Say Goodbye to Service Charges now!

Say Goodbye to Service Charges now!

Say Goodbye to Service Charges now!

Are you worried about your restaurant bills when you plan to treat your friends for your birthday? Does high service charges stop you from going to restaurants for your family get-togethers? If that is the reason, then the recent rule of the Delhi High Court will give you some relief. The Delhi High Court ruled that service charges on food bills are voluntary and dismissed petitions challenging the CCPA’s (Central Consumer Protection Authority) guidelines prohibiting mandatory imposition by hotels and restaurants.

It is not only unlawful but ‘misleads the consumer’, says Delhi High Court. Consumers can pay a voluntary tip and the service charge should not be imposed upon. In a landmark ruling, Justice Pratibha M Singh observed that collecting a mandatory service charge is a violation of consumer rights and should not be compulsory. 

While dismissing the plea by two restaurant associations, National Restaurant Association of India (NRAI) and Federation of Hotel and Restaurant Associations challenging the Central Consumer Protection Authority’s (CCPA) July 2022, The Delhi High Court said that service charge is nothing but a voluntary tip.

Building a Just and Sustainable Future: The Role of Consumers, Businesses, and Policymakers

Building a Just and Sustainable Future: The Role of Consumers, Businesses, and Policymakers

Building a Just and Sustainable Future: The Role of Consumers, Businesses, and Policymakers

By Ashim Sanyal CEO, Consumer VOICE

On World Consumer Rights Day 2025, we need to acknowledge the increased difficulties consumers experience in embracing sustainable lifestyles. High costs and greenwashing, restricted access and insufficient awareness are the obstacles that deny sustainability as a universal reality. Most importantly, the cradle to grave approach remains a distant dream for producers and consumers.

Most brands deploy false eco-friendly statements / labels / advertisements, creating a challenge for consumers to make a choice of true sustainable products. The prohibitive price for organic and environmentally friendly options mostly renders them unaffordable to middle and low-income earners. Furthermore, limited awareness and literacy make consumers susceptible to misleading advertising and uninformed consumption.

Creating Solutions for a Fairer Future

  • Tougher Policies & Regulations – Implementing more stringent greenwashing regulations and encouraging honest eco-labeling will give consumers the power to make the right decisions. India’s Greenwashing Regulation can be replicated.
  • Accessible & Affordable Sustainable Choices – Companies need to ramp up production of environmentally friendly goods to reduce prices, while governments can encourage sustainable innovations.
  • Collective Action for Sustainability – Consumers, businesses, and policymakers need to join hands to make sustainability not a privilege but a right for everyone. Consumer Voice embraces this policy and practice. A just transition can happen only when we act together. The time is here!
    Simple Tips for Living a Sustainable Lifestyle

    Simple Tips for Living a Sustainable Lifestyle

    Simple Tips for Living a Sustainable Lifestyle

    World Consumer Rights Day 2025, observed on March 15, focuses on A Just Transition to Sustainable Lifestyles, emphasizing the need for conscious consumption and environmental responsibility. Sustainability isn’t just a trend—it’s a conscious choice to protect our planet for future generations. Small, everyday changes can make a significant impact.

    Here are some down-to-earth suggestions to embrace a greener way of life:

    Reduce, Reuse, Recycle – Create less trash by reusing products, recycling materials, and picking sustainable options like cloth bags and glass containers.

    Go for Energy-Saving Options – Use LED bulbs, unplug gadgets when you’re not using them, and buy energy-efficient appliances to lower your electricity use.

    Save Water – Easy habits like fixing drips, turning off the tap while you brush your teeth, and using water-saving fixtures can save loads of water each day.

    Choose sustainable transportation  – Walk, bike, share rides, or hop on public transport instead of always using your car to reduce carbon emissions.

    Support Ethical Brands– Pick products that are green, fair-trade, and from nearby. This helps the planet and makes sure workers get fair pay.

    Mindful eating  – Don’t throw food away, get fruits and veggies in season, and try more plant-based meals to cut down on your impact on the environment.

    Eco Friendly Fashion – Buy clothes that last, support brands that make recycled clothes, support slow fashion and find new uses for old clothes instead of throwing them out.

    Grow Your Own Greens – Whether in a garden or small balcony pots, growing your own herbs and vegetables reduces dependency on store-bought produce.  

    By making informed choices in our daily lives, we contribute to a more sustainable and just future.

