Navigating AI Influence: Consumer Caution Ahead

Navigating AI Influence: Consumer Caution Ahead

Navigating AI Influence: Consumer Caution Ahead

In the modern digital landscape, artificial intelligence (AI) is a powerful force influencing consumer decisions. AI algorithms leverage vast data to grasp consumer behaviour and preferences, fuelling personalized recommendations and targeted advertising.

In the realm of online shopping and entertainment, AI serves as a helpful companion, recommending products and movies tailored to our preferences based on our prior browsing and viewing history. It also ensures seamless customer support with chatbots and virtual assistants, providing round-the-clock assistance for queries and issues. Moreover, AI empowers businesses in optimizing pricing strategies and enhancing security measures by detecting potential fraud, ensuring a secure transaction experience.

While AI brings advantages, it also presents potential challenges that consumers and businesses must address cautiously.

  1. Guard Personal Data: Avoid providing excessive personal information to AI platforms and applications to shield it from potential data breaches or unauthorized usage.
  1. Be Wary of Algorithmic Biases: Be cognizant of potential biases ingrained in AI systems, and question the recommendations or decisions made by AI algorithms if they appear to perpetuate prejudice or stereotypes.
  1. Stay Independent and Discerning: Uphold independence and critical thinking when making choices influenced by AI suggestions.
  1. Be Aware of Privacy Policies:  Check the privacy policies of platforms and apps that use AI to make sure they manage your personal information responsibly and follow privacy laws.
  1. Verify AI-Generated Information and Recommendations:Don’t rely solely on AI algorithms for important decisions. Cross-check information and recommendations with other sources and consider different perspectives.

In summary, while artificial intelligence (AI) has the potential to improve consumer experiences and decision-making processes, it should be approached with caution by both buyers and businesses.

Rinki Sharma

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Questions and Answers March 2024

Questions and Answers March 2024

Question 1: I paid Rs 86,000 to ROYAL DEVELOPER for the acquisition of a 50-yard plot. Subsequently, it was revealed that the plot had been converted for agricultural use, and a tractor is currently operating on the land. I have neither received the promised plot nor a refund. I have a money receipt as evidence of the booking. (Pawan)

Answer: It seems that the land intended for sale was either originally designated as agricultural land or was in the process of being converted into residential land. In either scenario, you have been provided with inaccurate information, which is unjust. You have the option to file a case citing unfair trade practices and deficiency in services against the developer before the Consumer Commission or the Real Estate Regulatory Authority (RERA).

Question 2: Encountering challenges while completing the online E-dakhil form. Can you provide guidance on the required documents for filing and attaching? Please elaborate. (Pratap Kumar)

Answer:  Submitting a complaint online through the E-Dakhil Portal, akin to filing before a court, involves a structured process. Here are the initial four documents required for case submission:
1. Index: A concise summary or list outlining the contents of the case.
2. Memo of Parties: A document detailing the involved parties, their roles, and relevant identification details.
3. Complaint with Supporting Documents: A comprehensive complaint that outlines your case, accompanied by all necessary documents substantiating your claims.
4. Affidavit in Support of Complaint: A sworn statement attesting to the accuracy and truthfulness of the information provided in the complaint.

Additionally, the court may request a list of documents, if deemed necessary. Including a chronological synopsis of events with corresponding dates can be beneficial, aiding the court in understanding the case. It’s advisable to follow the specific guidelines on the E-Dakhil Portal for a seamless submission process.

Question 3: In 2023, I purchased term insurance and was asked if I had undergone an x-ray, CT scan, or blood test in the last 5 years. I initially marked “NO,” but later recalled that I had indeed undergone blood tests related to sinus. The insurance company had conducted its tests before issuing the policy. Could this discrepancy potentially cause issues with the policy, even after three years? (Rohit)

Answer: Simply put, within the first three years of the policy, the insurance company has the right to cancel it if they discover any inaccuracies in the provided information. However, after this initial period, they cannot cancel the policy but may still reject a claim. In your case, if questioned about the incorrect information, you could argue that the insurance company conducted thorough tests before issuing the policy and made their decision based on those results. The outcome will depend on the details that emerge during the inquiry. Currently, the policy is valid, but the possibility of claim rejection remains if any undisclosed issues related to sinus arise.

Question 4: Kindly assist in drafting an application memo seeking court approval for the publication in a newspaper regarding execution proceedings, especially when the judgment debtor (JD) is currently absconding. (Krishan Kumar)

Answer: There isn’t a predefined format. You must inform the court of your intention to proceed with a substituted notice service. Submit a request to the court seeking the content that should be published in the newspaper, and the court or commission will furnish you with the required material.

Question 5: What steps should be taken if the builder has received payment for the flat but is now raising the price, failing to deliver the flat at the agreed-upon rate? (Pramod)

Answer: You must have filled out a form providing all the rate details or signed an agreement to sell document. Additionally, obtaining written confirmation from the builder regarding the demand for an increased rate is crucial. While the specifics of your situation are not entirely clear, it’s essential to note that, according to the law, courts typically disallow rate increases after the stipulated construction completion time has passed.

