Workshop organized by Consumer Voice on the “Evolving Behavior of Indian Consumers on Mobile”

Workshop organized by Consumer Voice on the “Evolving Behavior of Indian Consumers on Mobile”

E-commerce and mobile technologies are welcome and sky is the limit for their growth, provided they take along consumers, instead of trying to benefit from consumer ignorance” stated Shri Hem Pande, Secretary, Department of Consumer Affairs, Govt of India during his valedictory address in the workshop organized by Consumer Voice, at India Habitat Center, New Delhi today to release of white papers based on the results of a study on the advent of mobile and its impact on consumer behaviour in India. He further announced that the Consumer Protection Amendment Bill is under active consideration of government to address new challenges and consumer concerns and hope to get is passed soon.

Giving the background of the study Mr. Ashim Sanyal, COO of Consumer Voice said, “The increasing popularity of the mobile internet in India makes it important to investigate how the move to mobile is likely to affect Indian consumers and businesses. Mobiles have become the easiest and most cost effective medium to reach out to largest number of Indian consumers by advertisers, government agencies, political, commercial and social organizations.”

In the workshop, Consumer Voice shared the results of their study in the form of two papers:
“Study of Mobile Internet Use in India” and “Search Options available to Indian users”. Some of the findings presented by Hemant Upadhaya (Advisor VOICE) of the study reveal:

  • App use in India has outpaced global growth; Indians use a relatively high proportion of apps compared to other countries, with analysts finding that average mobile usage grew by more than 131% between 2014 and 2015.
  • There is an increased growth of vertical apps. Consumers now search for products and services across
    different apps and there is no one dominant search option.
  • Emergence of hyperlocal apps that are enabling a fast and convenient experience for users
  •  Social media sites have emerged as the largest use case and the entry point for users
  •  Mobile advertising is growing but more importantly the innovations in this space are enabling quick decision making for customers.

The presentation was followed by a panel discussion and a Q/A session. The panel consisting of Mr. Arvind Kumar-Advisor TRAI, Mr.Saurabh Khurana-Tata Teleservices, Mr. Himanshu Periwal from IXIGO; Mr. Ashish Pandey from Yes Bank and Mr.Anmol Sahni ,IMRB International.

Mr. Arvind Kumar Advisor TRAI said that TRAI’s main mandate is to protect consumers and there is need of regulation over and above the market competition to ensure better services to the consumers. He told that TRAI is aware of the growth of apps and will take necessary steps for consumer protection, if required.

The other panelists also opined that mobile and specialized apps have become a tool to better understand and cater to the need of consumers but for the growth of the sector lies in consumers’ confidence, trust, quality of services and convenience. The workshop was attended by more than 50 participants from Telecom Industry, E-commerce, App developer fraternity, Telecom Operators, Market Research Agencies and Academicians.

For more information please contact: (Please find more details on workshop in the attached abstract)
Mr. Hemant Upadhyay (Advisor IT)
M:91+9811101961;Email; huconsumervoice@gmail.com
Consumer VOICEE-34 East of Kailash,New Delhi -110065
Ph: 011-47331023
www.consumer-voice.org

Digital Safety for Consumers

Digital Safety for Consumers

Today, we are moving to the digital era, government of India now actively pushing for Cashless payment and in all this process Internet plays a very vital role. Internet is used by layman including professionals, students, working or business class, even illiterate / semi-literate Indians – Internet Safety is paramount.

This year February 7 is observing as “Safer Internet Day” with joint initiative by Department of Consumer Affairs and Google with the theme of Digital Safety for Consumers. Here are some steps one could take to ensure safe Internet usage.

  1. Never give your credit card to someone else. Keep credit card information like CVV number and pin confidential, Be Smart, Stay Safe!
  2. It is highly recommended that you change the default pin of your new credit or debit card and set a new pin from the ATM. Never share your pin or card details with anybody. Be Smart, Stay Safe!
  3. Don’t tell fall emails and advertisement that tempt you to believe that you have won a lottery or a prize. Never respond to such emails or advertisements with your personal or financial information. Be Smart, Stay Safe!
VOICE organised National Training of Trainer’s Workshop for the Internet Safety

VOICE organised National Training of Trainer’s Workshop for the Internet Safety

VOICE organised National Training of Trainer’s Workshop for the Internet Safety

VOICE organised National Training of Trainer’s Workshop for the Internet Safety with trainers from Google to provide training and information on online Safety tools available and to share knowledge on various online security aspects to 21 recognized social sector organizations representing almost all Indian States as a curtain raiser to promote Internet Safety in their respective states in the year 2016.

7th February, 2016(Day 1)

In the era of e commerce, e bookings and e transactions, there is a growing need for greater awareness on how to make the Internet safe for users given that businesses, parents, children and governments use it to make their lives more comfortable, convenient, meaningful and informed.

8th February, 2016(Day 2)

We recognize the need for information on various aspects of online consumer safety. Because of all pervasive usage of Internet, there is also a need for securing the Internet so that it can be used with confidence and trust.

9th February, 2016(Day 3)

VOICE is organizing a National Training of Trainer’s Workshop for the Internet Safety with Google to provide training and information on online Safety tools available and to share knowledge on various online security aspects to recognized social sector organizations who can take initiative to further promote Internet Safety in their respective states in the year 2016.

