EatSmart Cities Challenge

EatSmart Cities Challenge

EatSmart Cities Challenge

The Food Safety and Standards Authority of India (FSSAI) in association with the Smart Cities Mission under the aegis of Ministry of Housing and Urban Affairs (MoHUA) recently announced the winners of the EatSmart Cities Challenge. The 11 winning cities include Chandigarh, Indore, Jabalpur, Jammu, Panaji, Rajkot, Rourkela, Surat, Sagar, Tumkuru and Ujjain. These cities have now entered into the scale up stage of the challenge wherein the projects undertaken at the pilot stage will be scaled up in a sustainable manner.

                                                                                                  Shri Arun Singhal, CEO, FSSAI

 Launched in March 2021, the EatSmart Cities Challenge aims to motivate ‘Smart Cities’ to develop and execute a plan that supports a healthy, safe and sustainable food environment through adoption of various Eat Right India initiatives. The cities were required to implement an action under each of five action areas – Licensing and Registration of Food Businesses and Surveillance Drives; Benchmarking and Certification; Changing settings in schools and campuses; Creating a Sustainable Food Environment; Behaviour Change Campaigns, over a five-month implementation phase. A total of 108 cities had registered in the challenge out of which 20 cities were shortlisted for evaluation by an external jury panel comprising of national and international experts. Upon evaluation, 11 cities were selected as winners for the next phase of scale up.

In the pilot stage of the Challenge, significant improvements were made in the overall food ecosystem across the cities. Some of the key highlights include:

  • At least 10% increase in licensing and registration of food businesses across cities.
  • Banning use of plastics and replacing with nature-based alternatives such as ‘patravali’ or leaf-based cutlery/ utensils.
  • Use of technology-based solutions for food safety initiatives.
  • Campaigns featuring cartoon/comic characters and video games to encourage young people to make healthy food choices.
  • Incorporating food policy into the city urban development plan.
  • Healthier food campaigns highlighting the nutrition value of traditional food versus fast/ultra-processed food.
  • Supporting citizen volunteers to distribute surplus food from businesses to vulnerable communities.
  • Progressing the trans-fat free @75 campaign.
  • Training citizens in key nutrition messages to cascade across community settings.
  • Involving the medical community in various campaigns to raise awareness of nutrition, food and health among citizens.
  • Focusing on household food safety as well as business food safety and targeting small/micro businesses.
  • Establishing school nutrition action groups, involving parents, to support a transition to nutritionally diverse menus.
  • Citizen engagement during food festivals and food safety/health guidance for festivals attracting millions of people.

According to the CEO, FSSAI, Shri Arun Singhal, “The EatSmart Cities Challenge will have a positive impact on the lives of urban population by motivating them to eat right. This Challenge will support a large-scale effort to transform our Country’s food ecosystem to one that is safer, healthier and climate friendly. The world is seeking inspiration and innovation from the 11 chosen cities which are the front-runners of this challenge. I appreciate efforts displayed by all the participating cities and hopeful that this will be a game changer in creating massive social and behavioural change towards right eating practices in the years to come.”

In the scale up stage, cities will adopt an aggressive approach through food systems approach in implementation of various Eat Right India programs at a larger scale. They will also work towards making their interventions sustainable and to scale it up across wider network. To support the cities, FSSAI along with Food Foundation, UK will organize a series of activities and deliberation sessions to provide technical assistance and showcase their efforts at international forums. This will be a 3-month incubator programme where the winning cities will learn and develop strategy and policies to refine their food vision and integrate them with the overall smart cities structure. Food Foundation will also work with the cities and help them prepare to showcase their efforts at various international forums including the Food Cities 2022.

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Stay Healthy This Summer!

Stay Healthy This Summer!

Stay Healthy This Summer!

Summers are here, and accordingly we must make some dietary changes in this season to adapt to the heat. Summer calls for a diet which helps us to cool down our body temperatures. As temperature rise, we tend to sweat more in summers therefore keeping ourselves hydrated is very important. Also, it is important to watch the intake of the foods that ought to produce heat. Read this article to know more about keeping yourself healthy in this summer season.

                                                                                                                                Richa Pande

 Some Tips to keep you Fresh and Healthy

  • Going light

Take light and frequent meals instead of heavy meals rich in fats and carbohydrates as they tend to increase temperature of your body.

