World Consumer Rights Day 2026

World Consumer Rights Day 2026

World Consumer Rights Day 2026

World Consumer Rights Day, observed every year on 15 March, is a powerful reminder of the right every person has to access safe and reliable products, especially when it comes to food — a basic necessity that directly affects health and well-being. 

In India, concerns about food safety are significant. Recent consumer surveys show that nearly 38 % of households reported purchasing packaged food products that were contaminated with insects, fungus or other contaminants even within their expiry date, highlighting persistent gaps in quality and supply-chain safety. At the same time, about 84 % of Indian consumers say food safety is a top priority when making food choices, underscoring growing demand for transparency and stringent regulatory oversight in the food market. Strengthening food safety standards, enforcement and consumer awareness is essential to ensure that consumers can buy and eat food with confidence. 

Theme of World Consumer Rights Day 2026

This theme of ‘Safe Products, Confident Consumers’ highlights the urgent need to ensure that every product in the marketplace from food and medicines to electronics and digital goods is safe, reliable, and trustworthy.

Why Safe Products, Confident Consumers is Important?

Consumer VOICE believes that product safety is not optional — it is a fundamental consumer right.

Product safety is the basis of a healthy and well-functioning society. Every day, consumers purchase food, electronics, toys, cosmetics, and many other goods with the expectation that they are safe to use. When products meet safety standards, they protect not only individuals but also families, communities, environment, businesses, and the economy at large. However, when safety is compromised, the consequences can be serious and far-reaching.

Unsafe products can cause:

Health risks and injuries
Unsafe products can directly harm consumers. Contaminated food can cause food poisoning and long-term health complications. Vulnerable groups such as children, the elderly, and people with existing health conditions are especially at risk. In severe cases, unsafe products can even lead to disability or death.

Financial losses
Consumers often suffer financial losses when products fail to perform safely or effectively. Medical expenses due to injuries, repair costs for damaged property, and the need to replace defective goods all add to heavy losses.

Environmental harm
Unsafe products can negatively impact the environment. Poor-quality chemicals, improperly manufactured electronics, and hazardous waste materials can pollute air, water, and soil. 

On the other hand, when products are safe, consumers feel confident in their choices. They can make purchasing decisions without fear of harm. This confidence strengthens the relationship between buyers and sellers and encourages informed, responsible consumption. Safe products contribute significantly to public health. Safe food reduces disease burden, reliable medicines improve treatment outcomes, and quality consumer goods prevent injuries. In the long run, strong product safety systems reduce healthcare costs and enhance overall societal well-being.

stores in several cities in India have a drop off location for plastic bags. Reuse soda cans, glass jars, old clothes, paper products and recyclabale plastic bags to reduce waste. Upcycle products and use your locality’s upcycling program to do so.

Putting Safe Food at the Heart of Consumer Protection

Food is not just a product as it is directly linked to health, nutrition, and well-being. Under the theme “Safe Products, Confident Consumers,” ensuring safe food becomes one of the most urgent priorities for consumer protection.

Unsafe or misleading food products can lead to serious public health risks, rising non-communicable diseases (NCDs), and loss of trust in markets. When food is safe, properly labelled, and transparently marketed, consumers can make informed and confident choices for themselves and their families.

Food choices are daily decisions and they directly affect health, finances, and well-being. When food products are safe, accurately labelled, and responsibly marketed, consumers feel empowered rather than uncertain. Confidence grows when transparency replaces confusion.

Consumers Make Healthier Choices

Clear and transparent labelling allows consumers to quickly understand what they are consuming including sugar, salt, fat, and allergens.

When information is easy to read and truthful:

  • Parents can choose healthier options for children.
  • Individuals managing diabetes, hypertension, or allergies can make safer decisions.
  • Consumers are less influenced by misleading health claims.

Knowledge turns everyday grocery shopping into an informed health decision.

Public Health Risks Decline

Unsafe or misleading food contributes to foodborne illnesses and the growing burden of non-communicable diseases (NCDs). When food safety standards are enforced and labels accurately reflect nutritional content exposure to harmful ingredients is reduced and overconsumption of high-risk nutrients (excess sugar, salt, trans fats) decreases.

Safe food systems protect not just individuals, but entire communities.

Markets Become More Responsible

Strong food safety standards create a level playing field. Responsible businesses are not undercut by unsafe or deceptive competitors.

When regulation and consumer awareness work together:

  • Manufacturers prioritise quality over shortcuts.
  • Retailers demand compliant products.
  • Regulators enforce accountability more effectively.

Responsible markets foster innovation, ethical competition, and long-term sustainability

Through various digital platforms Consumer VOICE educates citizens about:

  • Product safety standards 
  • Accurate labelling and disclosures
  • Misleading advertisements
  • Consumer rights under Indian law

Safe Products create Confident Consumers. Confident Consumers build Fair Markets.

