World Consumer Rights Day 2021

World Consumer Rights Day 2021

World Consumer Rights Day 2021

WCRD-2021

World Consumer Rights Day is celebrated every year on 15th of March to highlight the power of consumers and their rights for a fair, safe and sustainable marketplace for everyone. This year the theme is  ‘Tackling Plastic Pollution’. Through this campaign we intend to increase awareness and engage consumers globally to adopt and promote more sustainable practices.

Here are some hard facts which will help one to understand why tackling plastic pollution is so important:

  • By 2050, it is estimated that there will be more plastic in the oceans than fish
  • 100,000 marine mammals and turtles and 1 million sea birds are killed by marine plastic pollution annually
  • An estimated 8 million tons of plastic enters our oceans every year 
  • Single-use plastics account for 50 percent of the plastic produced every year
  • Half of all plastics ever manufactured have been made in the last 15 years
  • 40 per cent of plastic produced is packaging and discarded after one use
  • India consumed around 18.45 million tonnes of plastics in 2018–19 
  • Plastic waste generation is expected to increase to 31.4 million tonnes by 2031 and further to 55 million tonnes by 2041 

(Sources: PlastIndia, 2019, Statista 2019, Consumers International)

The invention of plastics definitely came as a boon but no sooner it became a curse especially with single-use plastics. Plastics which are very useful commodities because of its properties like ductility, malleability, and water resistance have now become an environmental challenge. With lack of awareness and poor solid waste management in cities, plastics have resulted in its littering and damaging oceans, seas and land. Challenges are galore with recycling and management of plastic resources as well. 

However, with time, consumers are gaining awareness and getting concerned about plastic pollution. As per Consumers International, a global study in 2019 found that there is a strong consumer response to plastic waste (with 82% of respondents using reusable cleaning utensils instead of single-use plastic alternatives, 72% bringing reusable bags when shopping and 62% using refillable drinking bottles) – and despite the increased use of single-use plastic during the pandemic, 55% of consumers globally have now become more concerned about the environment as a result of COVID-19 and nearly 74% of consumers (in Europe, the US and South America) are willing to spend more on sustainable packaging.

Theme of World Consumer Rights Day 2021

Keeping the urgent need to save our planet, the theme for World Consumer Rights Day 2021 has been kept at ‘Tackling Plastic Pollution’. The 2021 World Consumer Rights Day campaign will focus on 7Rs: Rethink, Refuse, Reduce, Reuse, Recycle, Repair and Replace. Consumer VOICE is committed to make the world a better place for consumers from every aspect including protecting it environmental pollution cause due to uneconomical waste disposal.

7-Rs

What can be done?

The 7Rs can be used in an effective way to ensure that we minimise plastic use, refuse unnecessary plastic where possible and demand more sustainable alternatives from businesses and governments. We can extend the lifetime of plastic products by reusingthem, dispose of plastic waste appropriately by following local recycling guidelines. 

Refuse Refuse to accept or support products or companies that harm the environment. One way of doing this is to refuse items that are over-packaged or packaged in plastic. 

Reduce –One can reduce single use plastic bottles in kitchens and in daily supplies and instead use reusable and refillable products – eg avoid paper cups and paper plates

Reuse – Get in the habit of reusing jars and containers. Reuse plastic bottles for storing or for planting. You can also use bottles for storing cutlery, pen stands etc

Repair– Repair broken and damaged items or recycle them with some excellent ideas. There are many exciting ways household items can be repurposed and repaired. 

Recycle – Recycling of plastic items will reduce waste and environmental pollution. There are various recycle ideas which can be used efficiently.

Replace – Replace plastic containers with eco friendly alternatives. 

Rethink – Rethink before you buy plastic wrapped things from the market. Use unpackaged products to reduce the use of plastics.

