India’s pre-owned vehicle market is undergoing a significant transformation.

The market is projected to grow from USD 36.4 billion in 2025 to over USD 73.5 billion by 2030. By 2030, pre-owned vehicle sales are expected to reach 1.7 times the volume of new vehicle sales.

This growth reflects increasing consumer acceptance of pre-owned vehicles, greater affordability and the expansion of organised digital platforms.

However, the administrative framework governing vehicle ownership transfers has not evolved at the same pace.

Consumers and dealers continue to encounter:

  • Different documentation and procedural requirements across states.
  • Incomplete online services and mandatory physical RTO visits.
  • Delays in registration certificate (RC) transfers.
  • Complicated inter-state transfer and NOC procedures.
  • Delays in loan closure and hypothecation removal.
  • Unclear statutory fees and additional intermediary charges.
  • Limited grievance redressal mechanisms.
  • Difficulties in resolving pending traffic challans.

These challenges increase the time, cost and complexity of vehicle ownership transfers, affecting consumer confidence and limiting the formalisation of the market.

A streamlined ownership transfer ecosystem is therefore essential to support consumer protection, market efficiency, digital governance and India’s growing mobility needs.

EVOI 2026 at a Glance

15 States Assessed

Covering more than 85% of the organised used-vehicle market.


6 Assessment Pillars

A comprehensive framework evaluating the ownership transfer experience.

5.91 – Highest State Score

Andhra Pradesh leads the EVOI 2026 rankings.

2.47 – Lowest State Score

Uttar Pradesh ranks at the bottom, highlighting significant opportunities for reform.

39% of Citizens

Reported that their Registration Certificate (RC) transfer was still pending after completing their vehicle transaction.

63% of Citizens

Were unable to accurately estimate the total cost of completing a vehicle ownership transfer.

61.5% of Respondents

Were unaware of party peshi requirements until they reached the RTO.

100% of Respondents

Reported relying on intermediaries or agents to complete ownership transfer procedures due to administrative complexity.

State Rankings: EVOI 2026

How do Indian states compare?

The EVOI 2026 assessment reveals considerable differences in the ease of vehicle ownership transfers across the 15 states.

Andhra Pradesh leads the rankings with a score of 5.91, followed by Kerala at 5.74. Tamil Nadu and Delhi share the third position with 4.58.

The findings indicate that no state has yet achieved a high-ease score of above 7.5, demonstrating the need for wider administrative and regulatory reforms.

 

Rank State EVOI Score
1 Andhra Pradesh 5.91
2 Kerala 5.74
3 Tamil Nadu 4.58
4 Delhi 4.58
5 Karnataka 4.30
6 Gujarat 4.16
7 Madhya Pradesh 4.10
8 Maharashtra 4.09
9 Telangana 4.09
10 Punjab 4.03
11 Rajasthan 3.97
12 Haryana 3.86
13 West Bengal 2.56
14 Bihar 2.51
15 Uttar Pradesh 2.47

Scores are calculated on a scale of 0–10.

What do the rankings tell us?

Andhra Pradesh and Kerala: Leading performers

These states demonstrate comparatively stronger performance in facilitating vehicle ownership transfers, offering important lessons for other jurisdictions.

Tamil Nadu and Delhi: Opportunities for improvement

Both states perform relatively well in the overall assessment but continue to face challenges in individual areas of ownership transfer.

West Bengal, Bihar and Uttar Pradesh: Significant reform opportunities

Their lower scores highlight the need to strengthen digital systems, improve administrative efficiency, reduce transaction costs and harmonise regulatory procedures.

The rankings demonstrate that improving the ownership transfer experience requires more than introducing online portals. It requires effective implementation, reliable digital integration and accountable service delivery.

What Consumers Experience: Key Findings

The EVOI 2026 findings highlight the disconnect between the growing pre-owned vehicle market and the administrative systems governing vehicle ownership transfers.

39% – Delayed RC Transfers

Nearly four in ten citizens reported that their Registration Certificate transfer remained pending even after completing their vehicle transaction.

61.5% – Lack of Procedural Awareness

Respondents reported being unaware of party peshi requirements until they reached the RTO, indicating inadequate communication and procedural transparency.

63% – Unpredictable Transaction Costs

A significant proportion of citizens could not accurately estimate the total cost of vehicle ownership transfers because of widespread opacity in transaction charges.

100% – Dependence on Intermediaries

All respondents reported relying on intermediaries or agents to navigate ownership transfer procedures, reflecting the administrative complexity of the existing system.

The Cost of Vehicle Ownership Transfers

The study also identifies substantial differences between official fees and the actual costs incurred by consumers.

Depending on the state and nature of the transaction, additional costs associated with manual verification, administrative procedures and intermediary services can significantly increase the financial burden.

