Trans Fat Free Children – Test analysis of canteen food

Trans Fat Free Children – Test analysis of canteen food

Consumer VOICE took initiative to spread awareness about perils of Trans Fat with the overall objective to make Trans Fat Free Generation through its project Trans Fat Free Children besides creating awareness among consumers to limit the consumption of foods containing high levels of fat, sugar and salt ( HSSF ). Unfortunately, consumption of unhealthy foods is rapidly rising. The ultra-processed and fried foods besides sugary drinks are directly related to diabetes, obesity, cancers, heart diseases, high BP etc. This is specially attracting children who are falling prey to lifestyle diseases at an early age.

We are supporting Eat Right Campaign of the Food Safety Authority of India (FSSAI) so that citizens can make right food choices and opt for healthier option. Please find link here:

https://eatrightindia.gov.in/

Also FSSAI has now brought in Regulation to control unhealthy foods sales and advertising around schools in order to curb the consumption of unhealthy foods in and around school premises after prolonged advocacy. Please find link here:

https://fssai.gov.in/upload/media/FSSAI_News_Junk_Express_17_06_2019'.pdf

Reduced intake of salt, sugar, saturated fat & trans fat is need of the hour

SALT: Salt is the main source of sodium in our diet. WHO SEARO recommended limit of 12gms per 100 gms a day. Any excess might attract hypertensive illnesses

SUGAR: Sugar provides only calories and no other nutrient to our body. WHO recommends 250mg per 100 gms of foods. High intake of sugar is a risk factor for obesity and diabetes. FAT: Excess of saturated fat intake is a risk factor for obesity and diseases like cardiovascular ailments etc

Trans Fats : Chemical Trans fats are considered very harmful for all non-communicable diseases. Zero chemical trans fats is recommended by WHO

What is Trans Fat ?

There are two types of trans fats found in foods. Naturally formed trans-fats are found in animal products, including high-fat meat, lamb and dairy foods. While trans fats is a form of unsaturated fat, trans fat is also produced when vegetable oils are chemically altered by partial hydrogenation to stay solid at room temperature, giving them a much longer shelf life. Food manufacturers use these hydrogenated oils/vanaspati to extend shelf life, add texture, taste and increase stability.

Why are they harmful?

1) Increase the risk of heart attack, heart diseases and diabetes
2) Raise LDL  (Bad Cholesterol )and lower HDL (Good  Cholesterol )
3) May reduce serotonin production in the brain affecting mental health

We did testing through NABL accredited Laboratory in New Delhi of various food items which are commonly available in the school canteens to test – SALT, SUGAR, SATURATED FAT AND TRANS FAT.

Methodology

Survey – Our team members went to meet staff of various canteens to know what the different items available in the school canteens are before buying the products in five zones –South ,East ,West ,Central and North zone of Delhi. Based on the feedback we made list of products and their most selling brands which are sold/consumed by school going children and available in school canteens.

Approach to Laboratories – We approached laboratories and invited quotation to test the parameters –Sodium (salt ),Sugar ,Saturated Fat and Trans Fat. Based on evaluation of quotation we have finalized the laboratory.
Sample Purchase and coordination with laboratory –Based on list of food items we purchased food items (packaged and non packaged) from various zones /markets and sent them for testing in the laboratory.

Testing Results analysis – After received testing results on the parameters- SALT, SUGAR, SATURATED FAT AND TRANS FAT we made the analysis report. This report is containing details

Please click here for the complete report

REPORT SHARING WITH STAKEHOLDERS

We shared the analysis report with state partners who supported us for organizing webinars, workshops etc with schools .We also shared the report directly with various school so that they can sensitize further to various stakeholders (students ,teachers ,parents etc) about items which are not meeting the standards .

Following categories of items were purchased and tested:

Broad Categories -8
Number of Samples Tested -36 (1 item each )
Packaged Items 32 items
Non Packaged Items -4

Categories of the Samples –

1) BISCUITS
Variant 1 Glucose: ParleG, Tiger Glucose
Variant 2 Creamy: Bounce Creamy, fab Bourbon, Dark Fantasy Bourbon, BourBon, oreo
Variant 3 Cookies: Unibic choco chips, Moms Magic, Parle hide & Seek, Good Day

2) POTATO CHIPS
Variant 1- Classic salted: Lays
Variant – Flavoured -Magic masala, American style cream & onion

