Reducing Anaemia through Large Scale Food Fortification

Reducing Anaemia through Large Scale Food Fortification

Reducing Anaemia through Large Scale Food Fortification

Micronutrients are essential to sustain life and for optimal physiological functions. High prevalence of micronutrient deficiency is affecting the lives of more than 2 billion people in the world despite substantial efforts to decrease its prevalence for the past few decades. Iron deficiency is the major cause of micronutrient deficiency, which has long-ranging effects on health, learning ability and productivity. It is also negatively impacting health care costs and gross domestic product. Iron deficiency is mainly caused by suboptimal dietary intake and many of these affected individuals live in the developing world with high frequency and severity among disadvantaged populations.

Shri Arun Singhal, CEO, FSSA

It has been observed that the nutritional iron deficiency is highest in population segments that are at peak rates of growth, namely, infants, young children, and pregnant women. India accounts for approximately a quarter of all cases of anaemia globally. Recently released National Family Health Survey (NFHS) 5, 2019-21 data of Indian States/UTs is concerning and points towards a trend reversal-anaemia prevalence. The anaemia prevalence in children and women is 67.1% and 57.2% respectively. There is also a substantial increase in anaemia rate among men aged 15–54 years from 23·2% (NFHS-4) to 25% (NFHS-5).

What is the solution?

Enriching diets of masses with iron is a globally adopted solution and in India, various policies and programs have been implemented to ensure adequate supply of iron. These interventions are complementary rather than mutually exclusive and a multi-sectoral approach involving health, food security and agriculture is, therefore, of prime importance. There are three strategies to combat micronutrient malnutrition (i) Supplementation (ii) Food Fortification and (iii) Dietary Diversification. Even though iron and folic acid supplementation provides the fastest improvement in the iron status but it focuses on targeted population. Increasing dietary diversity and utilizing local food resources takes the longest to create an impact, however it is the most desirable and sustainable solution.

Why is fortification necessary?

Box 1: BENEFITS OF FORTIFIED STAPLES

  • Health
  • Iron essential for fighting against anaemia.
  • Folic acid and vitamin B12 help in maintaining normal functioning of the vital body systems and blood formation.
  • Improve overall health and immunity and help fight against diseases.
  • Economic
  • Increased cognitive ability of children and productive capacity of adults
  • Less burden on health care system
  • Social
  • Food security
  • Positive impacts on nutrition, public health and overall social welfare
It is a scientifically proven, sustainable and cost-effective solution with no change in habit/dietary practice. Global evidence also showcases a vast success of improving public health by fortifying staples. In India three staples are fortified with iron namely wheat flour, rice and salt. These act as a good vehicle as these are most commonly consumed (refer to box 1 & 2).
Fortification of rice, wheat flour and salt act as a complementary strategy to address the problem of anaemia in the country and is a safe and cost-effective strategy requiring no behavioural change by the consumer.

What work has been done?

Under the regulatory framework, the Standards for fortification of staples were gazette notified on 2nd August, 2018 by the Food Safety and Standards Authority of India (FSSAI). Currently, wheat flour and rice are fortified with iron, Vitamin B12 and folate with bioavailable plant base sources of nutrients. Double fortified salt has added iodine and iron. The levels of micronutrients have been adjusted to provide 30-50% of Recommended Dietary Allowance (RDA). A dedicated website www.ffrc.fssai@gov.in is functional as a one stop resource provider on food fortification. A unique identification logo +F is developed for easy identification of fortified foods by the consumers and provides assurance that FSSAI standards are being followed for fortification by these products. Currently, fortified staples are available in Integrated Child Development Scheme (ICDS), PM-Poshan Scheme and Public Distribution Scheme (PDS) in some of the States/UTs in India. Recently, on the occasion of 75th Independence, Hon’ble Prime Minister Sh. Narendra Modi announced fortified rice to be distributed under various government schemes by 2024. Central Government has taken an initiative to supply fortified rice throughout the Public Distribution System (PDS), Integrated Child Development Services (ICDS) and PM-POSHAN scheme in all states/UTs to the beneficiaries in a phased manner to address anaemia and micronutrient deficiency in the country.