The reported all-in costs of RC transfers range from approximately ₹500–₹2,400 in Kerala to ₹13,000–₹14,000 in Bihar.

These findings underline the importance of transparent fee structures, simplified procedures and accessible digital services.

Where Are Reforms Working?

EVOI 2026 identifies several promising state-level practices that demonstrate how administrative and technological improvements can enhance the ownership transfer experience.

Digital Transfer Readiness

Kerala, Delhi and Gujarat

These states have developed comparatively stronger digital infrastructure for vehicle ownership transfers. However, physical RTO visits and document submissions continue to be part of the process in several instances.

Innovation in Access

West Bengal and Andhra Pradesh

West Bengal allows video-call-based seller verification at select RTOs, while Andhra Pradesh uses biometric pre-authentication of parties involved in transactions at available centres.

Streamlined Road Tax Refunds

Telangana and Andhra Pradesh

These states demonstrate functional road tax refund mechanisms, with Telangana offering a comparatively structured refund process.

Efficient Turnaround Times

West Bengal, Madhya Pradesh, Haryana, Kerala, Delhi, Telangana, Gujarat, Tamil Nadu and Rajasthan

These states demonstrate comparatively faster processing of ownership transfer applications in different aspects of the assessment.

Deemed Ownership in Practice

Kerala, Rajasthan and West Bengal

These states demonstrate practices where dealers and agents operationalise the deemed ownership framework during vehicle transactions, offering greater certainty during vehicle holding periods.

The identified practices are illustrative findings from the study and do not imply that all procedures are uniformly implemented across each state.

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The Reform Roadmap: Eight Priorities for Change

EVOI 2026 proposes eight key reform priorities to address the structural challenges affecting vehicle ownership transfers across India.

  1. Digitise the Entire Ecosystem

Develop a unified, cloud-based vehicle records system with automated online approvals, digital identity verification and video-KYC to reduce physical visits, repetitive documentation and administrative delays.

  1. Ensure Accountable Service Delivery

Introduce transparent and enforceable Service Level Agreements (SLAs) across the RTO ecosystem to ensure predictable processing timelines and improve institutional accountability.

  1. Standardise NOC Frameworks

Establish a uniform, digitally processed national No Objection Certificate (NOC) framework by harmonising requirements, documentation and validity periods across states.

  1. Operationalise Deemed Ownership

Ensure effective implementation of the statutory deemed ownership framework across all jurisdictions to reduce liability concerns and facilitate organised dealer operations.

  1. Standardise Hypothecation Formalities

Replace physical NOCs and repeated bank visits with real-time API integration between lending institutions and the Parivahan ecosystem, enabling automatic lien removal following loan settlement.

  1. Rationalise Transaction Costs

Eliminate unnecessary intermediary expenses through a unified digital payment gateway that transparently consolidates statutory fees and service charges.

  1. Standardise National Road Tax Frameworks

Move towards a unified national approach to road taxation to address inter-state fiscal disparities, reduce double taxation and facilitate seamless cross-border vehicle mobility.

  1. Liberalise the Challan Ecosystem

Streamline traffic penalty resolution within ownership transfer workflows by enabling authorised stakeholders to clear outstanding fines and resolve challan-related administrative bottlenecks.

Building a Consumer-Friendly Vehicle Ownership Ecosystem

A well-functioning pre-owned vehicle market is important not only for the automobile industry but also for consumers, employment generation, economic inclusion and environmental sustainability.

The sector provides an affordable entry point into vehicle ownership, particularly for first-time buyers and emerging middle-income households.

It also contributes to the circular economy by extending the lifecycle of existing vehicles. According to the report, substituting a new vehicle purchase with a pre-owned vehicle purchase can save an estimated 5–8 tonnes of carbon emissions associated with manufacturing and supply-chain activities.

However, the benefits of a growing pre-owned vehicle market can only be fully realised when consumers can buy and sell vehicles with confidence.

A transparent, efficient and affordable ownership transfer system can:

  • Strengthen consumer confidence and protection.
  • Reduce transaction costs and administrative delays.
  • Improve dealer efficiency and inventory movement.
  • Encourage formalisation of the pre-owned vehicle market.
  • Facilitate inter-state vehicle mobility.
  • Strengthen digital governance and institutional accountability.

The EVOI 2026 provides a framework for measuring progress and identifying the reforms required to achieve these objectives.

Explore the EVOI 2026 Report

Discover the state rankings, detailed findings, state scorecards and recommendations for reform.