Digital Justice and Consumer Rights

Digital Justice and Consumer Rights

Digital Justice and Consumer Rights

As India celebrates National Consumer Day, 2025, the theme of “Efficient and Speedy Disposal through Digital Justice” underscores a fundamental truth at the heart of consumer protection: rights matter only when they can be enforced quickly, affordably, and without unnecessary hardship. At its core, the Consumer Protection Act, 2019 is built on this simple idea—that a consumer should not have to wait years to obtain relief. It places a clear responsibility on the State not merely to recognise consumer rights, but to ensure that these rights are enforced in a meaningful and effective manner.

                                                                                                                       Chitwan Sharma, Legal Consultant

By its very nature, consumer disputes are high in number, low in individual value and extremely time-sensitive. When resolving disputes drags on for years and demands substantial time and money, the protection of consumer rights becomes little more than an empty promise. 

With the rapid rise of consumerism, volume of pending disputes has been steadily increasing. This gap has widened sharply with the rise of digital consumerism. Online shopping, digital payments, app-based services and subscription platforms have multiplied consumer transactions—and with them, disputes. Expecting traditional, physically run courts to absorb this growing volume is simply unrealistic. Courts operate with limited judicial time, fixed infrastructure and heavy backlogs. Judges are also humans after all; there is only so much volume any adjudicatory system can handle before delays become inevitable. In such a system, even a strong legal framework struggles to deliver timely justice.

This is where digital justice becomes the only practical answer. Digital platforms allow consumer disputes to be filed, tracked and resolved without the friction of physical processes. They remove the need for travel, cut down paperwork and reduce procedural delays. More importantly, digital systems are scalable to a much higher volume that any physical court. Unlike physical courts, they can process a much larger number of cases simultaneously, making them better suited to match the pace and volume of modern consumer markets.

Digital Courts also complement the purpose of mediation under the Consumer Protection Act. Most consumer disputes do not require prolonged legal battles; they require quick, fair settlements. Online mediation and settlement mechanisms enable faster resolution, lower costs and better outcomes for both consumers and businesses. This approach focuses on resolution rather than rigid adjudication, which is often more meaningful for everyday consumers.

That being said, India’s digital transition comes with real challenges. Digital access and literacy remain uneven, particularly in rural areas and among vulnerable groups. These gaps cannot be ignored. Digital justice must therefore be supported by assisted access, simplified platforms and hybrid models that help consumers navigate the system.

Looking ahead, the question is not whether digital justice should play a role in consumer protection—it already does. The real challenge is ensuring that digital systems are designed to absorb the scale of consumerism, reduce delays, and stay true to the Act’s original promise: justice that is accessible, timely and effective for every consumer.

World Day of Remembrance for Road Traffic Victims 2025 – Road Safety March in Lucknow, Uttar Pradesh

World Day of Remembrance for Road Traffic Victims 2025 – Road Safety March in Lucknow, Uttar Pradesh

World Day of Remembrance for Road Traffic Victims 2025 – Road Safety March in Lucknow, Uttar Pradesh

Consumer VOICE, Road Safety Network (RSN), and Consumer Guild, Lucknow, marked the World Day of Remembrance (WDR) for Road Traffic Victims 2025 on 17 November in Lucknow with a public march and tribute meet to honour lives lost in road crashes and raise awareness about road safety in Uttar Pradesh. Held under the theme “A Call for Speed Management and a Road Safety Action Plan,” the event highlighted the urgent need for scientific speed management, safer road environments, and a comprehensive State Road Safety Action Plan (RSAP) to protect vulnerable road users such as pedestrians, cyclists, and two-wheeler riders. 

Participants gathered for a tribute ceremony, observed a moment of silence, and took a road safety pledge before beginning the march from Pandey Complex to Mohanlalganj Police Station. Senior police officials, including ACP Vikas Kumar Pandey and SHO D.K. Singh emphasised the critical link between speeding and rising road fatalities, while road safety experts called for evidence-based speed limits, stronger enforcement, and integration of RSAP into state-level planning. Active involvement from women’s groups, youth, students, and civic organisations underscored that road safety is a shared responsibility. According to the MoRTH Road Accidents in India 2023 report, Uttar Pradesh recorded 44,534 road crashes and 23,652 deaths—the highest in India—reflecting the urgent need for statewide road safety reforms and safer mobility systems. The march concluded with a unified call to make road safety a community-driven movement and a pledge to support safer speeds, responsible driving behaviour, and policies that save lives.

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Event Highlights

  • Tribute ceremony followed by a road safety march from Pandey Complex to Mohanlalganj Police Station
  • Participants observed a moment of silence and took a road safety pledge
  • Police officials including ACP Vikas Kumar Pandey and SHO D.K. Singh addressed the gathering
  • Road safety experts called for evidence-based speed limits, stronger enforcement, and integration of a strong state road safety action plan (SRSAP)
  • Active participation from women’s groups, youth, students, and civic organisations
  • Placards displayed messages such as “Slow Speed, Safe Roads” and “Reduce Speed, Save Lives”

This WDoR reminds us that every life matters. With collective commitment and safer road practices, we can build a future where every journey is a safe one.