Role of Consumer VOICE

Consumer VOICE has been in the forefront in generating awareness and promoting sustainable practices among consumers. Innovative ideas like recycling old plastic bottles for potted plants, refusing plastic bags and replacing it with recycled bags or cloth bags have been part of consumer sensitisation. Children play a crucial role in contributing towards the environment by taking small but solid steps in day to day activities. Encouraging children to drink water out of reusable can, spreading the awareness on the harmful effects of plastics with peer groups are ways which will form part of the campaign. Managing ewaste which accounts for a substantial proportion of plastics is very crucial when it comes to saving our environment. Consumer VOICE has also been spreading awareness through various workshops in the past on how one should become a responsible consumer and contribute diligently towards disposal of ewaste without harming the environment.

Impact of Quality of Internet Services on Internet Users

Impact of Quality of Internet Services on Internet Users

Impact of Quality of Internet Services on Internet Users

QOIS

OVERVIEW

In the era being described as “Digital India”, it is important to increase the internet penetration but it is also important to improve the quality of internet services to be able to realize the goal of “Digital India”. Having taken the first step of getting connected, quality of services cannot be ignored and is the necessary second step that needs to be taken.

VOICE initiated a study on ‘Assessment of Impact of Quality of Internet Services on Internet Users’, in September 2016, supported by Ford Foundation, which was based on a sample of 52,000 across 19 states of India. The purpose of this study was to assess the impact of quality of internet services delivered to its consumers. It found several shortcomings/impediments which require attention for further enhancing quality of internet.

OBJECTIVES OF THE STUDY

Assessment Of Impact of Quality of  Internet Service is a national study under taken by Consumer VOICE to assess the:

  • Current status of Quality of Internet Service in India
  • Patterns of current usage of Internet
  • Interpret the effect of Quality on Usage of Internet
  • Impact of Internet usage on various aspects of life

FINDINGS OF THE STUDY

The report subsumes 3 volumes:

  • Volume 1: Concept Scope and Dimensions  Read More
  • Volume 2: Assessment of Quality of Internet Service    Read More
  • Volume 3: Impact of Quality of Internet Service on Various Aspects of Life  Read More

NEEDQOIS CAMPAIGN

‘NeedQoIS’ is an initiative taken by VOICE in the interest of internet users (consumers) to educate and enlighten them about Quality of Internet Service (QoIS) and engaging consumers in the fight for better internet service nationwide to make it a truly Digital India. (For more details, please visit https://www.facebook.com/NeedQoIS/)

STUDY HIGHLIGHTS

The study, besides seeking perceptions on various parameters of quality of internet, sought perceptions on the impact of internet on various aspects of life, which include daily lives, development of rural areas, education and research, business and jobs, health and medical services, political and civic participation, shopping, travelling and commuting, women empowerment and empowerment of people with special needs, and e-governance. It was found that each of these aspects is significantly impacted by internet.

The measurement of wireless internet speeds in this study was also undertaken. The average 3G speeds were only 1.5 mbps while average 4G speeds were only 4.10 mbps. These are among the lowest in the world. By definition, 4G speeds are 40 to 150 mbps and Indian telecom companies, claiming use of 4G technology are delivering 3G speeds to their customers.

Based on the study, following recommendations were made to TRAI –

  • For better quality of speed a Mandatory disclosure of min avg download speed be made, which must be met at least 95% of the times.
  • ISPs to include a speed measurement tool in their apps and maintain a record of average speed during the day, week and month.
  • ISPs to disclose minimum and maximum speeds on daily, weekly, monthly and quarterly basis. Compensate consumers for failing to adhere to average download speeds and down time. TRAI should create a mechanism for compensation for quantifiable losses below the benchmark.
  • Declare minimum speeds at the time of sale of plans.
  • TRAI’s MySpeed App should be made more robust and user-friendly. It should be able to provide speed comparisons for each BTS and also show comparisons of ISPs at given BTS.
  • Each ISP app must have a complaint feature with follow up of outcome of complaints.
  • TRAI should find a way so that consumer using internet can come to know the reduction in speed or loss of signal at a particular point of time. At present the phones show E or 3G or 4G signal when there is in fact no signal. When signal is lost there should be a way to inform the consumer about loss of speed or signal by an adequate label mechanism.
  • TRAI should be able to provide speed comparisons for each BTS and also show comparisons of ISPs at given BTS.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