Read the Full Report | Download the Executive Summary | Media Coverage

Youth Sensitization Workshop on Alcohol-Related Harms, Responsible Drinking and Road Safety in Kaushambi

Youth Sensitization Workshop on Alcohol-Related Harms, Responsible Drinking and Road Safety in Kaushambi

Youth Sensitization Workshop on Alcohol-Related Harms, Responsible Drinking and Road Safety in Kaushambi

A youth Awareness Workshop on the Harmful Effects of Alcohol Consumption and Road Safety was organised on 16 October 2026 at Chandra Shekhar Singh College of Pharmacy, Kaushambi, Uttar Pradesh, in association with Consumer VOICE, New Delhi and support from Consumer Guild.

The workshop aimed to sensitise students to the adverse physical, mental, psychological, social and economic consequences of harmful alcohol consumption, with special emphasis on the dangers of driving under the influence of alcohol. The programme featured expert sessions by Prof. (Dr.) S. N. Singh, Former Director, Ayurveda Services, Uttar Pradesh; Advocate Abhishek Srivastava, Chairman, Consumer Guild, Lucknow; Dr. Malavika Rao, Psychologist and Psychiatric Counselling Specialist; and the Circle Officer (Traffic), Kaushambi and Traffic Inspector and other officials.

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The sessions highlighted the impact of alcohol on judgement, concentration, coordination and reaction time, as well as its potential contribution to road crashes, serious injuries and fatalities. Participants were informed about the legal consequences of drunken driving under the Motor Vehicles Act, 1988, and encouraged to adopt safe practices, including never driving after consuming alcohol, wearing helmets and seat belts, and preventing impaired friends from driving.

An interactive question-and-answer session and pre- and post-workshop awareness surveys were also conducted to encourage student engagement and assess changes in knowledge. The workshop reinforced the importance of informed decision-making, healthy lifestyles, responsible peer behaviour and strict adherence to road safety rules.

The programme concluded with a collective call for sustained youth awareness initiatives to prevent alcohol-related harm, reduce avoidable road crashes and promote a healthier and safer society.

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Youth Sensitization Workshop on Alcohol-Related Harms, Responsible Drinking and Road Safety in Jhansi

Youth Sensitization Workshop on Alcohol-Related Harms, Responsible Drinking and Road Safety in Jhansi

Youth Sensitization Workshop on Alcohol-Related Harms, Responsible Drinking and Road Safety in Jhansi

A comprehensive youth awareness workshop on ‘Reducing Alcohol Related Harms among youth- Awareness and Protection among University Students’ was organized on 25 August 2026 at Bundelkhand University, Jhansi, Uttar Pradesh, as a joint initiative of Consumer VOICE and Consumer Guild, with local support from Score Foundation, in collaboration with the Innovation Centre & DST – Technology Enabling Centre, Bundelkhand University.

The programme brought together university faculty, police personnel, University Innovation cell, students, civil society representatives, road-safety professionals, psychologists- Health experts, legal experts and social workers to sensitize young people about the growing risks associated with irresponsible alcohol consumption, binge drinking and driving under the influence of alcohol. The campaign focused on promoting healthy lifestyles, responsible decision-making, mental well-being, road safety and greater social responsibility among young people.

The Chief Guest, Ms. Priti Singh, SP City, Jhansi, emphasized that preventing young people from becoming victims of alcohol addiction is a collective responsibility of families, the government, and society. She called upon students to adopt a healthy, disciplined, and balanced lifestyle, stressing the importance of preventive awareness, community participation, and accurate information. Additionally, she shared the legal consequences of alcohol consumption.

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The Chief Guest, Shri Mukesh Pandey, Vice Chancellor, Bundelkhand University, Jhansi, delivered a strong message on road safety and urged young people to never drink and drive. He explained that alcohol-impaired driving adversely affects judgement, reaction time, concentration and coordination and can endanger passengers, pedestrians, cyclists, two-wheeler riders and other road users.

Prof. M. K. Singh, Dean, Engineering Department, Bundelkhand University, while presiding over the programme, stated that a healthy, responsible and productive youth population is essential for building a developed India and highlighted the important role of universities in promoting healthy lifestyles, self-discipline and responsible citizenship.

Dr. Lavkush Dwivedi, Coordinator, Innovation Centre & DST – Technology Enabling Centre, explained the psychological and behavioural effects associated with excessive alcohol consumption including its possible impact on emotional well-being, decision-making, relationships, academic performance and social functioning. He encouraged students to adopt healthy methods of coping with stress through sports, yoga, physical exercise, creative activities, hobbies and constructive social engagement rather than relying on alcohol or other substances.