Question 6: Three years ago, my father paid 5 lakhs for a flat booking. However, the builder is now insisting on 10 lakhs instead of the initially agreed-upon total cost of 6 lakhs. We are not interested in the flat and have requested a refund, but the builder is rejecting our request, citing the total cost of 6 lakhs. (Suresh Gupta)

Answer: It seems that there might have been a default in making the full payment of the agreed-upon six lakhs on time. In such a case, the builder may have the right to cancel your flat booking and potentially deduct the earnest money, as specified in the agreement you may have signed. Alternatively, there could be provisions for you to pay interest on the delayed payment, depending on the terms agreed upon. The specifics will depend on the details outlined in your agreement with the builder.

Question 7: I bought a property from a woman, and neither the property is mortgaged nor is she a guarantor for her husband’s loan from the bank. However, the bank is not allowing the property registration and is demanding that I repay the loan. Can the bank seize my property? (Anil)

Answer: Whether the bank can hold the property due to the non-payment of the loan by the lady’s husband depends on various factors, including the terms of the loan agreement, the involvement of the wife in the matter, the bank’s policies, and the nature of ownership of the property. The type of account (joint account of husband and wife) can also play a role in determining the bank’s actions.

Question 8: Several years after the house registration, the builder is altering the name and number of the building. Could there be any complications in obtaining registration under the new name? (Suresh Sharma)

Answer: The rule stipulates that any alterations in the proposed project require the consent of 2/3 of the home buyers. If this process is duly followed, obtaining registration should not pose any issues, especially with proper approval from the relevant authorities and notification about the proposed changes.

Question 9: I am currently employed, and my recorded date of birth is 1996. I wish to update it to 1998. Can you tell me how to go about it? (Vivek)

Answer: To initiate the change, you must provide a valid reason and supporting evidence. If you possess the original birth certificate, you can proceed by submitting an affidavit along with the original birth certificate, duly attested by a first-class magistrate.

Question 10: My case is currently in the execution stage, and I have two inquiries:
1. I wish to request an additional prayer in the existing order.
2. Can the consumer commission appoint a Local Commissioner for executing the court order? (Chakshu)

Answer: No modifications are permissible in the order during the execution stage. Once the order is pronounced following the entire procedure, it becomes final and must be executed as issued. Consumer commissions possess the authority to appoint a Local Commissioner during proceedings for various purposes such as conducting tasks, inspections, investigations, seeking expert opinions, etc., on behalf of the court. However, for the execution of a court order, specific procedures as outlined in the law must be adhered to. These procedures include execution through the same commission, through the Civil Court, or through the Revenue department.

Question 11: I took part in an auction organized by PNB to purchase a property, emerged as the highest bidder, and paid the entire bid amount. However, later, the registering authority raised an objection, stating that the property was government-owned land and therefore not eligible for sale. After a span of two years, the bank returned the principal amount without any interest. Subsequently, I filed a case before the Consumer Commission, seeking interest. The other party argues that I am not a consumer since the matter pertains to an auction. (Krishan Karan)

Answer: Law and solution 

  • Auction matters are considered direct sales and not services, hence they do not fall under the jurisdiction of the Consumer Commission.
  • RERA (Real Estate Regulatory Authority) has jurisdiction over commercial matters as well. You may consider approaching RERA, but this would require withdrawing your case from the Consumer Commission.
  • Another approach is to focus on unfair trade practices rather than deficiency in services. Given that you were misled by the bank regarding the property’s status, you could seek compensation for actual loss and the costs incurred in litigation. Your actual loss includes the interest, which naturally accrues on deposited funds, along with any incidental losses resulting from the misleading information about the property.
  • Alternatively, you could pursue a civil recovery suit to address the matter.

Question 12: I lodged a consumer complaint, which was accepted on March 11, 2023. During the initial hearing, the opposing party (OP) submitted a Vakalatnama along with a time petition. I seek clarification on the nature of this time petition. Is it a 45-day time petition? And how many times can such petitions be filed? (Nino)

Answer: There is no provision for a time petition to extend the deadline beyond 45 days; it is mandatory to file the Written Statement (WS) within this period. However, if requested, the opposing party (OP) may be granted an additional 15 days after the initial 30 days. Another scenario for a time petition could arise if your complaint was filed more than two years after the cause of action occurred. Since you haven’t provided these details, you should review the timing of your filing. In the event of a delay, you can submit an application for condonation of delay, providing reasons for the delay.

Question 13: The electric bike emits noise when it heats up. Over the past five months, the bike has been opened 12 times for inspection. Despite this, the dealership claims that the diagnostic meter does not register any noise. Although the engine head has been replaced once, the issue persists, and they now propose to open the engine again and replace the lower part.

  • Can I request a replacement for the bike through legal channels?
  • Is it possible for the dealership to deny warranty coverage due to extended repair duration and subsequently refuse to address the problem? (Vicky)

Answer:

  • If the vehicle functions properly after parts are replaced, it will not be subject to replacement. However, if an expert opinion deems it irreparable, the court may deem it a manufacturing defect.
  • If the initial complaint is raised within the one-year warranty period and the issue persists, the opposing party is obligated to either repair the vehicle or provide appropriate relief.