    By Rinki Sharma

    World Consumer Rights Day 2025

    World Consumer Rights Day 2025

    World Consumer Rights Day 2025

    Every year 15th March is celebrated as World Consumer Rights Day. The goal of this day is to increase public awareness of the demands and rights of consumers worldwide. The theme for 2025 is A just transition to sustainable lifestyles’ which is the need of the hour. We are living at a time when pollution, loss of biodiversity and climate change and health crisis is looming large. This is just the right time for a wake-up call for all and increase awareness and engage with consumers globally to adopt and promote sustainable practices.

    What is Sustainable Lifestyle?

    Sustainable lifestyle is one of the most desired and popular lifestyle choices. It includes understanding lifestyle choices and how it impacts the nature and environment around us. However, it requires collective effort to minimize environmental degradation and carbon footprint while supporting equitable socio-economic development and better quality of life. Our everyday choices, our work and lives are intrinsically dependent upon the natural environment on what we eat, how we manage our waste, how we commute, how we use our appliances etc. Environmental degradation and climate change is already affecting our lives in ways more than one. The sustainable and healthy choices we make today will help our future generations.

    How you can make sustainable lifestyle choices

    Mind what you eat

    Choose locally produced foods and opt for plant based diets and reduce the threat of loss of biodiversity. This will help reduce carbon footprint and habitat destruction. Shifting to locally produced, vegetable friendly diet will also improve one’s health. You should also take care to prevent food waste with smart, and planned shopping and making sure to consume what you purchase. 

    Travel

    Almost 95 percent of world’s transport is fossil fuel powered and the transport sector contributes to 23 percent of global energy-related carbon dioxide emissions. Road transport, relying on petrol and diesel for 95 percent of its energy needs, is India’s largest oil consumer, constituting 44 percent of total consumption in 2021. Reaching carbon neutrality before 2070 requires the deep decarbonization of this sector. Use public transport and include shared transport like car pools for office and school, use cycles, and best walk wherever you can. This not only will help reduce pollution but also improve your lifestyle as walking and cycling are very important exercises for leading a healthy lifestyle. The air pollution levels in India are among the highest in the world, posing a heavy threat to the country’s health and economy. All of India’s 1.4 billion people are exposed to unhealthy levels of ambient PM 2.5 – the most harmful pollutant – emanating from multiple sources.

    Conserve energy

    Reduce use of electricity at home that lowers not only carbon emission but also money. Switch off lights, fans and appliances when not in use. Use of LED bulbs will reduce consumption of electricity. Many states in India are adopting solar power to meet energy needs. Solar power leads the way with 92.12 GW, playing a crucial role in India’s efforts to harness its abundant sunlight. Wind power follows closely with 47.72 GW, driven by the vast potential of the coastal and inland wind corridors across the country. 

    Reduce, Reuse, Recycle

    Avoid use of single use plastics and many stores in several cities in India have a drop off location for plastic bags. Reuse soda cans, glass jars, old clothes, paper products and recyclabale plastic bags to reduce waste. Upcycle products and use your locality’s upcycling program to do so.

    Enhancing Road Safety in Uttar Pradesh: The Urgent Need for Speed Management Guidelines

    Enhancing Road Safety in Uttar Pradesh: The Urgent Need for Speed Management Guidelines

    Enhancing Road Safety in Uttar Pradesh: The Urgent Need for Speed Management Guidelines

    Uttar Pradesh Faces a Critical Road Safety Crisis with 16,607 Speeding-Related Incidents and 9,297 Fatalities in 2022, Highlighting the Need for Immediate Action

    Uttar Pradesh is facing a critical road safety crisis, with road accidents and fatalities on the rise. According to the Ministry of Road Transport and Highways (MoRTH) 2022 report, road accidents in the state increased from 41,746 in 2018 to 42,568 in 2022, while fatalities rose from 22,256 to 22,595. A significant contributor to this alarming trend is speeding, which is responsible for a large portion of these fatalities. In 2022, Uttar Pradesh registered 16,607 speeding incidents, resulting in 9,297 fatalities.

    In the context of National Road Safety Month, observed in January, now is a critical time to focus on addressing road safety issues, particularly those related to speeding. This month serves as an important reminder to emphasize speed management as a preventive measure to reduce road fatalities.