3) CHOCOLATE
Variant 1-Dark Chocolate-Amul, Tobleron
Variant 2 –Milk -Amul
Variant –Fruit & Nut-Dairy Milk,Munch

4) CAKE –Chocolate Britannia Cake

5) PACKAGED JUICE Variant 
Variant 1 –Orange Juice-PaperBoat
Variant 2 –Mixed Fruit Juice-Real ,PaperBoat
Variant 3 –Guava Juice –Real

6) CHHACH/LASSI Variant 
Variant 1 Plain-wink in cow
Variant 2 Tadka –Amul Masala Chach
Variant 3 –Mango-wink in cow

7) FLAVORED MILK Variant
Variant 1 – Kesar Milk-Amul,Sofit
Variant 2 –Almond Milk –Sofit
Variant 3 –Chocolate Milk –Hershey
Variant 4 –Strawberry Milk- Hershey

8) NON PACKAGED FOOD
Samosa ,Bread Pakora ,Burger and Patty

(Total Items purchased -123 out of which 91 items of packaged category and 32 items of non packaged category to make total samples )

Reducing Anaemia through Large Scale Food Fortification

Reducing Anaemia through Large Scale Food Fortification

Reducing Anaemia through Large Scale Food Fortification

Micronutrients are essential to sustain life and for optimal physiological functions. High prevalence of micronutrient deficiency is affecting the lives of more than 2 billion people in the world despite substantial efforts to decrease its prevalence for the past few decades. Iron deficiency is the major cause of micronutrient deficiency, which has long-ranging effects on health, learning ability and productivity. It is also negatively impacting health care costs and gross domestic product. Iron deficiency is mainly caused by suboptimal dietary intake and many of these affected individuals live in the developing world with high frequency and severity among disadvantaged populations.

Shri Arun Singhal, CEO, FSSA

It has been observed that the nutritional iron deficiency is highest in population segments that are at peak rates of growth, namely, infants, young children, and pregnant women. India accounts for approximately a quarter of all cases of anaemia globally. Recently released National Family Health Survey (NFHS) 5, 2019-21 data of Indian States/UTs is concerning and points towards a trend reversal-anaemia prevalence. The anaemia prevalence in children and women is 67.1% and 57.2% respectively. There is also a substantial increase in anaemia rate among men aged 15–54 years from 23·2% (NFHS-4) to 25% (NFHS-5).

What is the solution?

Enriching diets of masses with iron is a globally adopted solution and in India, various policies and programs have been implemented to ensure adequate supply of iron. These interventions are complementary rather than mutually exclusive and a multi-sectoral approach involving health, food security and agriculture is, therefore, of prime importance. There are three strategies to combat micronutrient malnutrition (i) Supplementation (ii) Food Fortification and (iii) Dietary Diversification. Even though iron and folic acid supplementation provides the fastest improvement in the iron status but it focuses on targeted population. Increasing dietary diversity and utilizing local food resources takes the longest to create an impact, however it is the most desirable and sustainable solution.

Why is fortification necessary?

Box 1: BENEFITS OF FORTIFIED STAPLES

  • Health
  • Iron essential for fighting against anaemia.
  • Folic acid and vitamin B12 help in maintaining normal functioning of the vital body systems and blood formation.
  • Improve overall health and immunity and help fight against diseases.
  • Economic
  • Increased cognitive ability of children and productive capacity of adults
  • Less burden on health care system
  • Social
  • Food security
  • Positive impacts on nutrition, public health and overall social welfare
It is a scientifically proven, sustainable and cost-effective solution with no change in habit/dietary practice. Global evidence also showcases a vast success of improving public health by fortifying staples. In India three staples are fortified with iron namely wheat flour, rice and salt. These act as a good vehicle as these are most commonly consumed (refer to box 1 & 2).
Fortification of rice, wheat flour and salt act as a complementary strategy to address the problem of anaemia in the country and is a safe and cost-effective strategy requiring no behavioural change by the consumer.

What work has been done?