To create awareness on the importance and use of fortified staples and scale-up rice fortification, FSSAI has conducted various communication campaigns on radio, TV, social media, publications, etc. In collaboration with development partners, FSSAI is conducting a cooking and tasting demonstration of fortified rice at district level across states to build assurance and trust among people. FSSAI is focussing on working towards converging an effective approach to combat dietary iron deficiency anaemia, especially in vulnerable population.  

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Home Buyers Interests Put Above All

Home Buyers Interests Put Above All

Home Buyers Interests Put Above All

In civil appeal No. 3778 of 2020 in the Supreme Court, the bench of Judges M.R. Shah and B.V. Nagarathna, in case of Amit Katyal V/S Meera Ahuja & others, allowed the withdrawal of Corporate Insolvency Resolution Process (CIRP) against a builder in an application filed by three homebuyers in view of a settlement plan agreed upon by the majority of them. In the larger interest of the homebuyers, the apex court exercised power under article 142 to permit withdrawal of the CIRP proceedings and set aside all matters pending between the parties. This order was passed on March 03, 2022.

Apex Court held the Insolvency and Bankruptcy Code (IBC), 2016 – The object and purpose of the IBC is not to kill the company and stop/stall the project, but to ensure that the business of the company runs as a going concern.

                                 Dr Prem Lata

What is Article 142 of the Constitution of India?

The Indian Judiciary and the Constitution of India believe that every citizen of India must get “complete justice”. The Constitution of India under Article 142 grants the power to the Supreme Court for passing any decree to do “complete justice”  Further, there is no specific guideline or rule provided by the law which explains when, where and under which circumstances the Apex Court can invoke the said article to do “complete justice”.

This was yet another way by which homebuyer’s interest is protected by making an arrangement to settle their disputes in a very short procedure before National Company Law Tribunal (NCLT). For years, home buyers were dependant on Consumer Commissions only for the redressal of their grievance and refund of their hard earned money invested with builders. Then came the RERA (Real Estate Regulation and Development) Act 2016, which came as an additional remedy to home buyers and made a remarkable change in the real estate sector. The amendment in section 5 of IBC 2016 made home buyers financial creditors which was another boost for consumers. With this, yet another window opened for investors in developers’ projects and now NCLT also came ahead in settling accounts between disputing parties.

The courts are creating history by adopting very positive approach towards the aggrieved consumers through number of judgments during the last decade which is a big relief to the general public at large. In the above case, the Hon’ble Supreme court has exercised its power under Art 142 of the constitution (which is done in rare cases) and given relief to both the parties, home buyers as well as the developers and brought an end to the litigation.

Details of the Case

Home buyers in the housing project, Krrish Provence Estate at Gurgaon had gone against Jasmine Buildmart Pvt and invoked Section 7 of IBC 2016 before the Adjudicating Authority/NCLT, Delhi in CP No. 1722/ND/2018 seeking initiation of CIRP against Builder, the Corporate Debtor and obtained order in their favour. NCLT/Adjudicating Authority admitted Section 7 application on 28.11.2019 and appointed the Interim Resolution Professional ‘IRP’ and declared a moratorium. The original applicants had sought refund of an amount of Rs.6, 93, 02,755/- due to an inordinate delay in the completion of the project and failure to handover possession within the stipulated time and could not complete the project even after a period of eight years. Builders knocked at Supreme Court’s door for stay on the insolvency proceeding against them as ordered by NCLT, in view of the fact that parties have settled the matter between themselves and the petitioner/home buyers be allowed to withdraw their application under section 7 of IBC 2016.

How was the Matter Resolved?