    The Science Behind Speeding’s Deadly Impact

    Research consistently shows that speeding is a significant risk factor for road accidents. For every 1 km/h increase in speed, the likelihood of a crash with injury rises by 3%, and the chances of a fatal crash increase by 4-5%. According to a WHO study, a car occupant involved in a crash at 80 km/h is 20 times more likely to die than at 30 km/h. As Professor Bhargab Maitra from IIT Kharagpur highlights, when a car’s speed increases from 30 km/h to 80 km/h, the likelihood of death in a crash rises 20-fold, underscoring the critical need for effective speed management to prevent fatalities.

    The Role of Speed Management

    Speed management is a proven, immediate solution to reduce fatalities, particularly in areas with high accident rates. Setting and enforcing scientifically-backed speed limits can drastically lower accident risks. The role of speed management in reducing fatalities cannot be overstated. By setting and enforcing scientifically-backed speed limits, the risk of accidents can be significantly lowered, ultimately saving lives.

    State-Specific Constraints and Challenges

    Uttar Pradesh faces numerous challenges that complicate road safety efforts. These include physical constraints such as high population density, along with a mix of non-motorized and motorized traffic. Industrial, commercial, and residential traffic all compete for space on narrow roads during peak hours, leaving two-wheeler riders and pedestrians especially vulnerable. The state also struggles with poor lane discipline, slow-moving vehicles, and unauthorized motor vehicles. Addressing these challenges requires a comprehensive approach that combines speed management, infrastructure improvements, and public awareness campaigns.

    A Comprehensive Approach for Safer Roads

    The Safe System Approach, which emphasizes shared responsibility and proactive safety measures, is essential for improving road safety. This approach includes principles such as:

    • Death and serious injuries are unacceptable.
    • Safety measures should minimize harm despite human error.
    • Systems should account for human vulnerability.
    • Road safety responsibility is shared across all sectors.
    • Proactive safety measures are key.

    Implementing speed management policies, conducting safe speed audits, and setting appropriate speed limits are crucial steps toward ensuring safer roads in Uttar Pradesh.

    Support for Speed Management Guidelines

    Consumer VOICE, a leading consumer organization, has been a strong proponent of speed management frameworks. Ashim Sanyal, CEO of Consumer VOICE, states, “Adopting speed management frameworks, such as those proposed by IIT Kharagpur, is essential for reducing road fatalities. By setting scientifically-based speed limits, we can significantly decrease accidents and make our roads safer for all.”

    Abhishek Srivastava, Chairperson of Consumers Guild, Lucknow, echoes this sentiment: “Speed management is not just about enforcing limits; it’s about saving lives. With the increasing number of accidents caused by speeding, it’s time to take decisive steps to implement these guidelines across the state.”

    Case Study: West Bengal’s Speed Management Initiative

    The West Bengal government has introduced a scientifically-backed speed management policy to reduce road accidents and fatalities. The new speed limits, notified in January 2025, range from 10 to 50 km/h depending on road conditions, with specific restrictions for school and market zones. Urban and non-urban roads passing through areas with significant motor vehicle and pedestrian interaction are capped at 30 km/h, reducing the fatality risk to within 10%. In school zones, the limit is set at 25 km/h, while urban areas have a maximum of 50 km/h.

    The policy, developed with technical guidance from IIT Kharagpur, focuses on defining safe speed limits under varying scenarios and ensuring effective enforcement. For buses, the limit is 20 km/h, which may be reduced to 10 km/h in high-risk pockets. By adopting global best practices tailored to local conditions, the state aims to significantly reduce road fatalities.

    This initiative highlights the importance of technical collaboration and strategic enforcement, setting a benchmark for other states to enhance road safety through evidence-based speed management.

    Prof. Bhargab Maitra from IIT Kharagpur stated, “West Bengal’s scientifically determined speed limits are a key step in reducing road fatalities. In collaboration with IIT Kharagpur, the state has implemented data-driven interventions to improve road safety, particularly in school and market zones. This initiative sets an example for other states to follow, with a strong commitment to reducing fatalities and prioritizing public safety.”

    The rising number of road accidents and fatalities in Uttar Pradesh demands immediate action. Speed management is one of the most effective, scientifically-backed strategies to reduce fatalities. By implementing a Speed Management Policy, conducting safe speed audits, and enforcing appropriate speed limits, Uttar Pradesh can make significant strides in reducing road deaths and injuries. With support from experts, advocacy groups, and the government, the state can create safer roads for all its citizens.

    As National Road Safety Month underscores the need for action, now is the time to prioritize speed management and take decisive steps to protect lives on the roads.

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