Under the regulatory framework, the Standards for fortification of staples were gazette notified on 2nd August, 2018 by the Food Safety and Standards Authority of India (FSSAI). Currently, wheat flour and rice are fortified with iron, Vitamin B12 and folate with bioavailable plant base sources of nutrients. Double fortified salt has added iodine and iron. The levels of micronutrients have been adjusted to provide 30-50% of Recommended Dietary Allowance (RDA). A dedicated website www.ffrc.fssai@gov.in is functional as a one stop resource provider on food fortification. A unique identification logo +F is developed for easy identification of fortified foods by the consumers and provides assurance that FSSAI standards are being followed for fortification by these products. Currently, fortified staples are available in Integrated Child Development Scheme (ICDS), PM-Poshan Scheme and Public Distribution Scheme (PDS) in some of the States/UTs in India. Recently, on the occasion of 75th Independence, Hon’ble Prime Minister Sh. Narendra Modi announced fortified rice to be distributed under various government schemes by 2024. Central Government has taken an initiative to supply fortified rice throughout the Public Distribution System (PDS), Integrated Child Development Services (ICDS) and PM-POSHAN scheme in all states/UTs to the beneficiaries in a phased manner to address anaemia and micronutrient deficiency in the country.

To create awareness on the importance and use of fortified staples and scale-up rice fortification, FSSAI has conducted various communication campaigns on radio, TV, social media, publications, etc. In collaboration with development partners, FSSAI is conducting a cooking and tasting demonstration of fortified rice at district level across states to build assurance and trust among people. FSSAI is focussing on working towards converging an effective approach to combat dietary iron deficiency anaemia, especially in vulnerable population.  
Road Safety – Campaign Updates (March 2022)

Road Safety – Campaign Updates (March 2022)

Road Safety – Campaign Updates (March 2022)

On the occasion of International Women’s Day– 8th March 2022 women from diverse backgrounds came forward to support road safety initiative.

In Madhya Pradesh state women came forward and demanded for speedy notification of Motor Vehicles Amendment Act 2019 to strengthen road safety and reduce road fatalities & injuries.

In West Bengal State several women drivers appealed to the citizens to follow the traffic rules and to fulfill their responsibilities as responsible drivers.

In Uttar Pradesh women drivers focused on risk factors and appealed to citizens to wear helmets, seat belts, slow down etc to strengthen road safety.

Consumer VOICE  used its digital channels and emphasized to strengthen road safety and highlighted appeal by women drivers to drive responsibly and follow traffic rules etc.

On the occasion of World Consumer Rights Day -15th March 2022 our partner in Uttar Pradesh organized a sensitization programme and circulated press release congratulating new government and an appealed to strengthen the road safety. 

In Madhya Pradesh and West Bengal also consumer activists and organizations came forward and through social media postings urged to make roads safer. 

On the occasion of Holi 18th March 2022, we sensitized people using our digital channels to drive responsibly and focused on risk factors such as drink driving, speed etc.

Automatic Front-Loading Washing Machines: Go for the best!

Automatic Front-Loading Washing Machines: Go for the best!

Automatic Front-Loading Washing Machines: Go for the best!

Washing machines are a big deal in most households, making it easy to wash everyone’s clothes. They’re used several times a week, so it’s important to have one that can handle all that use and won’t break down.
Nowadays, there are different varieties available in the market which gives everyone an opportunity to buy one within their price range. There are different semi-automatic and fully automatic varieties with a varied price range. The following article will guide you on the best automatic front-loading washing machine to buy, ticking off its pros and cons and other parameters that you may want to evaluate.

Before buying a washing machine, you must be sure about what specifications you are looking for – top-loading or front-loading, semi automatic or fully automatic, rated capacity, energy efficiency, features, and so on and so forth. Likewise, since washing machines can cost anywhere between Rs 8,000 and Rs 50,000, you will want to be sure that you are getting value for your money.

Here is a compilation of the things you should know before making the final purchase decision.

Automatic or semi-automatic?

Automatic machines do everything themselves: after you choose the wash programme, the machine will fill water itself, go through the wash cycle, rinse, drain the water, and then do the spin cycle to remove all the excess moisture all in the same drum.

The semi-automatic model needs to be manually filled with water before the wash begins (and then drained and filled with water again for the rinse cycle). You will also have to transfer your clothes from the wash drum to the spin compartment. In this way, you have more control over the washing process, but it is also more labour-intensive. These machines tend to have fewer special features and cycles than automatic washing machines, which is why they are also more affordable.

Front-loading washing machines work by gently turning your washing over and over in a tumbling action, picking it up and repeatedly dropping it into the wash water. While it sounds harsh, they are actually quite gentle on clothes. It also makes them better at handling unbalanced loads. Because they use less water, the wash cycle often takes longer than a top loader, though many front loaders have ‘fast wash’ cycles.

Top loading or front loading?