It was revealed before the Court that out of 128 home buyers of 176 units, 82 home buyers have settled the dispute with the corporate debtor including the original applicants/respondent nos. 1 to 3 who had initiated the IBC proceedings. It was reported that the original applicants/ respondent Nos.1 to 3 as well as 79 home buyers have settled the dispute with the corporate debtor in terms that the corporate debtor shall complete the entire project and hand over the possession to the home buyers who wanted possession within a period of one year from today. In view of this development and pursuant to order dated 4.2.2022, 1 to 3 original applicants before the NCLT who has initiated the proceedings under Section 7, filed an application for withdrawal of the proceedings. However, there is no provision in the Code or the CIRP Rules in relation to permissibility of withdrawal post admission of a CIRP application. In the present case, although the COC was constituted on 23.11.2020, there has been a stay of CIRP proceedings on 3.12.2020 (within ten days) and no proceedings have taken place before the COC. It is to be noted that the COC comprises 91 members, of which 70% are the members of the Flat Buyers Association who are willing for the CIRP proceedings being set aside, subject to the appellant and the Corporate Debtor – company honouring its undertaking given to this Court as per the settlement plan dated 3.2.2022.  Therefore, in the peculiar facts and circumstances of the case, where out of 128 home buyers, 82 home buyers will get the possession within a period of one year, as undertaken by the appellant and respondent No.4 – Corporate Debtor, coupled with the fact that original applicants have also settled the dispute with the appellant, we are of the opinion that this is a fit case to exercise the powers under Article 142 of the Constitution of India read with Rule 11 of the NCLT rules, 2016 and to permit the original applicants to withdraw the CIRP proceedings.

The Jasmine Buildmart Pvt. Ltd. were directed to file separate undertakings before this Court, within a period of one week, specifically stating and undertaking that:

  1. They shall complete the entire project within one year from 01.03.2022 and offer the possession to the respective home buyers.
  2. They shall complete the entire project including all the apartments, common areas, amenities, etc.
  • All demands be raised and timely paid.
  1. Company shall continue the provisions of all maintenance services.
  2. Company will make the application for obtaining Occupancy Certificate within six months, before the competent authority.

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Is Inter-meal Munching a Healthy Habit?

Is Inter-meal Munching a Healthy Habit?

Is Inter-meal Munching a Healthy Habit?

Munching between meals is often seen as an unhealthy habit. Mostly because the snacks we usually munch on are unhealthy and could be high in calories, fat, sugar, and salt, and low in essential micronutrients. But it is wrong to think that inter-meal munching is a bad idea. In fact, eating the right inter-meal snack may aid satiety, and even promote some dietary goals such as weight loss. There are many ways to turn it into a healthy habit. In this article, we explain how to do so.

                                                                                                                                   Richa Pande

Eating at short and frequent intervals has many health benefits. It can aid in satiating the appetite preventing binge eating episodes later. This can make your weight loss journey easier. It helps in stabilizing blood sugar levels. It supports efficient metabolism mechanism compared to a slower metabolism which results from skipping meals. Eating at shorter intervals is also good for your digestion. Eating an inter-meal snack rich in complex carbohydrates with protein has been found to improve mood and productivity.

Stress and Inter-meal Munching

Have you noticed you tend to experience hunger pangs more when you are having a hectic day, or you prefer unhealthy foods when you experience stress? Similarly, we choose to have an extra meal on a stressful day. Evidence suggests that if you experience stress occasionally, stress can shut down your appetite. But if stress episodes persist, it can lead to hunger pangs, and increase in consumption of food high in fat and /or sugar.

Screen time and Munching Habits

Prolonged screen time is associated with increased appetite and unhealthy snacking habits. Note that all screen time is not of the same quality. Leisure screen time is not similar to educational screen time.

Are Claims Made by Products Really True?