Shri Hemant Upadhyay, Advisor to Consumer VOICE, expressed concern over the rising trend of binge drinking and irresponsible alcohol consumption. He emphasised the importance of making informed, responsible decisions, especially when dealing with peer pressure, social influence, and recreational drinking. Furthermore, he stressed that consumer awareness must extend beyond basic product details to encompass public health, safety, and overall quality of life. To achieve this, he called for sustained, youth-focused awareness campaigns driven by educational institutions, civil society organisations, and community networks. He also highlighted that young people must understand alcohol quantities to make educated choices and avoid irresponsible drinking, noting that banning alcohol completely is not a successful solution.

Advocate Abhishek Srivastava, Legal Expert, sensitised participants about the legal consequences and road-safety risks associated with driving under the influence of alcohol, explaining that drunk driving is a serious public-safety concern that can result in loss of vehicle control, delayed reactions, impaired judgement and an increased risk of serious injury or death.

During the programme, attention was also drawn to the broader trend of alcohol consumption in India, including the World Health Organization’s 2023 reporting, as cited during the programme, regarding recorded alcohol consumption per capita. The students were also apprised on ABV (Alcohol by Volume) and its meaning through slide show presentation. Participants emphasised that alcohol-related harm requires a comprehensive approach involving health education, mental-health support, road-safety awareness, responsible decision-making, family support, community participation and effective implementation of applicable laws. The programme further highlighted the important role of educational institutions and civil society organisations in sustained youth engagement and public awareness. 

The proceedings were facilitated by Shri Madhuban Pandey, Score Foundation, who encouraged meaningful participation from students and stakeholders. Representatives of the Innovation Centre & DST – Technology Enabling Centre, along with students, teachers, social workers and civil society representatives, participated in the programme.

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India’s e-commerce growth needs a stronger consumer-safety layer.

India’s e-commerce growth needs a stronger consumer-safety layer.

India’s e-commerce growth needs a stronger consumer-safety layer.

Amazon. Flipkart. JioMart.

Three of India’s biggest online marketplaces have been penalised by the Central Consumer Protection Authority (CCPA) after an unregistered agro-chemical product, marketed as “Cyclosinone Herbicide,” was listed, advertised and offered for sale on their platforms.

By Avijit Bose, COO, CONSUMER VOICE
Also Published on LinkedIn ↗

Can an online marketplace simply say: “The seller is responsible”?

The CCPA’s position is significant: seller declarations alone are not enough when regulated products are involved. Marketplaces have a responsibility to exercise due diligence and ensure that products offered to consumers comply with applicable laws.

And this is not just about herbicides.

Today it is an agro-chemical. Tomorrow it could be a toy, cosmetic, electrical product, health product or any other regulated item.

Consumers see the platform. They trust the platform. They buy through the platform.

Therefore, the question of responsibility cannot end with: “We only provide the marketplace.”

The CCPA’s action sends an important message: convenience cannot come at the cost of consumer safety.

For consumers, the lesson is simple:

A product being available online does not automatically mean it is legal, safe or compliant.

Taking Food Waste Awareness from Our Office to the Neighbourhood

Taking Food Waste Awareness from Our Office to the Neighbourhood

Taking Food Waste Awareness from Our Office to the Neighbourhood

1 October 2026
Consumer VOICE office and Lajpat Nagar, New Delhi

Not everyone can come to a workshop. So, for our third activity, held during Green Action Week 2026 iwe did both: we opened our doors, and then we went and knocked on others.
In all, more than 60 people were reached that day.

The team behind the day

This was a true team effort. Rinki Sharma, Nilanjana Bose, Ekta Purohit, Naresh, Ashutosh, Achintya, Manya and Sanjeet from Consumer VOICE all came together to support the campaign.

An open door at our office

We began with a sensitisation workshop at the Consumer VOICE office. Anyone could walk in. The space was set up with standees, posters and banners on preventing food waste, and visitors stopped to read, ask questions and talk.

The message was kept simple. Most food waste at home comes from small habits: buying too much, cooking too much, and forgetting what is already in the fridge. A shopping list, proper storage and sharing extra food can fix most of it.

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Then we stepped out.

After the workshop, Rinki Sharma, Nilanjana Bose and Ekta Purohit walked through Lajpat Nagar and went door to door. They spoke to residents at their homes about food waste and what each family can do.
Each household received a small eco-friendly green bag, a notepad with simple tips to prevent food waste, a pen, and posters in English and Hindi.

Pass it on.

At every door, the team made one request: please tell someone else. A neighbour, a relative, a friend. A message that is shared travels much further than a message that is only heard.

A warm welcome at every door

The residents of Lajpat Nagar welcomed the campaign, and the women of the neighbourhood were its strongest supporters. Many listened closely, took the posters and notepads gladly, and agreed to pass the tips on to others.

People are willing to change when the advice is simple and comes to them directly. Nobody wants to waste food. Sometimes all it takes is a friendly reminder at the door.

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