If you have continuous water supply (hot and normal), you may prefer going for one of the front-loading models as the wash quality is better and they are relatively more energy- and water-efficient. Although about 10 to 20 per cent costlier, they are worth considering. Avoid going for machines loaded with complex features and selections as these may only end up complicating the washing. Four to six selections are adequate for satisfactory washing. For better cleaning of heavily soiled clothes, prefer to use soak mode during prewash.

If you want to conserve water and electricity, you should know that front loaders use less water than traditional top loaders, which have to fill up entirely for the wash and rinse cycles. The best front loaders clean better and are gentler than the top-loading washing machines while using less water. Front loaders take longer than top loaders but spin faster, extracting more water and trimming dryer time.

Pros of a front-loading washing machine

• Gentler on clothes
• Generally use less water
• Generally more energy-efficient when washing in warm water
• Use less detergent
• More programmes and higher tempera- ture options
• Cheaper to run
• Higher spin speeds, which means fast- er drying
• Best for small spaces Cons
• Longer wash cycles
• Difficult to retrieve keys, phones or other items left in pockets mid-cycle
• Generally more expensive to buy
• You often can’t add to the wash load after the cycle has started
• Heavy to move
• Some need special brackets if placed on a wooden floor
• Tend to have louder spin cycles
• Some may rinse poorly due to their low water usage

Rated capacity

Home-use washing machines in India have a range of 5 kg to 10 kg. For a family of two or those living alone, a 5 kg machine is more than sufficient. A bigger family will need a higher-capacity machine. Even a family of four, especially with small children, will require a high-capacity washing machine.

Energy efficiency and consumption of wa- ter are important factors to consider when purchasing a washing machine. Washing machines can account for as much as 20 per cent of the electricity you use. Opt for a star- rated model (indicating energy-efficiency) – it will reduce electricity and water use by about 20 per cent and 35 per cent, respectively, over non-rated models.

Energy labelling

Washing machines may carry energy-efficiency star ratings based on key performance parameters covering washing efficiency, water consumption, energy consumption, etc. Participation in the energy-rating labelling programme is voluntary at present. Manufacturers declare motor rating in watts, although actual energy consumption will depend on wash load.

Features you may consider

• Material of the drum/tub: The tub can be made of plastic, porcelain-enamel or stainless steel. The first two are cheaper. Plastic tubs are more durable than enamel ones, which can chip and rust. Stainless-steel tubs are the best as they are the most durable and can withstand high spin speeds.

• Wash settings: Most machines have preset wash programmes, such as ‘gentle wash’ for delicate clothes, and water-level options. You can customise and save favourite settings. These can be adjusted through rotary controls, a touchpad, or a touchscreen. The first type is the cheapest.

• Temperature control: If the washer has an inbuilt heater, this feature will help adjust the temperature of the water. This can prove useful in winter. Besides, hot water cleans clothes better. Some of the machines have steam setting, which helps fight dirt and stains well.

• Time delay and pre-soak: Time delay allows you to load the washing machine and start it later. This is useful if you want to avoid the noise at certain times.

Do you want your washing machine to have these?

Auto restart

It restarts the machine from the point where the cycle was interrupted.

Automatic drainage

This feature is quite common in automatic machines.

Child lock

A self-explanatory feature, this helps in keeping the washing machine safe from children’s activities.

Hot-water wash

High-end washing machines come with the hot-wash option.

Wash-load sensor

It enables the machine to detect load volume and fabric type, and adapt the washing process. The load sensor also controls the amount of water used to match the load size.

Enhance your energy quotient

• Use cold water – almost 90 per cent of the energy consumed by washing machines goes into heating the water. Set the washing machine temperature to cold or warm and the rinse tem- perature to cold as often as possible.
• Each wash cycle uses up to 60 to 90 litres of water. Use the washing machine on full load and plan washing periodically to save on water too.
• Adding too much detergent actually hampers effective washing action and may require more
energy in the form of extra rinses.
• Wash only full loads of clothing, but do not overload the machine. Sort laundry load and schedule washes so that a complete job can be done with a few cycles of the machine carrying its full capacity, rather than a greater number of cycles with light loads.
• Soak or pre-wash clothes for effective cleaning.