All the claims made by brands in food marketplaces are not true at all. Some does not even make any sense. For instance, NO CHOLESTEROL claims on plant-based uncooked foods such as pasta. Consumers who check information on food labels can smartly identify the truth behind the marketing gimmicks. These are some tips that can help you in making smart choices:

  • Switch to healthier munching alternatives such as roasted chana, murmura with cut vegetables, khakhra, makhana, etc.
  • Choose recipes made from fruits and vegetables as your inter-meal snack. For example- soups, salads, zoodles, etc. Top it with seeds like sesame seeds, chia seeds, and flaxseeds
  • 30-50 grams of nuts such as cashews, almonds, peanuts, walnuts, pistachio, etc. make a healthy inter-meal snack.
  • Pick products that have less additives and preservatives.
  • Pick foods high in fibre and protein.
  • Choose foods that provide 200-230 calories or less per serving.
  • Eat packaged foods as per the recommended serving size.
  • Choose products low in saturated fats.
  • Choose to eat whole fruits instead of drinking juice or flavoured juices available in the market.
  • Pick juices with no  added sugar and sugar substitutes and prefer the ones with more  fruit and vegetable concentrates.
  • Include fresh fruits and salads in your diet.
  • Check the ingredients list. Avoid products containing Palm oil/ Palmolein.
  • Choose products made in vegetable oils other than coconut or palm oil that are high in saturated fats. For example, sunflower, rice bran or any other oil that contains less saturated fats.
  • Check the quantity of sodium present in the product. Choose low sodium products.
  • Not all baked snacks are healthy, they may still contain palm oil or palmolein or high amounts of fats and calories. Don’t fall for the claim. Always check the ingredient list and the nutritive value table.

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Testing: Critical for Ensuring Food Safety

Testing: Critical for Ensuring Food Safety

Testing: Critical for Ensuring Food Safety

Food safety is one of the major determinants of a sound and cohesive healthcare system in a country. As food chains are becoming longer, complex and globalized, contamination of food leading to food borne diseases is a growing concern. Unsafe food not only poses a threat to the health of the public but also affects the socio-economic development of a country. This silent pandemic is responsible for hundreds of thousands of deaths every year and thus needs more attention.

Shri Arun Singhal, CEO, FSSAI

Burden of food-borne illnesses is comparable to malaria, HIV/AIDS and tuberculosis. It is estimated that every year 100 million cases of food-borne diseases (FBD) are reported in India and it costs $15 billion annually to the country. By 2030, food borne diseases are expected to rise to 150-177 million annually*. Several recent researches have unveiled a strong interconnection between unsafe food and adverse health & nutrition outcomes. Infection by food-borne pathogens results in poor absorption of nutrients from food, particularly of vitamins and minerals, which in turn impacts the overall nutritional status of an individual.

Why is Food Testing Necessary?

To ensure availability of safe and hygienic food to consumers, effective food testing measures are vital at every necessary step throughout the food value chain. The objective of food testing is to ensure that the food is free from the below mentioned hazards:

  • Biological hazards:Derived from microbial hazards such as salmonella and E. coli bacteria.
  • Chemical hazards:Contamination with chemicals used in agriculture and/or production processes such as antibiotics, pesticides, as well as food additives such as preservatives, and including chemicals that are used in the production/processing and cleaning agents for equipment and machinery.
  • Physical hazards:Any extraneous objects in food that can cause illness or injury to the consumer such as glass, pieces of metal, plastic or wood, etc.

Measures to Improve Food Testing

Food Safety and Standards Authority of India (FSSAI), an apex food regulator, has been continuously working towards improving the food testing ecosystem in the country. Two well established and fully equipped laboratories are supported by FSSAI in Delhi-NCR and Kolkata. They have a significant number of State Food Laboratories as well as NABL accredited private labs with a network of almost 190 notified food testing laboratories.

For improving the food testing infrastructure in the country, FSSAI is implementing a Central Sector Scheme for “Strengthening of the Food Testing Ecosystem” in the Country with a total outlay of Rs. 481.95 Cr that includes provisioning of modern testing equipment in State Food Laboratories across the country as well as allocating Mobile Food Testing Labs and other related measures. To ensure quality and consistency of results from participating food laboratories, FSSAI has recognised food labs as per ISO 17025/2017 only through NABL under integrated assessment system. These labs are being monitored by NABL through audits, verification and other periodical desktop surveillance audit, reassessment and renewal of accreditation.

