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Food Safety

Food Safety

AFF Projects

The Anne Fransen Fund (AFF) of Consumers International was founded in 1988 following the death of Anne Fransen, the first director of Consumers International member organisation, Consumentenbond in 1981. The main aim of the fund is to promote and support the growth of consumer organizations in developing countries. 

Over the years, Consumer VOICE has empowered various consumer groups including the marginalised and the vulnerable on digital issues, so that they may effectively explore the opportunities provided by digitally empowered knowledge economy, on protecting and and sensitising the children on the harmful effects of trans fat and promoting sustainable healthy foods for consumers

Digital Literacy | Transfat Free Children | Right to choose Healthy Foods

FOPL Project

Front-of-Pack Labelling (FOPL) refers to the nutrition labeling systems present on the front side of the food packages. FOPLs are based on nutrient profiling models.

These profiling These profiling models either consider the overall nutrition quality of the product or/the nutrients of concern associated with non-communicable diseases like diabetes, hypertension, heart diseases, etc. FOPLs often focus on presenting the nutrition information thoroughly and comprehensively.

Nearly 5.8 million people or 1 in 4 Indians are at a risk of dying from an NCD before they reach the age of 70.

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Loose Edible Oil Testing

Despite the ban on selling of loose edible oil by the Government of India, it is still available in large quantities in various states including Delhi NCR particularly in rural and slum areas. Based on various media report on adulteration in edible oil, Consumer VOICE had taken up the study on testing of loose oils available in various states of our county.

The lab test results would be reviewed thoroughly by experts and detail report will be published in Consumer voice magazine and alerted the consumers regarding the adulteration through other electronic media. The test findings will also be forwarded to Government regulators for necessary action on the matter.

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Salt Fortification

Iodine is one of the key micronutrients, essential for mental and physical development of human beings. Though, required in a very minute quantity (150–250 microgram per day), deficiency of iodine results in wide array of preventable disorders collectively known as iodine deficiency disorders (IDD). To make it more affordable, it is added to the salt.

However, consumers do not have any specific tool which would help them differentiate iodized salt from non-iodized salt. Iodine content in salt is not an important indicator for the consumers to decide on the preferred edible salt brand or type of salt. 

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Workshop on Waste Management | Green Action Week

Workshop on Waste Management | Green Action Week

Workshop on Waste Management | Green Action Week

As part of the ongoing Green Action Week activities, Consumer VOICE organised a workshop in Lajpat Nagar, Delhi on 4th October 2024, focusing on empowering consumers to adopt sustainable and circular economy practices. The workshop covered vital topics such as greenwashing, the right to repair, and responsible waste disposal, all aimed at encouraging informed consumer choices that benefit the environment.

Participants engaged in meaningful discussions on how everyday actions—like reducing single-use plastics, opting for repairs over replacements, and properly disposing of waste, including e-waste—can significantly reduce environmental impact. Ashim Sanyal, CEO of Consumer VOICE, highlighted significant advancements in eco-labelling, the right to repair, and efforts to combat greenwashing in India. These initiatives are designed to empower consumers and promote sustainable consumption practices nationwide. These conversations centered on building a stronger sharing community where resources are used efficiently, and waste is minimized, and sustainability becomes a way of life.

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In addition to these discussions, an art corner was set up to showcase creative visions from various organizations worldwide. These pieces of art, representing diverse perspectives on sustainability, were explained in detail to the participants. The artwork served as a powerful reminder of the collective global effort needed to achieve a cleaner, greener future. The workshop successfully inspired consumers to embrace circular practices such as reuse, recycling, and repair, all of which play a critical role in reducing waste and promoting sustainable living.

Workshop on Promoting Circular Economy Practices within communities

Workshop on Promoting Circular Economy Practices within communities

Workshop on Promoting Circular Economy Practices within communities

As part of Green Action Week 2024, Consumer VOICE organized an impactful workshop on 28th September in Jahangirpuri, Delhi, aimed at promoting circular economy practices for a sustainable future. The event brought together women and children, empowering them to actively engage in building a stronger sharing community through hands-on learning and practical solutions.

The workshop focused on demonstrating simple yet effective ways to reduce waste and promote sustainability. Participants were shown how to repurpose everyday items like plastic bottles into eco-friendly planters and turn old clothes into reusable bags. The importance of responsible waste disposal was emphasized, with guidance on how to dispose of plastic, food, and e-waste through certified recycling canters, reducing the harmful environmental impact of improper waste management.