Handy tips

  • It is always better to use high-efficiency (HE) laundry detergent, and that too in the right Front-loading machines use less water than the top-loading ones. If you use more detergent, it can cause unnecessary build-up of the same and cause servicing problems. It also increases the odours and affects performance.
  • Leave the front door open when the machine is not in This way you avoid the formation of moulds and mildew and keep the machine smelling fresh all the time.
  • These machines have a rubber coating on the doors to ensure there is no water One should wash them at regular intervals to prevent mould formation.

Comparison at a Glance: Of Fully Automatic Front-Loading Washing Machines (6 kg–8 kg capacity) 

S.

No

Brand Model Price, Rs. Ca- pacity (kg) Net Weight (kg) Warranty (year) compre hensive+ Motor Annual Energy Consump- tion (KWH) Energy Efficiency ( star rat- ing ) Number of Wash

Program

Noise level, (Washing/ Spinning) dB
1 IFB EVA ZXS 28290 6 70 4+10 200 5 10 54/68
2 Bosch WLJ2016WIN, 23990 6 64 2+12 200 5 15 53/73
3 IFB Diva Aqua SX, 23090 6 59.5 4+10 200 5 8 54/68
4 Samsung WW60R20GLSS/TL 23990 6 54 3+10 200 5 10 49/61
5 Hisense WFVB6010MS 19990 6 54 2+3 15
6 LG FHM1006ADW 24990 6 60 2+10 5 10 54/74
7 LG FHT1006ZNW 27100 6 60 2+10 5 14 54/74
8 IFB Elena SX 6510 24990 6.5 65 4+10 5 8 48
10 LG FHM1207SDL 30750 7 62 2+10 5 10
11 Bosch WAJ2416SIN 30990 7 71 2+12 200 5 15 48
12 IFB Diva Aqua SX, 28990 7 72 4+10 230 5 10 56/70
13 LG FHT1207ZNL 32250 7 60 2+10 5 54
14 Lloyd LWMF70WX3 25990 7 66 2+10 16 78
15 Motorola 70FLAM5W 22490 7 60 1+3 5 15 60/77
16 Bosch WAJ2426MIN, 33490 8 2+12 200 5 15 48
17 IFB Senator WSS Stea 38060 8 75 4+10 5 14 48
18 Samsung WW80T504DAN/TL 43990 8 65 3+12 22 48
19 Bosch WVG30460IN 56800 8 81 2+10 200 16 54/74
20 Toshiba TW-BJ90M4-IND 36756 8 68 2+10 265
21 Panasonic NA-148MF1L01 38490 8 68 2+10 200 5 16 48
22 Voltas

Beko

WFL80SP 37890 8 3+12 54/73

Note: Price may vary from retailer to retailer. Before buying compare the models and price at amazon.in or flipkart.com

These Are Mistakes

Today’s washing machines are bigger than ever. Even large-capacity machines have their limits. When they’re too full, water and detergent won’t reach everything; dirt gets trapped; and clothes don’t get clean. Plus, overloading causes unnecessary wear on your washer, and excess fabric wrinkling.

Guessing how much detergent to use

To get the best clean, it’s important to follow your detergent’s usage directions and measure it. Forgo measuring and you decrease cleaning performance, whether you add too little or too much. That said, it is all right to use a bit more for very dirty loads, or if you’re washing in hard water.

Sticking to the same cycles and settings

One cycle just doesn’t fit all. You probably use the ‘regular’ or ‘delicate’ cycles most often, but other settings and options are worth exploring, too. They offer extra rinses for bulky items, hotter water for better stain removal and whitening, and even slower agitation for less wrinkling.

Forgetting to flush out the dispensers

Your machine probably has at least one dispenser for fabric softener, detergent, or both, and it needs cleaning. Remove and rinse them often, and at the end of the cycle, leave the detergent drawer open so any residual water evaporates (otherwise it could stink).

Related

World Consumer Rights Day: Do Consumer Courts treat consumers as kings?

World Consumer Rights Day: Do Consumer Courts treat consumers as kings?

World Consumer Rights Day: Do Consumer Courts treat consumers as kings?

Since 1983, March 15th has been celebrated as World Consumer Rights Day. It is the day when the US President, John F Kennedy sent the message to the US Congress in 1962 outlining the four fundamental consumer rights – the right to safety, the right to be informed, the right to choose and the right to be heard. To promote these consumer rights and to resolve consumer disputes in a timely manner, the Indian Parliament adopted the Consumer Protection Act (CPA) in 1986.