Schemes for Rapid Food Testing

  • FSSAI has introduced a scheme for approving rapid analytical food testing (RAFT) devices/kits/methods. Several recent rapid and automated kits/equipment/ methods are commercially available globally to bridge the gap for rapid detection of food borne contaminants etc. and instantaneous, on-line monitoring to ensure the safety of food products.
  • To further reduce the screening time of food products by Food Safety Officers (FSO) at the field level and accelerate surveillance activities, FSSAI has come up with a policy for fast track approval of rapid food testing kits/devices.The ultimate goal for these rapid testing devices and equipments is to provide results within a few hours, if not in “real time”. RAFT kits are most advanced, easy to use, portable hand-held devices. The tests can be performed anywhere by anyone without any specific training requirements.
  • Recently, an indigenous RAFT kit – Precision Iodine Value Analyzer (PIVA) has been developed by CSIR along with Central Scientific Instruments Organization (CSIO). This home grown kit can determine the Iodine Value (degree of unsaturation) measurement in edible oils and fats in a faster, better, and cheaper way.
  • FSSAI has approved 65 rapid food testing kits/devices so far to ensure faster, better and cheaper real-time testing of food even at the field level, thus assuring safe and good quality of food while raising the bar for food safety in the country.
  • To facilitate on the spot testing of adulteration in common food items, FSSAI has provided 153 mobile food testing laboratories called Food Safety on Wheels (FSWs) to the States/ UTs to add to the food testing infrastructure in the country. Any consumer can visit these FSWs and test the quality of food products. These units help the functionaries in the States to enhance their outreach and conduct surveillance activities even in far-flung areas. Most of these FSWs are being utilised by States effectively and efficiently.
  • For awareness among consumers about common food adulterants, FSSAI has published DART (Detecting Adulterants with Rapid Testing)book that enables a consumer to test common adulterants in food products at home. DART can be used as a ready guide for households, which can induce awareness among consumers about food safety.
  • A mandatory training programme covering Good Food Laboratory Practices (GFLP) is meant for all the personnel of laboratories under the purview of FSSAI. This five-day training is conducted at the premises of the state-of-the-art laboratory at Ghaziabad and/or notified laboratories having testing facilities for safety parameters (microbiological, pesticide and heavy metals) in Chemical and biological fields as per the NABL Scope.

 Food testing is an important part of the food safety ecosystem. It helps in determining any risk that is associated with the food products and builds confidence in consumers that the food available for consumption is safe and hygienic. FSSAI aims to keep the confidence of consumers intact and continues to build a more robust food safety ecosystem in the country to ensure effective food safety as well as credible food testing measures at every level.

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Is Vegan Meat Healthy For You?

Is Vegan Meat Healthy For You?

Is Vegan Meat Healthy For You?

Will eating more plant-based or vegan meat benefit both our health and the environment?  This question has been a debatable and an ongoing one. People believe that plant-based meat could be a sustainable answer to global environmental concerns. However, many people are skeptical as to whether it provides the same nutrients as meat.

This article discusses what constitutes plant-based meats, their pros and cons and things to keep in mind when choosing vegan meat products.                                                                                                                   

Richa Pandey

Plant-based meat, also known as vegan meat, is gaining popularity as a sustainable food these days. Globally, its market is expected to reach $22.27 billion by 2025 at a compound annual growth rate of 9%. The demand for vegan meat has increased after the COVID-19 pandemic owing to supply shortages and covid outbreaks in meat production factories. The global rise in demand for vegan meat could also be attributed to the growing awareness among people about the health benefits of vegan meat. Animal lovers and environmentalists prefer it as well as its consumption support their causes.

These days, vegan meats are readily available in restaurants, supermarkets, and grocery websites of different brands. Some commonly used foods to prepare these mock meats are peas, jackfruit, soy, quinoa, mushrooms, rice, moong bean, pulses, potatoes, etc. Many of these have a good protein content, specifically soy that has high biological value protein. Flavour plays a vital role in the acceptability of vegan meat. Leghemoglobin extracted from plants makes imparts this flavor to the vegan meat. There is a common notion amongst manufacturers that people prefer meat products over vegan meats as they are better in taste. Studies suggest that consumers found vegan and non-vegan burgers similar in taste, texture and appearance.