Question 14: Bought a Wagon on November 17th, 2023, from Hira Motor World in Rajpura, Punjab. On the very first day, the heater button ceased functioning, prompting the service centre to replace it. After four months, an engine noise was detected. Despite the service centre’s proposal to open the engine for inspection, we declined, insisting on a new engine. The car has been at the service centre for 9 days. (Dev)

Answer: The Consumer Commission will request an investigation of the car by an Authorized Service Centre. If the engine is found to be defective, the Commission will mandate its replacement. However, the determination of the issue will require examination by an engineer or expert.

Question 15: Bought a car from Tata Motors in May 2023. Since day one, there has been a persistent noise issue. On November 27th, the car was brought to the service centre, where the noise problem was identified at various pillars and joints. Despite several welding attempts and vigorous repairs within the first 8 months, the issue remains unresolved. The opposing party (OP) refuses to acknowledge any manufacturing defect. (Chitrabhanu Pathak)

Answer: With this background, you can approach the Consumer Commission for resolution. If the court determines that the defects are beyond repair, you are likely to receive relief through the commission.

Question 16: The Tata car abruptly halted, displaying a critical alert on the screen. Despite three attempted repairs, the issue remains unresolved. Currently, the case is pending before the Consumer Commission. Any suggestions? (Vimal)

Answer: The Consumer Commission will seek an expert opinion from an Authorized Service Centre. An engineer will be appointed to provide a detailed report. Subsequently, the Commission will make its decision based on these findings.

Question 17: A customer acquired a Fastag from the National Payments Corporation of India (NPCI) for toll tax, linked with ICICI Bank. However, the highway toll office deducted funds despite the vehicle being parked at the client’s residence. How should a consumer complaint be filed, and who should it be filed against? (Isha)

Answer: You should file a complaint against ICICI Bank for their failure to provide adequate services. You are not required to file an FIR for fraud. The issue concerns ICICI Money, and the National Payments Corporation of India will also be involved to clarify the usage of the tag by someone else and to trace the person or vehicle that used your tag, whether through duplication or other means.

Question 18: I submitted a case to the District Consumer Commission along with an affidavit duly attested by a notary public. However, the commission is now requesting an additional affidavit, which I believe is unnecessary. Can you assist me with the next steps in the proceedings, and what would be the cost for the entire process? (Siva)

Answer: This procedure entails that the initial complaint must be accompanied by an affidavit affirming, under oath, the truthfulness of the allegations stated. This affidavit serves as your first document. Subsequently, the next affidavit functions as your evidence. In the Consumer Commission, direct statements are not recorded in court as evidence. Instead, evidence is presented through affidavits, allowing you to include all relevant statements, proofs, etc., to support your case. These affidavits will be considered as your evidence.

Question 19: I bought a flat in Pune in 2017, but registration has not been completed yet. Initially, our building had provisions for two-wheeler parking only, with no designated spaces for four-wheelers. However, the builder is now converting the two-wheeler parking area into four-wheeler parking, leading to conflicts among residents daily. (Sanjeev)

Answer: You have two main issues here. Regarding the registration not being completed, you have the option to file a complaint before either the Consumer Commission or RERA (Real Estate Regulatory Authority).

Regarding the parking situation, the provisions outlined in your agreement are crucial. If the agreement only specified two-wheeler parking, any change would require the consent of at least two-thirds of the homebuyers, as well as approval from the relevant authority. This matter can also be raised before the Consumer Commission or RERA for resolution.

Question 20: Having paid the entire sum to the builder, they are now requesting an increase in the rate. What course of action should I take? (Pravesh)

Answer: If the construction contract includes a specified time period, any cost escalation during this agreed-upon duration may warrant an adjustment by the builder. However, if the delay is caused by the builder’s fault, the Supreme Court does not support the builder’s request for increased rates. Instead, compensation for the delay is typically awarded. It is not permissible to take advantage of one’s own wrongdoing.

Supply Chain Finance (SCF) by Banks in India

Supply Chain Finance (SCF) by Banks in India

Supply Chain Finance (SCF) by Banks in India

In the intricate realm of business operations, Supply Chain Finance (SCF) has emerged as a pivotal financial instrument, fostering collaboration, and enabling seamless transactions among stakeholders. This article aims to delve into the intricacies of Supply Chain Finance offered by banks in India, providing insights into its processes, features, advantages, challenges, and its overall impact on businesses.

                                                                                                                              Subas Tiwari

Participating Banks: The following banks were included in the comparative analysis:

  1. State Bank of India (SBI)
  2. HDFC Bank
  3. ICICI Bank
  4. Axis Bank
  5. Punjab National Bank (PNB)
  6. Bank of Baroda

Defining Supply Chain Finance

  • Understanding Supply Chain Finance

SCF is a financial solution designed to optimize cash flow within a supply chain, allowing businesses to unlock working capital trapped in payables or receivables. It involves leveraging financial instruments to enhance supply chain efficiency, benefiting both buyers and suppliers.