One of the key highlights was the use of natural resources, such as medicinal plants, to promote sustainable living practices. By encouraging participants to think creatively about reusing materials and adopting greener habits, the workshop provided practical solutions for everyday challenges.

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In addition to the hands-on activities, Consumer VOICE set up an art corner that showcased inspiring artwork contributed by Green Action Week grantees from around the world. These creative pieces reflected the artists’ visions for a sustainable future and served as a powerful reminder of the collective effort required to protect the environment. The participants eagerly engaged with the artwork, discussing the underlying messages and the importance of working together to make a meaningful impact.

The enthusiastic participation of over 40 women and children was truly inspiring, demonstrating their commitment to taking small, yet significant steps toward a greener, more sustainable future. Through collaborative learning and creative expression, the workshop not only raised awareness but also empowered participants to become active contributors to a circular economy.

E-commerce & Consumer Awareness

E-commerce & Consumer Awareness

Online Fantasy Sport

In the last few years, Indian sports fans have experienced their favourite sports in a fundamentally new and engaging way. Online Fantasy Sports have enhanced the sports viewing experience for fans-providing a pseudo participation experience, in turn fueling stellar growth for the industry in India which, as per a KPMG report, now boasts over 90 million active users and nearly INR 2,470 crores in annual revenue. These developments highlight the tremendous potential this “sunshine sector” holds.

However, Online Fantasy Sports, much like most new-age and disruptive industries, has been met with some apprehension by some consumers and policy makers and concern due to certain myths around Online Fantasy Sports. 

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Impact of Quality of Internet Services on Internet Users

In the era being described as “Digital India”, it is important to increase the internet penetration but it is also important to improve the quality of internet services to be able to realize the goal of “Digital India”. Having taken the first step of getting connected, quality of services cannot be ignored and is the necessary second step that needs to be taken.

VOICE initiated a study on ‘Assessment of Impact of Quality of Internet Services on Internet Users’, in September 2016, supported by Ford Foundation, which was based on a sample of 52,000 across 19 states of India. 

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RBI DEA fund

VOICE Society is one of the few organizations chosen by RBI, India under the RBI Depositor Education and Awareness (DEA) Fund, to educate Indian consumers on the potential security threats of online banking and other possible protection issues which consumer faces on daily basis while using various banking products and services.

The workshops will continue for a period of 1 year between 2017 and 18, targeting both urban and rural consumers and women & semi-literate individuals as well.

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Internet Safety Campaign

Today, India is gradually moving to the digital era where most of the transactions are online whether it is e commerce, e-banking or e-ticketing and in all this process Internet plays a very vital role. And to make the most of the web, it’s important to keep yourself safe and secure. To ensure online safety, VOICE took an initiative to organise training National Training of Trainer’s Workshop.

The main objective of this Training of Trainer (ToT) workshop was to provide training and information on online Safety tools available and to share knowledge on various online security aspects to recognized social sector organizations who could take the initiative to further promote Internet Safety in their respective states in the year 2016.

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Covid 19 and Pre-owned car market

The mushrooming of the pre-owned car industry over the past few years has resulted in the growth of various players who act as intermediaries in the transaction between buyer and seller, including online marketplaces.

However, it is important to note that there are no regulatory provisions for these intermediaries although they are at the center of transactions for pre-owned cars and trade the car multiple times before it is eventually registered in the name of the ultimate owner.

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Development of Consumer Jurisprudence in India

Development of Consumer Jurisprudence in India

(Supreme Court sets Law) 

The judgments which contributed to develop Consumer Jurisprudence. Consumer jurisprudence is the study of legal principles, judicial decisions, and precepts that protect and regulate the interests of consumers.

1

Bombay High court struck down Rue 6(1) of Rule 2020 of Consumer Protection Act 2019

(Legal issue: Appointment of Presidents & Members in Consumer Commissions )

Dominance of executives over Judicial Person, chairman 

Writ 3680 of 2023; Challenge to Rule 6(1) of the Rules of 2020:

Case Law : 

Dr.Mahendra Bhaskar Limaye & others 

Versus.

  1. Union of India, Through its Secretary, Ministry of Consumer Affairs, Food and Public Distribution, Department of Consumer Affairs, Krushi Bhavan, New Delhi. 
  2. State of Maharashtra, Through its Secretary, Food and Civil Supplies and Consumer Affairs, Department/Ministry, Mantralaya, Mumbai-32. 