Benefits of Vegan Meat

  • It has low levels of saturated fat, cholesterol, and calories as compared to animal meat. Therefore, substituting it with actual meat can reduce the chances of occurrence of diseases like cancer, heart diseases and type-2 diabetes, etc.
  • Vegan meat is cruelty-free. No animal is harmed during the preparation of vegan meat. In the present food chain, animals are not just killed but are sometimes even force-fed corn to make them fat and get more quantity meat.
  • Vegan meat is good for the environment as animal-based foods have a higher footprint than plant-based foods.

Drawbacks of Vegan Meat

  • Vegan food products are mostly ultra-processed foods. They aren’t wholesome and could have high amounts of calories and fat in them. Always read a food label before buying them.
  • Vegan foods could be a bad alternative for individuals with gluten sensitivity. They might not have ingredients that have gluten but they are often prepared in equipment that processes wheat and other cereals that have gluten.
  • Both natural and artificial colours are added in foods to impart colour similar to beef, pork, etc. to the vegan meat. Make sure you check the ingredient list to pick the foods that only use natural colours.
  • Some vegan meat products specifically have high amounts of salt added to them. Make sure you check the food packs before buying them and pick a pack with less amount of sodium.
  • Women diagnosed with hormonal imbalances should check soy in the ingredient list as soy is rich in phytoestrogens, which could aggravate the hormonal disturbances.
  • Some people could be allergic to soy, and they should avoid having soy-based vegan meat products.

Things to Keep in Mind when Choosing Vegan Meat Products

  • Unlike meat products, all vegan meat products are not rich in calcium. The calcium content of chickpeas makes vegan meat produced from it a more suitable meat alternative. Coupling recipes with sesame seeds is another way to enhance the calcium content in some of the vegan meat preparations.
  • To enhance the nutritional quality of the vegan meats, foods can be used in combination too. Edible oils such as canola, coconut, soybean, sunflower oil, etc., are added in some preparations to add fats to vegan meat. Checking these variants in the ingredient list of food labels is a good idea.
  • Always choose products that have less saturated fats in them i.e. 100 gram of the products shouldn’t contain more than 10 g of saturated fats.
  • Always opt for options low in sodium. Compare before you make a purchase.
The Food Safety and Standards Authority of India (FSSAI) recently launched a new logo to help consumers identify plant-based foods.
Plant Based Foods
Global food consumption patterns need to change and opting for vegan meats will be a significant move in conserving our environment and ensuring food and nutrition security. Switching to vegan meat will make the food supply chain more sustainable. The vegan meat market is growing rapidly but still has a small market compared to the actual meat market. Therefore, it is expensive than actual meat. As the demand for vegan meat grows, there will be a significant change in the prices of vegan meat. Current evidence suggests that there are pros and cons in switching to vegan meats but switching to it is an intelligent choice.

 

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World Consumer Rights Day: Do Consumer Courts treat consumers as kings?

World Consumer Rights Day: Do Consumer Courts treat consumers as kings?

World Consumer Rights Day: Do Consumer Courts treat consumers as kings?

Since 1983, March 15th has been celebrated as World Consumer Rights Day. It is the day when the US President, John F Kennedy sent the message to the US Congress in 1962 outlining the four fundamental consumer rights – the right to safety, the right to be informed, the right to choose and the right to be heard. To promote these consumer rights and to resolve consumer disputes in a timely manner, the Indian Parliament adopted the Consumer Protection Act (CPA) in 1986.

Bhamy V. Shenoy

The theme of WCRD for this year is Fair Digital Finance. The vision of Fair Digital Finance is to build a marketplace that is inclusive, safe, data protected, and sustainable for everyone. These are laudable goals. However, for us in India, more pressing problem should be the way our consumer courts are functioning. The most important goal for a common consumer is simple and basic. It is to reinvent the consumer courts to fulfil the fundamental idea of helping the common man get speedy justice without the help of a lawyer.