  • Evolution of Supply Chain Finance in India

SCF in India has evolved from traditional trade finance to address diverse financial needs across industries, driven by technological advancements and shifts in business dynamics.

  • Regulatory Framework

The regulatory landscape, governed by entities such as the Reserve Bank of India (RBI), ensures transparency, security, and fair practices in SCF transactions.

Dynamics of Supply Chain Finance

  • Features of Supply Chain Finance

SCF includes features like Invoice Financing, Dynamic Discounting, and Vendor Financing, tailoring financial solutions to meet the diverse needs of supply chain businesses.

  • Types of Supply Chain Finance

Encompassing Reverse Factoring, Payables Finance, and Inventory Finance, SCF offers various types to cater to the specific requirements of businesses.

  • Comparison with Traditional Financing

Compared to traditional financing, SCF provides enhanced liquidity and risk mitigation, improving the overall financial stability of businesses involved in the supply chain.

Advantages of Implementing Supply Chain Finance

  • Improved Cash Flow Management

SCF facilitates enhanced cash flow management, optimizing working capital and ensuring the smooth functioning of the supply chain.

  • Strengthened Supplier-Buyer Relationships

By offering early payment options and favourable financing terms, SCF fosters stronger relationships between buyers and suppliers.

  • Mitigation of Financial Risks

SCF helps businesses mitigate financial risks associated with the supply chain, providing timely access to funds and improving overall financial stability.

Challenges and Risks in Supply Chain Finance

  • Technological Integration

The integration of technology in SCF processes poses challenges for businesses in adopting and adapting to new digital platforms.

  • Regulatory Compliance

Compliance with evolving regulatory frameworks can be challenging, requiring businesses to stay abreast of changes and adhere to guidelines set by regulatory authorities.

  • Counterparty Risks

Inherent counterparty risks in SCF transactions, particularly related to the financial stability of buyers and suppliers, necessitate effective risk management practices.

The Digital Transformation of Supply Chain Finance

  • Digital Platforms in SCF

The digitalization of SCF processes is a significant trend, streamlining transactions, enhancing transparency, and providing real-time access to financial information within the supply chain.

  • Blockchain Technology

The implementation of blockchain technology in SCF ensures secure and transparent transactions, reducing fraud risks, and enhancing the efficiency of the entire supply chain financing ecosystem.

Collaboration and Innovation in Supply Chain Finance

  • Collaborations Between Banks and Corporates

Increasing collaborations between banks and corporates tailor SCF solutions to specific financial needs, fostering innovation and efficiency.

  • Technology-Driven Innovations

Integration of advanced technologies like artificial intelligence and machine learning drives continuous innovation in SCF, offering more sophisticated solutions to businesses.

The Need for Standardization in Supply Chain Finance

  • Enhancing Efficiency

Standardization eliminates unnecessary complexities and variations, leading to a more streamlined and efficient system. Banks adopting standardized practices contribute to faster processing times and reduced administrative burdens.

  • Ensuring Consistency

In India’s diverse business environment, standardization ensures consistent application of SCF practices. This consistency contributes to a more predictable and reliable financial ecosystem, benefiting both buyers and suppliers.

  1. Improving Transparency

Standardized documentation and processes enhance transparency in SCF transactions. This transparency is crucial for all stakeholders, providing a clear understanding of terms, conditions, and responsibilities.

Key Components of Standardization in SCF

  • Uniform Documentation

Standardized documentation includes agreements, invoices, and financing terms. Uniform templates ensure clarity and reduce the risk of misinterpretation, facilitating smoother communication.

  • Streamlined Processes

Standardizing SCF processes involves creating a consistent framework for activities such as invoice verification, payment approvals, and fund disbursement. This contributes to a more efficient workflow.

  • Common Terminology and Definitions

Adopting common terminology and definitions minimizes confusion and miscommunication. Standardization ensures a shared understanding of terms related to financing, discounts, and payment schedules.

Benefits of Standardization in SCF

  • Improved Access to Finance

Standardization simplifies the onboarding process for businesses seeking SCF, enhancing their access to finance, especially for small and medium-sized enterprises (SMEs).

  • Risk Mitigation

Standardized processes and documentation contribute to better risk management, reducing the likelihood of errors, disputes, and misunderstandings within the supply chain.

  • Interoperability

Standardization fosters interoperability among different SCF platforms and systems, creating a more interconnected and resilient financial ecosystem.

Challenges in Implementing Standardization

  • Diverse Business Practices

India’s diverse business practices pose a challenge in aligning them with standardized SCF processes. Adapting to and aligning these practices requires careful consideration.

  1. Technological Integration

Successful standardization in SCF depends on effective technological integration. Ensuring seamless communication and data sharing among diverse platforms is critical.

  1. Regulatory Compliance

Navigating the regulatory landscape and ensuring alignment with evolving requirements can be complex. Close collaboration with regulatory bodies is essential to address compliance challenges.