CAMPAIGN UPDATES

WORKSHOP HELD IN BANGALORE:

NEED FOR BETTER QUALITY OF INTERNET SERVICES TO MAKE INDIA TRULY DIGITAL”

Consumer VOICE celebrated World Consumer Rights Day (#BetterDigitalWorld) at Bangalore by organizing a workshop in collaboration with the The Chair on Consumer Law and Practice, National Law School of India University. Prof. (Dr.) R. Venkata Rao, Vice Chancellor, NLSIU was the Chief Guest. Prof Sriram Khanna, Consumer VOICE and Prof.(Dr.) Ashok R. Patil, NLSIU were the expert speakers who discussed and explained the findings of this national study.  Read More 

CONSUMER VOICE CONVERSATION SERIES

DIGITAL INDIA IN LIGHT OF SUB-STANDARD INTERNET SERVICES

Consumer VOICE Conversation Series held 18 Dec’17 aimed at enlightening consumers about the quality of internet services and also to awaken the concerned authorities to take the appropriate action to improve the quality of internet service in India under the initiative – NeedQoIS. The event also had officials from TRAI (Telecom regulatory Authority India) to present their point of view and answer the questions and issues raised by the audience. 

INDIA: HIGHEST GDP GROWTH RATE AND LOWEST INTERNET SPEEDS

Indian consumers are consistently battling with low internet speeds while dreaming of a new and better ‘Digital India’. It is disappointing to see that a country making its mark on the world map for its excellent GDP growth is worse than Pakistan and Algeria when it come to internet speeds (as found in a study by OpenSignal). Consumer VOICE conducted a study titled “Assessment of Impact of Quality of Service on Internet Users” in the last quarter of 2017 and found that the average 4G speeds delivered to consumers is a mere 4.10 mbps. The speed tests were conducted on TRAI MySpeed app on which TRAI has recently released a white paper elaborating on the methodology behind working of the app. The paper only focuses upon the technicalities of the app but does not focus on getting faster internet speeds. Sign the petition –  http://chn.ge/2GT3Chi

ITS RAINING DATA

As soon as Reliance JIO offered its free services to consumers, the level of competition reached its peak among the Internet Service Providers. The data which was available per month at the price of Rs. 30 to 50 per GB in Indian telecom markets has come down to Rs 5 per GB in the year 2017, as data consumption has increased. It has become cheaper to watch movies and web series on Internet and Wi-Fii. However, it has been observed that after these developments, post-paid subscribers are paying more as compared to the pre-paid subscribers. Being in the field of consumer education and empowerment for over three decades now, Consumer VOICE requests TRAI to take prompt action on the same so that there is no discrimination between the pre-paid and post-paid consumers and they are benefitted from the rising competition between ISPs.  Sign the petition –  http://chn.ge/2GT3Chi

CAMPAIGN UPDATES

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MEDIA REITERATES OUR EFFORTS

Apr 16, 2018 | Mydigitalfc.com Impact of Internet on agriculture
Feb 25, 2018 | SundayGuardianLive
  E-commerce has empowered consumers
Internet speed far below what service providers claim: Study
Internet Speed – Where is the Speed?

Internet Speed – Where is the Speed?

Internet Speed – Where is the Speed?