  • Think fruits & veggies

Try to include more fresh fruits and vegetables in your diet. Eat tomatoes, cucumber, watermelon, berries, and avocado. You can have them as salads or juices.

  • Stay hydrated!

Keep drinking fluids. Drink at least 2-3 litres of water in a day. If you don’t like drinking plain water, then try infused water. It adds a flavour to plain water. Some common infused water choices can be-

  • Cucumber and lemon infused water
  • Water infused with mint and lemon
  • Kiwi and strawberry infused water
  • Strawberry, lemon and mint infused water
  • Orange and lemon infused water
  • Lemon, mint, ginger and cucumber infused water

Take plenty of juices, soups, and shakes. Hydration is not just about taking fluids but also maintaining the electrolyte balance in the body. It’s advisable to have electral to maintain the electrolytes and fluid balance. If you are indulging in a sport or any physical activity like trekking, be mindful about the timings i.e., choose early morning or evenings and keep yourself properly hydrated.

Signs of Dehydration

• Dry, itchy skin

• Experiencing headache, dizziness, fatigue

• Muscle cramps, not urinating frequently

  • Mind your cool treats

We are likely to eat more ice creams in summer as it makes us feel cool, but always choose ice-creams that are natural. Ensure that they contain no preservatives and pick the one with less amounts of sugar. Also, mind the portion sizes.

  • Avoid Alcohol/caffeine/sugary drinks

These drinks tend to dehydrate the tissues.

  • Avoid street food

 Food-borne illness episodes tend to increase during summers. Street vendors might not have proper sources to maintain the temperature of food, which may increase the risk of food borne illnesses.

  • Storing food, the right way

During summers, the risk of food getting spoiled increases as compared to other seasons. Store leftovers in refrigerator if there are any. Try to consume more of freshly cooked food. Cook in small quantity and avoid eating stale or leftover food as it increases the chances of food poisoning. Raw foods and cooked foods must be separated when stored in the refrigerator. Store raw meat and fish in the freezer, keep raw fruits and vegetables in the basket below, and raw milk usually goes into the chiller.

  • Probiotics can be your saviour

Taking probiotics such as curd can help you improve your immune system, protect against infection, and improve your digestion and absorption of food and nutrients, including water.

  • Avoid foods that produces heat

 Onion, garlic, black pepper, ginger, some root vegetables, and spicy foods are best avoided in the summer.

Some Other Health Tips for the Summer

Avoid getting out during daytime. Prefer going out during morning or evening time. Ultraviolet rays are harmful for your skin. So, take necessary precautions to avoid sunburns. Always wear sunscreen. Heat strokes are very common in summers. Wear light colour clothes and light fabrics such as cotton. Avoid dark colour clothes (as they absorbs heat) or heavy fabrics such as silk as they tend to increase the body temperatures. Cover your body with clothes and try not to expose it much to sun as it’s not good for your skin. Always cover your eyes with sunglasses as ultra-violet rays are not good for your eyes as well.

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Frost-Free Refrigerators: A Smart Choice!

Frost-Free Refrigerators: A Smart Choice!

Frost-Free Refrigerators: A Smart Choice!

The refrigerator (or fridge) is a necessary household appliance today. It also keeps our food safe for consumption by keeping bacterial growth at bay for a longer period. Of course, it also keeps our favourite beverages cool and ready to be consumed anytime. It preserves the nutrients in our food. These are all things we can agree on. However, when it comes to buying a refrigerator, we all have to think on which brand/model/capacity is more suitable. Apart from personal tastes, the choice will largely depend on the storage capacity we need, our eating habits, space in the house and most importantly our budget. The very large number of models in the market may make the whole process more complicated than expected. Just the brand name may not be sufficient to base a buying decision on. Here, we bring to you some consolidated basic research on frost-free refrigerators, focusing on aspects such as gross volume, storage volume, electricity consumption and star rating – factors on the basis of which you can make a choice among the many brands/models. The first decision is necessarily choosing between a direct-cool refrigerator and a frost-free one. The former is typically much less expensive than the latter. A direct cool model produces the necessary chill through natural convection. Frost-free refrigerators, as the name implies, do not require any kind of manual defrosting. Also, the life expectancy of the current models of frost-free refrigerator is greater than that of the current direct-cool models in the market. There are inverter-type refrigerators that allow for varied speed and runs in longer cycles at low speed. These utilise electricity energy more efficiently. If upfront cost for buying is not a concern for you, then do look at refrigerators with inverter technology. The extra money you pay upfront will be recovered in the form of electricity savings. A convertible refrigerator gives you the extra space when the refrigerator runs out of storage space. Its freezer transforms into a fridge and back into a freezer as per your need.
When planning to buy a refrigerator, don’t rely on advertisements, thinking the most advertised brand is the best. You might miss some opportunities by not checking other brands. List out your needs and features important to you; considering your budget, choose the one best suited to you.
Family Size Capacity
Bachelors or couple Less than 200 litres
Small family 200 to 300 litres
Family of four 250 to 350 litres
Larger family 300 litres or more