Future Trends and Developments

  • Adoption of Technology

The future of SCF standardization in India involves increased adoption of technology, including blockchain, artificial intelligence, and data analytics, enhancing transparency, security, and efficiency.

  • Collaborative Initiatives

Banks, businesses, and regulatory bodies may engage in collaborative initiatives to establish industry-wide standards for SCF, contributing to a more unified approach and widespread adoption.

Conclusion

Standardization in SCF offered by banks in India is a crucial step towards building a more efficient, transparent, and resilient financial ecosystem. While challenges exist, the benefits of standardizing processes, documentation, and terminology far outweigh the complexities. As the Indian business landscape continues to evolve, the adoption of standardized SCF practices is poised to play a pivotal role in shaping the future of financial transactions within the supply chain.

Securing the Best Deal on Supply Chain Finance: 30 Tips

To optimize working capital and foster financial efficiency within the supply chain, securing the best deal on Supply Chain Finance (SCF) from banks in India is essential. Here are 30 tips to guide businesses in obtaining favourable SCF terms:

  • Understand Your Needs: Clearly define your business’s financial needs within the supply chain to identify the most suitable SCF solutions.
  • Research Banks: Conduct thorough research on banks offering SCF in India, comparing offerings, reputation, and customer reviews.
  • Compare Interest Rates: Compare interest rates offered by different banks for SCF, considering variations based on your specific financial situation.
  • Assess Eligibility Criteria: Understand eligibility criteria set by banks for SCF, ensuring your business meets income, creditworthiness, and other requirements.
  • Review Fees and Charges: Examine fees and charges associated with SCF, including processing fees and hidden costs, opting for banks with transparent fee structures.
  • Evaluate Repayment Terms: Look for banks offering flexible repayment terms for SCF, aligning with your business’s financial capabilities.
  • Check Prepayment Options: Understand prepayment terms and conditions, considering penalties or allowances for prepayment.
  • Maintain a Good Credit Profile: Strengthen your business’s credit profile for improved chances of securing favourable SCF terms.
  • Review the Agreement: Carefully read and understand terms and conditions of the SCF agreement, ensuring transparency in all clauses.
  • Avoid Multiple Applications: Submitting multiple SCF applications simultaneously can impact your credit profile negatively; apply to one or two suitable banks.
  • Consider Collateral: Evaluate if opting for secured SCF with collateral benefits your business, influencing interest rates and terms.
  • Explore Online Platforms: Consider banks with user-friendly digital interfaces, as many offer convenient online SCF platforms.
  • Read Customer Reviews: Look for reviews and testimonials from businesses using SCF from banks you’re considering for valuable insights.
  • Negotiate Terms: Don’t hesitate to negotiate terms with the bank, leveraging a good credit history for more favourable conditions.
  • Calculate Total Costs: Before finalizing any SCF deal, calculate total costs, including interest, fees, and other charges for informed decisions.
  • Plan for Cash Flow: Assess your business’s cash flow and plan for SCF repayments, aligning with operational and financial needs.
  • Keep Documentation Ready: Have all necessary documents ready before applying for SCF, expediting the application process.
  • Be Wary of Scams: Verify the legitimacy of the bank to avoid fraudulent practices and ensure regulatory approvals.
  • Utilize Customer Support: Reach out to the bank’s customer support for questions or concerns, assessing responsiveness and helpfulness.
  • Maintain Financial Discipline: Ensure timely payments, responsible credit usage, and sound financial management to enhance the business’s stability.
  • Review Competitive Offers: If multiple banks provide competitive offers, meticulously review and compare them before choosing the most suitable one.
  • Stay Informed on Market Trends: Stay informed about SCF market trends to negotiate better terms and adapt to evolving financial landscapes.
  • Consider Long-Term Impacts: Evaluate how SCF terms impact your business in the long run, considering scalability and sustainability.
  • Explore Cross-Border SCF: If your supply chain involves international transactions, explore banks offering cross-border SCF solutions, considering currency exchange rates and geopolitical risks.
  • Seek Professional Advice: Consult financial experts or advisors to navigate complex SCF terms and make informed decisions if needed.
  • Diversify Funding Sources: Consider exploring SCF options from multiple banks to diversify funding sources and enhance flexibility.
  • Assess the Bank’s Reputation: Consider the bank’s reputation, as a strong reputation indicates reliable and customer friendly SCF services.
  • Stay Compliant: Ensure your business adheres to all regulatory requirements for a smooth SCF process and a positive relationship with the bank.
  • Explore Value-Added Services: Some banks offer additional services alongside SCF, such as risk management or financial consulting. Explore these value-added services.
  • Review Periodic Reports: Periodically review reports provided by the bank regarding your SCF transactions, staying informed about performance and impact on your supply chain.

By incorporating these tips, businesses can enhance their chances of securing the best deal on Supply Chain Finance from banks in India, optimizing financial processes within the supply chain.