It’s an irony that while writing this blog on internet speed, work was hampered several times because of slow internet speed. At a time when India is trying to make headway as Digital India, people in India are still struggling over internet speed and quality issues. And if you feel your Internet Service Provider is the only one who is not giving you the desired quality, then don’t be disheartened. In a recently concluded study by VOICE it has been found the internet speed provided to users in the country is far below what is claimed by the service providers, and is amongst the lowest internationally. When the entire world including India will be celebrating World Consumer Rights Day on 15th March, it is time for us Indians to sit up and question TRAI on the internet speed and the quality that we receive.

USES OF INTERNET

With the Indian government making sincere efforts to make the country a digital one, we are moving at a great speed from offline to online mode in our daily lives. From online shopping to online rail booking from online filling of forms to filing of e-returns everything is now online our daily lives are now intertwined online. But oftenthere have been road blocks in these because of internet speed and daily lives have been hampered greatly.

Digitisation of the economy has increased the usage of the Internet in almost all aspects of life – from the way we communicate with friends, to the way we shop, to the way we pay our utility bills and the way we travel.Daily commuting and holiday packages are possible just with a click on the mouse. However, all of these have been possible with a one-rider – high-quality Internet connection.

The audit of wireless internet speed which was also conducted by VOICE in eight states across four telecom circles included both metros and Tier II cities and it was found that users get much lower speed than what is claimed through this mode also. The study assessed the impact of Quality of Internet Service on 9 important aspects of life which includesDaily Lives, Business and jobs, Travelling and Commuting, People with Special Needs, Political and Civic Participation, Health and Medical Services, Education and Research, Development of Rural Areas and Shopping. The study concluded that the important parameters which has the highest impact on the daily life of the people is business and work.

QUALITY OF INTERNET SERVICE ON 9 IMPORTANT ASPECTS OF LIFE

With more and more businesses especially startups having most of their businesses online, with slow internet speed, they are bound to suffer huge losses. Even a common man’s entertainment quotient is dependent upon internet these days. Booking movie tickets or shows of your favourite music star is many a times available only online. Not only is the urban population who is feeling the pinch of poor internet quality but QoIS has greater impact for the development of rural India as well. So on this World Consumer Rights Day, let’s sensitise the concerned authority on the need to improve the quality of internet service.

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Digital India – Do we have the Right Internet Speed?

Digital India – Do we have the Right Internet Speed?

Better living in the 21 st century is directly related to a better digital world. But is India really making progress in being Digital India? Do we have the sufficient bandwidth and speed to match up with the world? Well on paper yes, as most of us have 3G or 4G on our phones? But does it give the quality of service that it promises?

In a recently concluded study by VOICE it has found that the actual performance of 3G and 4G services is worse than what telecom operators promise.

DIGITISATION IN INDIA

Digitisation has increased our usage of the internet and brought everything literally on our fingertips. From online shopping to online classes, from online ordering of food, to online payment of essential services – internet has become a part of our daily lives.

But have you been struggling to open that payment app on your mobile phone or are you taking a long time to log in to your account? To make everything function smoothly, one needs a high quality internet connection. But are we really getting what we are paying for?

IMPACT OF QUALITY OF INTERNET SERVICES ON INTERNET USERS

In a recently concluded study, ‘Impact of Quality of Internet Services on Internet Users’ Consumer VOICE assessed the impact of Quality of Internet Service on various aspects of life spanning across both rural and urban India. The study which was based on a sample size of 52,000 internet users across 18 states showed that the 9 out of 10 respondents affirmed that the quality of internet has a significant impact on the daily lives of the people.

  • The impact of Quality of Internet Service was assessed on 9 aspects of life which included:
  •  Daily Lives
  •  Development of Rural Areas
  •  Education and Research
  •  Health and Medical Services
  •  Political and Civic Participation
  •  People with special needs
  •  Business and Jobs
  •  Shopping
  •  Travelling and Commuting

Availability, Speed and Help Services were found to be significant parameters impacting overall QoIS. Reliance Jio was rated on top on all three parameters. Airtel and Rel Comm were the only other two to be rated above average on these parameters.