Pointers to Know Before Buying a Refrigerator

  • What size and which type of brand and model do you want?
  • What does the star rating actually mean?
  • Does the refrigerator keep your food at a fixed temperature?
  • Why does the refrigerator have so many different compartments?
  • What do I need to know about the new features available?
 
  • Size/Capacity:It depends on the need, costing and space. A family of four can easily do with a 250–300 litres refrigerator.

Colour and Finish

Stainless-steel fridges bring that sleek, professional look to your kitchen but can be prone to showing fingerprints and other marks.  White fridges are easier to keep clean than their stainless-steel counterparts. Fridges in bright colours are increasingly popular. A black fridge is a modern alternative to a plain white appliance but without the fingerprint-showing tendencies of stainless steel, but they can be a little imposing and may make your kitchen itself seem darker.
  • Top- or bottom-mounted freezer:If price, range, efficiency and value are your biggest concerns, then a top-mounted fridge is for you. The disadvantage is you have to bend down to access the food compartment, which is the most used. Bottom-mounted fridges are all about convenience—and save you from back pain. Plenty of space and extra features make side-by-side fridges great for large families.
  • Star rating (energy consumption):Your fridge contributes to your energy bill, so choosing an efficient one will save you money. While larger fridges will use more energy overall than smaller ones, the energy star ratings help you compare relative energy efficiency. Choose the fridge with more stars when choosing between two similar-sized models because it will cost you less to run. In India, it is now mandatory to fix star rating label on refrigerators. Star rating denotes how energy-efficient your appliance is.
  • Compressor: It is the basic mechanism (heart), besides the freezer and condenser, by which the refrigerator works. A normal compressor runs at a constant speed throughout. On the other hand, an inverter compressor can run at varying speeds. It starts at a low speed and boosts up when there is a loss in cooling. This is in contrast with normal compressors that take off at a high speed, consuming more electricity and producing a lot of noise.
  • Cooling capabilities:It refers to the amount of time a refrigerator takes to decrease temperature to lower (minus) side. Faster cooling/freezing is desirable.
  • Noise:Whether refrigerator noise is an issue or not depends on your kitchen layout and its proximity to living and sleeping areas. Refrigerators can make a variety of strange noises due to compressor start up, automatic defrosting, electrical fans, and even from materials expanding and contracting as they change temperature. This is normal, but may be more noticeable in models that are quieter during normal running. Refrigerators typically operate at around 35 decibels during normal running.
  • Guarantee/warrantee:It is important to enquire about the guarantee/warrantee. Most refrigerators come with a one-year warrantee. The compressor warrantee may vary from 5 years to 10 years. The details are given in the warrantee card.

Keeping Food Cold and Safe?

Keeping food cold and safe for long periods is the whole point of a fridge, but not all are equal in this regard. Above 40 degrees F of food compartment is considered an unsafe zone, which means that food is susceptible to spoiling or growing harmful bacteria – therefore set the thermostat accordingly.  
  • How to set up your fridge’s temperature control settings:
    • Check if your fridge is set to the recommended settings from the manual.
    • Use a thermometer to measure internal temperature (summer and winter).
    • Adjust your settings until you have 3 degrees C (fridge) and -18 C (freezer).
    • Maintain good airflow inside the fridge to avoid hot and cold spots.
    • As a rule, keep an at least 5 cm clearance from wall/sides.
Comparison at a Glance: Frost-Free Refrigerators, 235300 litres Capacity, Double Door For our survey, we shortlisted regular-selling brands of frost-free refrigerators of 235–300 litres capacity, double door. We conducted the survey during April, 2022.
Sl No. Brand Model

Total Storage Volume

(Litres)

Freezer + Fresh Food

Volume

(Litres)