Supply Chain Finance (SCF) furnished by NBFCs

Supply Chain Finance (SCF) furnished by Non-Banking Financial Companies (NBFCs) in India assumes a pivotal role in bolstering businesses by fine-tuning working capital, enriching cash flow, and nurturing collaboration within the supply chain. Below is an overview of Supply Chain Finance extended by NBFCs in India:

Understanding Supply Chain Finance (SCF) by NBFCs:

Supply Chain Finance is a financial remedy that empowers businesses to refine cash flow within their supply chain. NBFCs, serving as financial entities providing banking services without conforming to the legal definition of a bank, present SCF solutions customized to the distinct needs of businesses involved in supply chain activities.

Key Features of SCF by NBFCs:

  • Invoice Financing: NBFCs furnish financing based on invoices generated within the supply chain, enabling businesses to access funds ensnared in receivables and enhancing liquidity.
  • Dynamic Discounting: SCF by NBFCs frequently incorporates dynamic discounting options, allowing businesses to extend discounts for early payments, thereby nurturing improved relationships between buyers and suppliers.
  • Vendor Financing: NBFCs extend credit to suppliers, contributing to augmented liquidity and fortifying the overall financial health of the supply chain.

Types of SCF Offered by NBFCs:

  • Invoice Discounting: NBFCs may present invoice discounting options wherein businesses can receive early payment against outstanding invoices, aiding in effective cash flow management.
  • Supplier Finance: This involves extending financial support to suppliers, ensuring timely access to funds to fulfil orders and uphold operational efficiency.
  • Payables Finance: NBFCs may facilitate payables finance, allowing buyers to extend payment terms while offering suppliers the choice to receive early payment from the NBFC.

Advantages of SCF by NBFCs:

  • Enhanced Cash Flow Management: SCF by NBFCs ameliorates cash flow for businesses within the supply chain, empowering them to operate more efficiently.
  • Strengthened Supplier-Buyer Relationships: By providing early payment options and favourable financing terms, NBFCs play a role in cultivating collaborative and mutually beneficial relationships between buyers and suppliers.
  • Mitigation of Financial Risks: SCF aids businesses in mitigating financial risks linked to the supply chain, such as delayed payments, by ensuring timely access to funds and enhancing overall financial stability.

Challenges and Considerations:

  • Risk Assessment: Businesses need to evaluate the risks associated with SCF provided by NBFCs, considering factors like interest rates, repayment terms, and the financial stability of the NBFC.
  • Regulatory Compliance: Adhering to regulatory guidelines and ensuring compliance with legal requirements is imperative when engaging with NBFCs for SCF.

Technological Integration in SCF by NBFCs:

  • Digital Platforms: Many NBFCs leverage digital platforms to streamline SCF processes, enhancing transparency, efficiency, and the accessibility of financial information.
  • Blockchain Technology: The incorporation of blockchain technology in SCF by NBFCs ensures secure and transparent transactions, reducing fraud risks, and amplifying the overall efficiency of the financing ecosystem.

Case Studies and Success Stories:

  • Demonstrating Positive Impact: Scrutinizing real-life case studies and success stories involving SCF provided by NBFCs showcases the positive impact on businesses, illustrating how NBFCs contribute to refining supply chain processes.

Collaboration and Innovation:

  • Collaborations Between NBFCs and Corporates: NBFCs may engage in collaborations with corporates to customize SCF solutions addressing specific financial needs within their supply chains, fostering innovation and efficiency.
  • Technology-Driven Innovations: Integration of advanced technologies, such as artificial intelligence and machine learning, by NBFCs propels continuous innovation in SCF, providing more sophisticated and personalized solutions.

Conclusion:

SCF provided by NBFCs in India stands as an integral element of the financial ecosystem, supporting businesses in their supply chain operations. As the landscape evolves, businesses must meticulously evaluate the offerings, risks, and benefits of SCF by NBFCs to make well-informed financial decisions, ensuring the optimization of their supply chain processes.

The future of Supply Chain Finance (SCF) in India is on the brink of transformative changes, propelled by technological advancements, shifting business dynamics, and an increasing recognition of the advantages linked with efficient supply chain financing. This narrative outlines the pivotal trends and factors that are poised to define the trajectory of SCF in India:

  1. Technological Integration:
  • Blockchain Technology: The integration of blockchain technology is anticipated to witness a surge, providing a foundation for secure and transparent transactions. This move aims to diminish fraud risks and amplify the overall efficiency of SCF processes.
  • Artificial Intelligence and Machine Learning: Advanced technologies, specifically Artificial Intelligence (AI) and Machine Learning (ML), are set to play a pivotal role. They will automate intricate processes, enhance risk assessment methodologies, and introduce more sophisticated and tailored SCF solutions.
  1. Digital Platforms:

The widespread adoption of digital platforms for SCF is expected to become the norm. This shift will streamline transactions, elevate transparency levels, and furnish real-time access to financial information within the supply chain.