Redefining Consumer Courts in India

Over the years, consumer courts have become veritable civil courts. They often recommend seeking legal help. Adjournments are given on the fly and that too without imposing penalty as required. Less than 25% of cases are resolved within the mandated period of 90 days. Still, while celebrating WCRDs or National Consumer Days, their presidents talk eloquently about how easy and quick it is to get judgements. 

In fact during the celebration of WCRD last year at Vidyavardhaka Law College, Mysuru District Consumer Redressal Commission (Consumer Court) B Narayanappa stated that a consumer can simply submit the complaint on a white sheet of paper. When he was questioned why the commission cannot give judgment in one sitting without any adjournment, his answer clearly showed how the consumer court has become a civil court. He responded that the process involved getting evidence, framing charges, assessing credibility of evidence, etc. These are all the steps involved in civil and criminal courts when the CPA clearly states they should settle cases without applying a complex process and it should be a summary trial. 

Judges who are used to the elaborate process cannot change overnight unless they are given special training on the basic philosophy of CPA. They are all experienced judges. Still they need to learn about the history of consumer movement, and make them familiar with several consumer related laws. Above all, they should imbibe the basic principle of consumer to be treated as a king while purchasing goods and services. Moreover, at government offices, officials should treat people as their “masters and not as servants”. The colonial mentality prevailing in government offices and consumer courts needs to go.

Unfriendly Conduct of Consumer Courts

A recent example of a complainant seeking help in the Mysuru Consumer Court vividly proves how they are consumer-unfriendly and go against the spirit of the CPA. A consumer had purchased a tour package from a travel agency and the travel agency failed to comply with the contractual terms. For example, the quality of hotels were less than promised with poor quality food (the consumer had to seek medical help), sightseeing sites were cancelled at the last minute, etc. The consumer finally had to curtail the trip and return home. 

When he went to the consumer court to submit the complaint, he was first asked to contact a lawyer. The complainant told the staff that he has been advised by a consumer activist that there is no need of a lawyer. He was then asked to bring five copies of the complaint and two stamped envelopes which can be sent by registered post. The next day, when the complainant went to submit the complaint, he was advised again that he should make use of free legal help so that the complaint is filed properly as per some set format. Once more when the staff was reminded of the public statement by her president that a complaint filed on plain sheet of paper will be acknowledged, the complaint was accepted. 

Scope of Consumer Protection Act 

It is useful to quote a recent judgment to show how India’s Supreme Court has concern and interest in assisting the consumers while our own consumer court upholds “formality” reflecting colonial mentality. Just last month, the SC imposed a fine on states which have failed to fill vacancies in consumer courts and also failed to provide needed infrastructure. While passing judgement, it observed that the “scope of the Consumer Protection Act is to redress the small aspect of daily lives of the consumers”. Unfortunately, such sentiments of SC are not shown by consumer courts. Mysuru’s (it is no different at other places also) court refused to meet the consumer activist who sought a meeting to discuss the consumer unfriendly behaviour of his staff. 

Let me end by giving my own example of seeking redressal against an electrical contractor and Karnataka State Road Transport Corporation (KSRTC) in 1990. In the former case, the contractor had failed to provide the promised services and in the latter, KSRTC had failed to take me to my destination by giving a lame excuse. In both the cases, I filed the case on a plain paper just giving the deficiency in service and did not have to follow any set rules and formalities. Also, there was no adjournment though the respondent was not present in the case of KSRTC. It is rather sad that when Consumer Courts came into existence, getting redressal as implied by SC to help the common man was indeed simple, and today they have become veritable civil courts. Part of the blame has to be accepted by us, the people. 

To enjoy the fruits of democracy we need to be ever vigilant. We need to get involved to put pressure by taking appropriate steps like filing PILs if needed, complaining to the ministry of consumer affairs and National redressal Commission, etc. When all else fails, we should be ready to undertake even Satyagraha. Only when we are mistreated at consumer courts, we get agitated. But we are never ready to join a movement to bring reform. Shall we on this WCRD resolve to fight for our consumer rights?

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