Electricity Consumption (unit / year) Convertible  Type BEE Star Rating Price, Rs. Warrantee, Years
1 Haier HEF-25TDS 258 68+190 182 kwh Yes 3 24690 1+10
2 Samsung RT28A3453S8/HL 253 69+184   No 3 24450 1+10
3 LG GL-I292RPZX 260 75+185 198 No 3    
4 Whirlpool IF INV CNV 278 3S 265 75+184 190 Yes 3 27240 1+10
5 Samsung RT30T3443S9/HL 275 69+206 199   3 27490 1+10
6 Whirlpool INTELLIFRESH INV CNV 305 3S 292 74+210 194 Yes 3 32490 1+10
7 Samsung RT30T3743S9/HL 275 255 199 Yes 3 28890 1+10
8 Samsung RT28A3032GS/HL 253 53+181 243 No 2 23990 1+10
9

Whirlpool

 

FP 313D Protton Roy 300 73+223 500 No nil 32490 1+10
10 LG GL-I292RPZL 260 75+177 194 No 3 25290 1+10
11 Haier HEF-25TDS 258 68+190 182 yes 3 24690 1+10
12 Godrej RF EON 236B 25 HI SC DR 236 64+170 243 No 2 19985 1+10
13 LG I292RPZX 260 75+185 194 No 3 25290 1+10
14 Haier DAZZLE STEEL, HEB-25TDS 256 231 180 Yes 3 26190 1+10
15 Samsung RT28T3743S8/HL 253 69+184 193 yes 3 26290 1+10
16 LG GL-D241ASCY 235 35+200 143   4 21990  
17 Godrej RF EON 244C 35 RCIF ST RH 244 62+182 197 yes 3 22290 1+10
18 Whirlpool NEOFRESH GD PRM 305 2S 292 75+210 259 No 2 28990 1+10
19 Godrej RF EON 255B 25 HI RY DR 255 64+190 243 No 2 21990 1+10
20 Whirlpool 260 IMPRO PLUS ROY 4S INV ALPHA STEEL 245 47+198 140 No 4 22990 1+10
21 Toshiba

GR-A28INU (UK)

 

252 78+178 247 No 2 25590 1+10
22 Bosch CTC27S03EI 263 62+201   yes 3 27990 1+10
Note: Price may vary from retailer to retailer. Before buying please check latest price on amazon.in or flipkart.com.

These Are Important Too

  • Door: Make sure you can open the fridge doors easily and comfortably.
  • Temperature controls: Look for two separate temperature controls. A single control sets both the freezer and the fresh food compartment, so you can’t adjust one without affecting the other. Some electronic fridges have better independent controls.
  • Shelves: Shelves ought to be easy to remove and replace for cleaning or adjustment. Does the range of shelf positions suit your needs?
  • Rollers and adjustable feet: Rollers are useful for easy moving (such as when cleaning behind the fridge).Four rollers are better than two, provided they have brakes or adjustable feet to secure the fridge and stop it from escaping.
  • Dairy compartment: A slightly warmer area of the fridge, it is convenient for keeping butter and hard cheeses slightly soft.
  • Chiller (meat compartment): This compartment stores meat, fish and poultry (fresh or cooked) at a safe temperature, keeping it fresher for longer. Chiller temperature should be close to zero and ideally it should have a separate temperature control.
  • Child-proofing: Keep kids safe and choose a child-friendly fridge.
  • Door alarms: This feature is very useful because if the door does not shut all the way, then the door will either beep or chime. This helps prevent food and energy waste.

Tips for Using a Refrigerator

  • Avoid opening the fridge frequently – you will save power.
  • Clean off the condenser coils at least once a year.
  • Protect your fridge from high heat sources.
  • Reduce your frost accumulation if it’s a direct-cool refrigerator.
  • Let your food cool before putting it in.
  • Cover everything (food) stored.
  • Check the door seal for air leakage.
  • Clean the drain hole and drip pan.
  • Adjust level for easier closing of door.
  • Wipe all surface areas with a combination of dishwashing soap and warm water. Use a microfiber cloth or a good-quality sponge.
  • For stubborn stains, mix a small amount of baking soda with a little water to produce a thick paste. Apply the paste to the stain and leave for an hour before wiping with a damp sponge or cloth. Disinfectants should never be used inside refrigerators.
E-commerce complaints tops list in national consumer helpline

E-commerce complaints tops list in national consumer helpline

E-commerce complaints tops list in national consumer helpline

Out of the almost 60,000 odd complaints that reach the central government’s national consumer helpline (NCH) every month, about 36% is for e-commerce. In 2020, the national helpline received 6, 54,192 grievances of which 28.5% was e-commerce related issues. Banking, telecom, electronics products were the other major areas from which maximum complaints were generated.