  1. Collaboration and Industry Standards:

A surge in collaboration between traditional banks, non-banking financial companies (NBFCs), and corporate entities is foreseen. This collaborative spirit is likely to pave the way for the establishment of comprehensive industry-wide standards for SCF. Common frameworks, documentation practices, and operational standards may be developed, contributing to a more streamlined and efficient SCF ecosystem.

  1. Cross-Border SCF:

The globalization of supply chains will drive an escalating demand for cross-border SCF solutions. Banks are expected to introduce specialized services tailored to facilitate international transactions. Key considerations will include factors such as currency exchange rates and geopolitical risks.

  1. Regulatory Evolution:

Regulatory bodies, with a primary focus on the Reserve Bank of India (RBI), are anticipated to evolve their guidelines. This evolution is crucial to keeping pace with the dynamic nature of SCF. Clearer regulations are likely to in still increased confidence among stakeholders, fostering greater participation in SCF activities.

  1. Increased Awareness and Adoption:

As businesses gain a deeper understanding of the myriad benefits associated with SCF, there is a projected surge in adoption across diverse industries. Small and medium-sized enterprises (SMEs), in particular, stand to benefit from the accessibility and flexibility that SCF affords.

  1. Sustainability and ESG Considerations:

Environmental, Social, and Governance (ESG) considerations are gaining prominence in contemporary business practices. SCF solutions are expected to evolve to incorporate sustainability criteria, aligning with the broader trend of responsible and ethical business conduct.

  1. Fintech Disruption:

The anticipated entry of fintech companies into the SCF arena is likely to catalyze increased competition and foster innovation. Fintech platforms are poised to introduce agile and user-friendly SCF solutions, challenging traditional banking models.

  1. Continuous Innovation:

Banks and financial institutions are foreseen to remain at the forefront of innovation in the SCF landscape. This continuous innovation is expected to manifest in the development of novel products and services catering to the evolving needs of businesses. The focus will be on providing more efficient, cost-effective, and tailored solutions.

  1. Integration with Supply Chain Management Systems:

An increased level of integration between SCF platforms and supply chain management systems is likely. This integration is envisaged to enhance visibility, coordination, and overall efficiency across the entire supply chain, creating a seamlessly interconnected financial and operational ecosystem.

The future of SCF in India presents a dynamic landscape characterized by a strong emphasis on technology, collaboration, regulatory evolution, and sustainability. Businesses that adeptly adapt to these trends and leverage the evolving SCF landscape are poised to derive benefits such as improved financial processes, enhanced collaboration, and optimized supply chain operations.

In conclusion, SCF plays a pivotal role in optimizing financial processes within the supply chain, contributing to the growth and stability of businesses. As the landscape continues to evolve, businesses must stay informed about the options, risks, and benefits of SCF to make sound financial decisions, leveraging opportunities presented by banks for financial growth and efficiency.

Embrace Nutrient-Rich Variety: Make Healthy Millets a Staple on Your Plate

Embrace Nutrient-Rich Variety: Make Healthy Millets a Staple on Your Plate

Embrace Nutrient-Rich Variety: Make Healthy Millets a Staple on Your Plate

Engaging in a conversation with Ashim Sanyal, the CEO of Consumer Voice, he sheds light on the significant uptake of millets by food and beverage producers in India. Sanyal underscores the need for a cautious approach, urging the preservation of the nutritional potency of coarse cereals. He emphasizes this imperative step to safeguard against the potential disruption of our diets by the surge of heavily processed millets.

Millets belong to the family of cereals, but because of their coarse texture, they were often seen as playing a second fiddle to their rich cousins, rice and wheat. Millets are more resilient to water scarcity and can thrive in semi-arid regions, making them a sustainable choice for Indian agriculture. Millets have been in vogue since the Indus Valley civilization. They find mention in the Yajurveda too. Economic benefits of millets are obvious — they are cheaper to grow and store. These hardy crops are drought-resistant and require very less water to grow. Some can grow on their own as weeds, even in rocky terrains. Rice, in comparison, guzzles water, while wheat too needs far more water than a millet crop. Millets also don’t require expensive fertilizers and pesticides.

To promote millets in restaurants and hotels, the Ministry of Tourism is taking several steps such as establishment of millet experience centres, creating awareness on health benefits about dishes made out of millets amongst Indian and International chefs, meetings with hotel associations and hotel chains. Ministry of Food Processing Industries (MoFPI) has implemented the Production Linked Incentive Scheme for Food Processing Industry for Millet-based products (PLISMBP) during 2022-23 to 2026-27 with an outlay of Rs. 800 crores.

Is nutrition content in millets in danger of being misused?

All good for this neglected produce in the Year of the Millet. However handing over a nutritious product basket ( Millets have many, many varieties ) to companies on a platter spells danger of misuse of the basic nutritional factors of millets as we have noticed classic dangerous transformation of such healthy diets into Ultra Processed Foods by brands killing all or most of the nutritional elements for enhanced taste, flavour, colour, shelf life and child attraction which will do away with the ultimate expected gains of this being a health master. That is why the most successful grains of our times are rice and wheat. They triumphed chiefly because their modern varieties are tasty; also, they can be consumed in polished, refined forms without the inconvenience of chewing on a class of indigestible carbohydrates known as fibre.