Bhamy V. Shenoy

The theme of WCRD for this year is Fair Digital Finance. The vision of Fair Digital Finance is to build a marketplace that is inclusive, safe, data protected, and sustainable for everyone. These are laudable goals. However, for us in India, more pressing problem should be the way our consumer courts are functioning. The most important goal for a common consumer is simple and basic. It is to reinvent the consumer courts to fulfil the fundamental idea of helping the common man get speedy justice without the help of a lawyer.

Redefining Consumer Courts in India

Over the years, consumer courts have become veritable civil courts. They often recommend seeking legal help. Adjournments are given on the fly and that too without imposing penalty as required. Less than 25% of cases are resolved within the mandated period of 90 days. Still, while celebrating WCRDs or National Consumer Days, their presidents talk eloquently about how easy and quick it is to get judgements. 

In fact during the celebration of WCRD last year at Vidyavardhaka Law College, Mysuru District Consumer Redressal Commission (Consumer Court) B Narayanappa stated that a consumer can simply submit the complaint on a white sheet of paper. When he was questioned why the commission cannot give judgment in one sitting without any adjournment, his answer clearly showed how the consumer court has become a civil court. He responded that the process involved getting evidence, framing charges, assessing credibility of evidence, etc. These are all the steps involved in civil and criminal courts when the CPA clearly states they should settle cases without applying a complex process and it should be a summary trial. 

Judges who are used to the elaborate process cannot change overnight unless they are given special training on the basic philosophy of CPA. They are all experienced judges. Still they need to learn about the history of consumer movement, and make them familiar with several consumer related laws. Above all, they should imbibe the basic principle of consumer to be treated as a king while purchasing goods and services. Moreover, at government offices, officials should treat people as their “masters and not as servants”. The colonial mentality prevailing in government offices and consumer courts needs to go.

Unfriendly Conduct of Consumer Courts

A recent example of a complainant seeking help in the Mysuru Consumer Court vividly proves how they are consumer-unfriendly and go against the spirit of the CPA. A consumer had purchased a tour package from a travel agency and the travel agency failed to comply with the contractual terms. For example, the quality of hotels were less than promised with poor quality food (the consumer had to seek medical help), sightseeing sites were cancelled at the last minute, etc. The consumer finally had to curtail the trip and return home. 

When he went to the consumer court to submit the complaint, he was first asked to contact a lawyer. The complainant told the staff that he has been advised by a consumer activist that there is no need of a lawyer. He was then asked to bring five copies of the complaint and two stamped envelopes which can be sent by registered post. The next day, when the complainant went to submit the complaint, he was advised again that he should make use of free legal help so that the complaint is filed properly as per some set format. Once more when the staff was reminded of the public statement by her president that a complaint filed on plain sheet of paper will be acknowledged, the complaint was accepted. 

Scope of Consumer Protection Act 

It is useful to quote a recent judgment to show how India’s Supreme Court has concern and interest in assisting the consumers while our own consumer court upholds “formality” reflecting colonial mentality. Just last month, the SC imposed a fine on states which have failed to fill vacancies in consumer courts and also failed to provide needed infrastructure. While passing judgement, it observed that the “scope of the Consumer Protection Act is to redress the small aspect of daily lives of the consumers”. Unfortunately, such sentiments of SC are not shown by consumer courts. Mysuru’s (it is no different at other places also) court refused to meet the consumer activist who sought a meeting to discuss the consumer unfriendly behaviour of his staff. 

Let me end by giving my own example of seeking redressal against an electrical contractor and Karnataka State Road Transport Corporation (KSRTC) in 1990. In the former case, the contractor had failed to provide the promised services and in the latter, KSRTC had failed to take me to my destination by giving a lame excuse. In both the cases, I filed the case on a plain paper just giving the deficiency in service and did not have to follow any set rules and formalities. Also, there was no adjournment though the respondent was not present in the case of KSRTC. It is rather sad that when Consumer Courts came into existence, getting redressal as implied by SC to help the common man was indeed simple, and today they have become veritable civil courts. Part of the blame has to be accepted by us, the people. 

To enjoy the fruits of democracy we need to be ever vigilant. We need to get involved to put pressure by taking appropriate steps like filing PILs if needed, complaining to the ministry of consumer affairs and National redressal Commission, etc. When all else fails, we should be ready to undertake even Satyagraha. Only when we are mistreated at consumer courts, we get agitated. But we are never ready to join a movement to bring reform. Shall we on this WCRD resolve to fight for our consumer rights?

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