Nidhi Khare, additional secretary, Department of Consumer Affairs, says, “The NCH data is becoming a major source of information for the Central Consumer Protection Authority (CCPA) to act upon. We are building intelligence into the complaints that we receive on the national consumer helpline where people are raising all kinds of issues. We then see if there is any pattern where people from different parts of the country are making similar complaints about one product or one policy, and if there is ground for class action, we initiate investigations.” Khare is also the chief commissioner of CCPA.

The CCPA was established under the provisions of the Consumer Protection Act, 2019. It came into force from July 20, 2020. The main aim of the CCPA is to uphold, protect and enforce the rights of consumers as a class. It also has the authority to conduct investigations into the violation of consumer rights. Other duties include institution of complaints, prosecution, recall of unsafe goods and services, order discontinuation of unfair trade practices. It also takes action against misleading advertisements and impose penalties on manufacturers, endorsers and publishers of misleading advertisements.

Recently in March, CCPA had asked GlaxoSmithKline (GSK) Consumer Healthcare Ltd to withdraw the advertisements of Sensodyne products that claimed to be “recommended by dentists worldwide” and “world’s No.1 sensitivity toothpaste”. In yet another example of CCPA’s vigilance, it has imposed a penalty of Rs 10 lakh on eyewear manufacturer Sure Vision India for a misleading advertisement and directed it to discontinue the commercial. Sure Vision claimed its products improved eyesight naturally and eliminated eye strain. The CCPA initiated action after it received a complaint against the firm, and directed the Director General (Investigation) to investigate the claims made by the company in the advertisement. So, we know that consumers complaints are taken very seriously and they are working tirelessly to lessen those too.

I hope you have loved reading about this topic, which concerns all of us as consumers. In the meantime, keep reading the articles we have brought you this month. We have FSSAI CEO’S article on EatSmart Cities Challenge, a discussion on mutual funds investing, selecting the best diabetic care food and many more. Do share your thoughts at info@consumer-voice.org.

Until then, happy reading!

Pallabi Boruah

Editor

 

 

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Telecom Disputes back to Consumer Commissions: SC

Telecom Disputes back to Consumer Commissions: SC

Telecom Disputes back to Consumer Commissions: SC

This judgment is not the result of incorporating the word telecom in the Consumer Protection Act 2019. It is in fact a revisit by the apex court three judges bench on the merit of the case as it stands under the earlier Consumer Protection Act 1986. The apex court reversed the order, finding it erroneous in view of the applicability of the then prevailing law.

                                                                                      Dr Prem Lata, Legal Head VOICE

It was a historic day when the Hon’ble Apex Court after long thirteen years declared on 16th Feb 2022 in Civil Appeal No 923, Vodafone Idea Cellular Ltd. Versus Ajay Kumar Agarwal that Consumer Protection Act is a specific and not a general act. The bench comprising Justices DY Chandrachud, Surya Kant and Vikram Nath further observed that the existence of an arbitral clause under the Indian Telegraph Act, 1885, will not oust the jurisdiction of the consumer forum. The above order was in appeal arising out of judgment dated 26 May 2016 of the National Consumer Disputes Redressal Commission.

Facts of the Case

A dispute between a consumer and Vodafone Idea Cellular Ltd started on 25 May 2014, at Ahmedabad District consumer forum with allegation of deficiency in services. The telecom company raised an objection to the maintainability of the complaint by placing reliance on a Supreme Court judgment in General Manager, Telecom v. M Krishnan and Another. This objection was dismissed at District Forum, State Commission and also National Commission, holding that a private service provider is not a ‘telegraph authority’ for the purposes of Section 7B of the Indian Telegraph Act 1885. The matter came to Supreme Court referring to Section 7B, of the act which provides disputes concerning a telegraph line, appliance or apparatus, between the telegraph authority and the person, for whose benefit the line has to be determined by arbitration.

Background of the Dispute

In 1992, a case came before the National Commission for adjudication to decide on the issue as to whether existence of a remedy by way of arbitration in the Indian Telegraph Act preclude an aggrieved consumer to seek remedy under the Consumer Protection Act. While deciding this matter between the Telecom Dist. Manager, Patna and Bihar State Warehousing Corporation, the national commission held that consumer can seek remedy under the Consumer Protection Act.