Writ Petition No. 3680/2023

 High Court of Bombay, Nagpur Bench

(Decided on 20 Oct 2023 )

According to the said provision, the President and the Members of the State Commission and the District Commission can be appointed by the State Government on the recommendation of the Selection Committee. 

The constitution of the Selection Committee consisting of

  • Two members from the Executive as the Secretary in-charge of the Consumer Affairs and a nominee of the Chief Secretary of the State, the doctrine of separation of powers is violated. 
  • In the light of the law laid down in these decisions, it is the contention of the petitioners that Rule 6(1) of the Rules of 2020 compromises the aspect of primacy to the judiciary in the Selection.

Hence HC HELD –

  • Rule 6(1) invalid and the notifications dated 10.04.2023 and 13.06.2023 would not survive. They are accordingly quashed.in the light of earlier decided case by the SC in the matter of Rojer Mathew Versus South Indian Bank Limited & Others [(2020) 6

2

Pecuniary Jurisdiction of Commissions on The Basis of Paid Actual Cost  

Case Law; M/S. Pyaridevi Chabiraj Steels Pvt. Ltd.  V/S National Insurance Company Ltd. & ors Case No. 833 Of 2020 

Decided on: 28 Aug 2020

Law Point -Pecuniary Jurisdiction of National Commission in the light of new provisions in the Act 2019 

Bench -Hon’ble Mr. Justice R.K. Agrawal, President Hon’ble Dr. S.M. Kantikar, Member

Earlier Status: Consideration for Jurisdiction: actual loss, compensation and cost of litigation 

Commission Held: The consideration paid should be the criteria 

While enacting the Act of 2019 the Parliament, was conscious of this fact and to ensure that Consumer should approach the appropriate Consumer Disputes Redressal Commission whether it is District, State or National only the value of the consideration paid should be taken into consideration while determining the pecuniary jurisdiction and not value of the goods or services and compensation, and that is why a specific provision has been made.

3

CCPA has jurisdiction to initiate proceeding Suo moto against enterprise 

Case title:

 Cloudtail India Private Limited. Versus Central Consumer Protection Authority CCPA Appeal No. 4 Of 2022, Decided on 23 Aug 2023) 

 (Against the Order dated 04/11/2022 in Complaint No. J-25/72/2021 of the CCPA DELHI) 

CCPA while rejecting the plea that their product was international standard tested, directs Cloudtail India Private Limited to recall 1033 pressure cookers, sold by the company in the country which were not BIS marked , refunding its price to the consumers, within 45 days and imposed a penalty of Rs.100000/-, for selling the pressure cooker, in violation of Quality Control Order, 2020.

This is the first order of its kind by CCPA after CP Act 2019 enforced  which has been challenged before the apex consumer commission questioning the jurisdiction of CCPA.Since this is the new entity established under the Act 2019 ,this order holds significant importance. 

4

Home Buyer A Financial Creditor

The Supreme Court in the case of Pioneer Urban Land and Infrastructure Limited & Anr v. Union of India & Ors. (Writ Petition (Civil) No. 43 of 2019) (Decided on  9 Aug 2019) has held that the homebuyers from now onwards shall be considered as Financial Creditors under the Insolvency and Bankruptcy Code.

NCLAT  in the case of Nikhil Mehta and Sons (HUF) v. AMR Infrastructure Ltd. held that

“The amount raised by developer from allottees under assured return scheme had the effect of “commercial effect of a borrowing”. Further, the amount so raised by developer was shown as “commitment charges” under the head “Financial Cost” in the annual return, which made it clear for the NCLAT to consider such allottees as “Financial Creditor” within the meaning of Section 5(7) of I&B Code.”

SC Held;

RERA is to be read harmoniously with the Code, as amended by the Amendment Act and in case of a conflict I&B Code will prevail over RERA. Further, the remedies that are given to allottees of flats/apartments are concurrent remedies, and therefore, allottees of flats/apartments are in position to avail remedies given under the Consumer Protection Act, RERA as well as I&B Code. Further, Section 5(8)(f) as it originally appeared in the Code is a residuary provision, which always incorporated within it allottees of flats/apartments. The explanation together with the deeming fiction was added by the Amendment Act to only clarify the position of law.

5

Law on forfeiture of Earnest Money: Real Estate

Legal Issue: How much deduction is reasonable and justifiable if the home buyer cancels the booking amount

Case Law; Goutam Roy V/S Avalon Projects

CC No 1941 of 2018, Decided on 24.01.2023 (NC)

A landmark judgement National Commission (NCDRC)

National commission ordered for forfeiture of 10% of the total sale cost of the property.

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