The world has always demonstrated that between taste and health, people will talk more about what is healthy and then eat what is tasty. This is bound to be exploited by the industry in case of millets too with added sugar, salt or saturated fats to suit consumers’ pallets adding to the already surging Non-Communicable Diseases. By converting them as Ultra Processed Foods, the danger levels of NCDs as unhealthy foods will mount on unsuspecting consumers that “they are having millets as healthy foods”. Millets will survive with the grand push, of course, but in a niche market as unhealthy Ultra Processed Foods.

Is the food industry adopting millets the right way?

Food and beverage producers in India are adopting millets in a big way. You can find millets in a range of products, from biscuits to beer. From packaged foods to breweries to restaurants, large companies are putting up ambitious plans to introduce millet-based packaged foods, beers and restaurant menus or boost their existing millet portfolios. Products include millet noodles, millet cookies, millet namkeen and millet pasta.

In fact, the glorification of millets as a healthy alternative to rice and wheat will inspire the broader market to corrupt these ancient grains. For instance, the readymade ragi, jowar, bajra dosa, paratha, dalia, khichdi, poha, upma or even atta, etc. of the future will be more rice and sugar than the millets itself in their Ultra Processed form. This is typically what is being done by brands now. Add a small percentage of healthy millet, load it with maida and sugar and name it superfood. Imagine a sugary juice or an aerated sugary drink with a miniscule morsel of millet will become a good food officially. Immediate examples which we will be savouring soon can be expected to be our daily bread or cornflakes or poha or pundhi or even cakes with a Front of Pack Label claims of Ragi or Jowar or Bajra Healthy – “Gluten free healthy super start of the day” claims with 5 or 6 gms by weight of the millet! After all, laboratories can produce anything to induce your taste buds.

Serve the world a health basket of millets!

Food processing companies have started incorporating millets into a wide range of products, from snacks and breakfast cereals to baked goods and ready-to-eat meals. Besides, the government has included millets in the Public Distribution System and the Mid-Day Meal Schemes in schools. No doubt our Prime Minister needs to be applauded for promoting sustainable diet and consumption globally. Besides his recognition of India’s capacity to serve the world with millet baskets will boost our exports and economy. However, we have to recognize that in this era of Non-Communicable Diseases, the corporate houses and brands have to be cautioned not to mislead the consumers with misleading claims / advertising of millet magic and make millets a truly healthy option.   

(The writer is Chief Executive Officer (CEO), Consumer VOICE. Views expressed are personal)

Empowering Choices: A Path to Sustainable Consumerism

Empowering Choices: A Path to Sustainable Consumerism

Empowering Choices: A Path to Sustainable Consumerism

Exploring the wide array of consumer choices reveals both positive and negative trends that significantly impact the market, the environment, and society. On the positive side, there is an encouraging shift towards informed consumerism, with individuals prioritizing transparency and ethical business practices. It is awesome to see this vibe extending to sustainability, with more consumers choosing eco-friendly products and pushing companies to be more responsible. Additionally, there is a commendable resurgence in support for local businesses, indicating that people are realizing the importance of helping their communities grow economically.

But, you know, it’s not all rainbows and sunshine. Challenges arise from impulsive buying and overconsumption, contributing to a throwaway culture. Fast fashion, single-use plastics, and excessive packaging reflect a trend that prioritizes instant gratification without thinking about the long-term impact on the planet and our society. Also, blind loyalty to brands can also be detrimental when it fosters allegiance without critical evaluation, potentially perpetuating unethical practices and maybe supporting some not-so-great products. Further, disregard for product lifecycle leads to improper disposal of items, and eventually becomes one of the causes of environmental degradation.

Finding a balance between satisfying your own desires and acting as a responsible steward of the planet and society is important. Making informed choices, ethical consumption, and a commitment to sustainability can collectively shape a consumer landscape that not only fulfils immediate needs but also helps in making the world a better, happier place.

As we take a moment to think about our consumer choices, especially with our 75th Republic Day celebration, it’s a great time to appreciate the values that make our nation so diverse and lively. The positive trends of informed consumerism, sustainability, and support for local businesses align with the principles of unity in diversity and responsible citizenship that our Republic stands for. By making choices that are ethical, good for the planet and embracing sustainability, we contribute not only to our individual well-being but also to the collective prosperity of our nation.

Let us remember that our choices are not just about what we buy – they are woven into the bigger picture of our society. As responsible consumers, let us uphold the ideals of justice, liberty, equality, and fraternity that form the cornerstone of our Republic. May our united actions reflect the values that make our nation resilient, inclusive, and forward-looking.

We extend heartfelt gratitude to our esteemed readers for their unwavering support. Your engagement, feedback, and ideas continue to play a pivotal role in our mission to deliver informative articles. We invite you to share your thoughts and suggestions at info@consumer-voice.org, as together, we foster a knowledgeable and empowered community.

Wishing you an enriching and enjoyable reading experience ahead!

Pallabi Boruah

Editor

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