Yet again, on another occasion in the case of District Manager, Telephones, Patna V Dr Tarun Barthvar, the question before the commission was as to whether the consumer forum had the jurisdiction to decide a dispute involving meter reading or excess billing which are covered under section 7B of the Indian Telegraph Act 1885. The commission gave a positive response to it. Further, in a case of Mahanagar Telephone Nigam Ltd V Ghevar Chand Seasmal Sonigara, 1992, the question was more specific as to whether it was not mandatory for the complainant to invoke the arbitration clause under the Telegraph Act. The National Commission held that it was not.

 A similar issue was raised in case of Union of India V Dr B S Sidhu 1992, in a case of Govt of India, Secretary, department of Telecom V Satya Narayan Lal, and also in case of Union of India through Rajkot Telephone V Dhanji Bai, National Commission. In all the above cases, it was held that consumer court has the jurisdiction to deal all such cases inspite of arbitration clause in the telegraph act. In yet another case of Divisional Engg. Telecom Moradabad V Virender Kumar, the National Commission confirmed the jurisdiction of consumer forum.

Supreme Court also held in a number of cases while deciding the various issues under Consumer Protection Act, that since the inception of the act that section three of the consumer protection act gives additional remedy to the consumer apart from the other provisions available to him. Till the latest judgement pronounced by the Honorable  Supreme Court on 1.9.2009, the Consumer forum had been dealing with all telecom matters filed by consumers.

The Supreme Court, in civil appeal no 7687 of 2004 in the case of GM Telecom V M Krishanan, barred the jurisdiction of consumer forum and held that such disputes will be decided by arbitrator under section 7B of the Indian Telegraph Act. The arbitrator shall be appointed by the Central Govt either specifically for determination of referred dispute or generally for the determination of disputes under this section. The apex court has further remarked that it is a well settled law that overrides the general law. In that context, a two judge bench of this Court said, “In our opinion when there is a special remedy provided in Section 7B of the Telegraph Act regarding disputes in respect of telephone bills, then the remedy under the Consumer Protection Act is by implication barred”.

After this judgment, questions arose as to whether this bar applied to private players also. These private companies came into the field of telecommunication through the notification allotting license to these companies. Ministry of Communication, Department of telecommunications, licensing group, and basic service cell issued notification on 24th may 1999. Through this notification, exercising the provisions of sec 19B of part 111 of the Indian telegraph act 1885, the Central Govt conferred the power upon the duly authorized licensee /private basic telephone services operators to provide services to any persons, public corporations, and autonomous bodies, State Govt or Central Govt. It is said at clause 1(b) that these licensee(s) are to always comply with the provisions of the act or any other law for the time being in force meaning thereby that these private licensee are to adhere with section 7B of the Indian Telegraph Act. The question was would the central govt. make arrangement of arbitrators for all private players also when consumers are left with no remedy but the arbitration provision which is final for them. Not only that, it is quite possible that no arbitrator was appointed on the request of aggrieved consumers. Even the provisions under the Arbitration and Conciliation Act 1996 for appointment of arbitrator through civil court is a full fledge case in itself, not easily reachable to consumers.

Subsequently, a letter from the Department of Telecommunication dated 24 January 2014 was issued and stated that the judgment in M Krishnan on Section 7B of the Act of 1885 would not be applicable to a private service provider since it is not a ‘Telegraph Authority”.

Further, with the SC remark that special act prevails over general law, huge number of cases related to banks, railways, societies and other specific acts started pouring into consumer forums which issues were already settled by Supreme Court through various orders that consumer protection act is an additional remedy to consumers under section 3 of act 1986.

Ministry of Consumer Affairs then issued notification and circulated among all Consumer forums and commissions to accept telecom cases for adjudicating but consumer courts could not accept cases because article 141 bound them to follow apex court precedence .Due to this reason, parliament had to incorporate telecom word in Consumer Protection Act 2019.

Supreme Court finally held on 16 Feb 2022 in Civil Appeal No 923 of 2017, Vodafone Idea Cellular Ltd. Versus Ajay Kumar Agarwal that

  • Consumer Protection Act is a specific law.
  • Services of telecom nature are services under consumer protection act as an additional remedy to the consumers, not limited to specific words in the act.
  • Arbitration clause does not bar consumers to file their telecom cases before consumer commissions.

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