Our daily lives are intertwined with the quality of internet that we get from our service providers. From purchasing of rail tickets to booking hotels online, from paying online phone bills to paying insurance premium – poor internet speed and quality affects our daily lives.

TRAI defines 3G speeds as – from 1.8 to 40 mbps and 4G as- up to ‘100-150mbps’. However, in the study, average speeds found for 3G were 2.10 mbps and 4G were 3.16 mbps. Maximum was 12.70 mbps for 4G and 9.98 mbps for 3G.

It is not just the provision of service that will help the country become ‘Digital India’ but also the quality of internet service that determines the sustainability of this vision. Speed being an important parameter of QoIS, “Audit of wireless internet speed” was conducted in eight states across the four telecom circles. It was found that users get much lower speed than what is claimed. It also shows a wide gap between 3G and 4G speed claims of ISPs and their actual performance. The poor level of internet speeds requires the government and the telecom regulator to devise mechanisms to improve internet speeds in one way or another.

Need of the hour…for a Digital India

FOR BETTER QUALITY OF SPEED A MANDATORY DISCLOSURE OF MIN AVG DOWNLOAD SPEED – 95% OF THE TIME.

ISPs to include a speed measurement tool in their apps and maintain a record of average speed during the day, week and month.

ISPs to disclose minimum and maximum speeds on daily, weekly, monthly and quarterly basis. Compensate consumers for failing to adhere to average download speeds and down time. TRAI should create a mechanism for compensation for quantifiable losses below the benchmark.

TRAI’s MySpeed App should be made more robust and user- friendly. It should be able to provide speed comparisons for each BTS and also show comparisons of ISPs at given BTS.

Each ISP app must have a complaint feature with follow up of outcome of complaints.

WORLD CONSUMERS RIGHTS DAY 2018

So to have a new, better Digital India, better, faster and accurate internet quality is needed. With 15th March being the World Consumer Rights Day, the time is just ripe to raise awareness on the most important issue – the issue internet speed and accuracy that is affecting millions of Indians in everyday life. World Consumer Rights Day is the best way to make the biggest impact possible and sensitise the consumers. Click for updates on WCRD 2018

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consumer voice testing of one litre packaged drinking water

consumer voice testing of one litre packaged drinking water

Consumer voice testing of one litre packaged drinking water

Packaged Drinking Water

Packaged drinking water is now most commonly used by people everywhere. Whether travel, office or school, 1 lt packaged drinking water is used by one and all. But are they all safe? Do they meet the standard requirements? In order to find out the safety of 1 lt packaged drinking water, Consumer VOICE tested conducted in a NABL accredited lab.  Other than lab testing some of the general observations that were made included the packing of drinking water and  markings/labelingmrequirements were verified as per the Indian standard requirements.

Products Tested: Bisleri, Bailley, Rail Neer, Kingfisher, Bonaqua, Kinley, Aquafina

Which are the parameters covered in the testing of 1lt packaged drinking water?

The comparative test programme was based on the mandatory Indian standard IS 14543:2016. The test parameters for this study were mainly based on Indian Standard to judge the overall quality of packaged drinking water and also by following the FSS Regulations/requirements.

What is TDS in packaged drinking water?

TDS or Total Dissolved Solids is directly related to the quality of water purification systems and affects everything that consumes, lives in, or uses water, whether organic or inorganic. As per the Indian standard, TDS in packaged drinking water should be 500 mg/liter maximum. Drinking-water becomes significantly and increasingly unpalatable at TDS levels greater than 1000 mg/litre.

What are the parameters concerning toxic substances?

As per the national standard, the toxic substances which should be within prescribed limit of Indian standard present in packaged drinking water are Mercury, Cadmium, Arsenic, Cyanide, Lead, Chromium and Nickel.

What are test results?

All the tested brands were found safe for human consumption as they had complied with the Bureau of National Standard requirements IS 14543. Click here to get the copy of the digital magazine right now.

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