Cyclothon in Bhopal Calls for Strong Speed Management & Road Safety Action Plan in Madhya Pradesh

Cyclothon in Bhopal Calls for Strong Speed Management & Road Safety Action Plan in Madhya Pradesh

Cyclothon in Bhopal Calls for Strong Speed Management & Road Safety Action Plan in Madhya Pradesh

To mark the World Day of Remembrance for Road Traffic Victims (WDoR 2025), the Road Safety Network (RSN), Consumer VOICE, and NCHSE organized a Cyclothon in Bhopal to honour lives lost in road crashes and raise awareness on the urgent need for scientific speed management and a comprehensive State Road Safety Action Plan in Madhya Pradesh. Held under the theme “A Call for Speed Management and a Road Safety Action Plan,” the Cyclothon underscored the increasing risk faced by vulnerable road users (VRUs)—pedestrians, cyclists, and two-wheeler riders. Former DGP Mr. Arun Gurtoo flagged off the event from the NCHSE premises, where around seventy cyclists rode through key city routes carrying messages like “Slower Speeds, Safer Roads” and “Protect Lives: Reduce Speed.” Participants from citizens’ groups, fitness clubs, students, and civic organisations reinforced that road safety is a shared responsibility.

According to MoRTH’s Road Accidents in India report, Madhya Pradesh recorded 55,327 crashes and 13,798 deaths in 2023, and 56,327 crashes and 14,791 deaths in 2024, with over-speeding being the major cause—highlighting the need for safer speed limits, scientific traffic regulation, and stronger enforcement. Speakers including Dr. Pradip Nandi (DG, NCHSE) and Mr. Ashim Sanyal (CEO, Consumer VOICE—message read out) stressed the importance of integrating scientific speed models, such as those developed by IIT Kharagpur, into MP’s road safety planning. Mr. Gurtoo reminded participants that “behind every statistic is a family that has lost someone they love,” calling for more such public-awareness events across the city.

The event concluded with certificate distribution and a collective pledge to continue promoting the message “Remember. Support. Act.” and to make speed management a people’s movement for safer roads across Madhya Pradesh.

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Key Highlights

  • Cyclothon organized under the theme “A Call for Speed Management and a Road Safety Action Plan.”
  • Flagged off by Former DGP of Madhya Pradesh, Mr. Arun Gurtoo.
  • Seventy-plus cyclists participated with messages promoting safe speeds.
  • MoRTH data shows rising crashes and deaths due to speeding in MP.
  • Experts emphasised integrating scientific speed models and strong enforcement.

The Cyclothon reaffirmed that road safety begins with each one of us. By choosing safe speeds and supporting evidence-based policies, we can prevent tragedies and protect future generations

Stakeholders’ Consultation on Strengthening Road Safety in Madhya Pradesh through Speed Management GuidelinesBhopal, 23rd September 2025

Stakeholders’ Consultation on Strengthening Road Safety in Madhya Pradesh through Speed Management GuidelinesBhopal, 23rd September 2025

Stakeholders’ Consultation on Strengthening Road Safety in Madhya Pradesh through Speed Management GuidelinesBhopal, 23rd September 2025

A stakeholders’ consultation was held at MPT Lake View Hotel, Bhopal, to strengthen road safety in Madhya Pradesh. Organized by RSN (Road Safety Network) partners IIT Kharagpur and Consumer VOICE, with local coordination by NCHSE Bhopal, the consultation primarily focused on the adoption of Speed Management Guidelines to reduce road traffic fatalities and injuries caused by speeding.

The event brought together key stakeholders, including representatives from Consumer VOICE, NCHSE Bhopal, IIT Kharagpur, Global Health Advocacy Incubator, PWD, NHAI, Rural Road Development Authority, Urban Administration and Development, MANIT Bhopal, Madhya Pradesh Road Development Limited, Police Training and Research Institute, and the Transport Department.

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Shri Ashim Sanyal, COO & Secretary of Consumer VOICE, opened the consultation, emphasizing the urgency of collaborative action to address the rising trend of road crashes in Madhya Pradesh. Prof. Bhargab Maitra (IIT Kharagpur) presented the Speed Management Guidelines recently adopted in West Bengal, highlighting science-based approaches such as safe speed audits and safe corridors, and outlined opportunities for Madhya Pradesh to build upon existing initiatives.

Shri Vivek Sharma, IPS, Transport Commissioner, Madhya Pradesh, expressed full support for adopting these guidelines in the state, underscoring the importance of defining clear goals and ensuring effective enforcement of speed limits. He also requested a draft MoU on Speed Management Guidelines from Consumer VOICE and IIT Kharagpur to facilitate further collaboration.

The workshop, coordinated locally by NCHSE, represents a significant step toward implementing effective speed management practices in Madhya Pradesh. Stakeholders committed to coordinated action, scientific approaches to speed management, and collective efforts to reduce road fatalities and injuries. A press note was issued by the Transport Department on 24th September 2025, highlighting the positive outcomes of the consultation.

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