14th March, 2016

In order to empower consumers on Internet Safety, Google has started an initiative of Internet Safety Campaign across India in partnership with Consumer VOICE. The first of the series of State workshops was successfully organised at National Law School of India University on 14th March at the International Training Centre, National Law School of India University, Bengaluru.

The Workshop was inaugurated by Dr. Kalpana Gopalan, Principal Secretary, Ministry of Food, Civil Supplies, Consumer Affairs & Legal Metrology, Government of Karnataka, Prof. Dr. Venkata R. Rao, Vice-Chancellor, National Law School of India University. Shri. Hemanth Upadhyay, Advisor, IT and Telecom, Consumer Voice, Shri. Piyush Poddar, Public Policy and Government Relations, Google and Prof. Dr. Ashok R. Patil, Chair Professor, Chair on Consumer Law and Practice, NLSIU were also present and expressed their views. A security café was conducted by. Pratima Narayan, Research Associate, NLSIU & Piyush poddar, Public Policy and Government Relations, Google where best practices on internet safety was highlighted.

The workshop was attended by representatives of consumer voluntary organisations, advocates, students from management, law and information technology backgrounds and faculties of educational institutions.

15th March 2016

In order to empower consumers on Internet Safety, Google has started an initiative of Internet Safety Campaign across India in partnership with Consumer VOICE. In this series of State workshops another Successful workshop was organized by Citizen Consumer and Civic Action Group (CAG) & FEDCOT at Hotel Mass, Puducherry, on 15 March 2016.

Ms.Saroja,Director Consumer Projects,CAG,Mr.Selvaraj ,Secretary ,FEDCOT ,Mr.Dass,FEDCOT,Mr.Hemant Updhyay,Advisor IT & Telecom Consumer VOICE,Mr.Prabhu Raj,Director –Technology ,CAG were present and expressed their views. Mr.Prabu Raja ,Director –Technology ,CAG conducted a security café in the workshop where best practices on Internet were explained. Mr.Prabu also explained in Tamil which was well received by the attentive audience.

The Workshop focused on using strong passwords for mobile devices and internet email based devices, tracking of devices, enabling two step verification, recovery options, updating of device and software update. Second part of the workshop focused on identifying and avoiding online scams with examples such as win an Iphone, international swiss lottery and bank1 were given. The importance of https and inputting of the proper website was made. Malware alerts were also taken into consideration. Emphasis of the workshop was given on the dangers of entering wrong or morphed websites which seek to steal user data and information. Steps behind having a safe and secure shopping experience listed. The discussion revolved around different aspects of internet safety and hoax mails and message were made.

Following this, there was an active interactive session. Feedback was received and all participants were advised to spread the message as internet safety is of paramount importance in the present world.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, faculty members and Consumers were present at the workshop.

16th March 2016

In order to empower consumers on Internet Safety, Google has started an initiative of Internet Safety Campaign across India in partnership with Consumer VOICE. In this series of State workshops another Successful workshop was organized by Citizen Consumer and Civic Action Group (CAG) & FEDCOT at Hotel Raj Palace Sundar, Chennai on 16-3-2016.

Ms. Indrani from Consumers International Malaysia, Ms. Vijayathilagam from the Consumer Protection Department, Government of Tamil Nadu were main Dignitaries of the workshop.Ms.Saroja ,Director Consumer Projects,CAG,Mr.Selvaraj ,Secretary ,FEDCOT ,Mr.Hemant Updhyay,Advisor IT & Telecom Consumer VOICE,Mr.Prabhu Raj,Director –Technology ,CAG were also present and expressed their views.

Mr.Prabu Raja ,Director –Technology ,CAG conducted a security café in the workshop where best practices on Internet were explained. Mr.Prabu also explained in Tamil which was well received by the attentive audience. Following this, there was an active interactive session. Feedback was received and all participants were advised to spread the message as internet safety is of paramount importance in the present world.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, faculty members and Consumers.

17th March 2016

This training workshop was organized to train the trainers on tools, precautions and discipline to be observed while using internet-how to protect one’s data and identity by using various tolls provided by Google – the most popular browser and email provider.

Senior faculty from Amrita University, Cochin, Consumer Organisations, Legal fraternity and students were the audience actively participating in the deliberations.

29th March 2016

Today internet is being used across the globe by one and all and hence there is a growing need for Greater awareness regarding safety aspects and online safety tools and security measures for net users. In order to empower consumers on Internet Safety, Google has started an initiative of Internet Safety Campaign across India in partnership with Consumer VOICE. In this series of State workshops another Successful workshop was organized by Consumer Education and Research Centre on 29th March 2016 at Hotel Inder Residency, Ahmedabad.

The welcome address was delivered by Mr. Uday Mawani, CEO, CERC. Chief Guest for the event, Dr.M.N. Patel, Vice Chancellor, Gujarat University gave his talk and addressed the issues of net safety and the youth. This was followed by a brief subject introduction by Mr. Hemant Upadhay from Consumer Voice. A talk on “Internet Crimes” – how to spot them, and common online scams that happen – was delivered by Mr. Rahul Patel, ACP – Cyber Cells, Ahmedabad Police.

The technical session “Staying Safe Online” was covered by Ms. Anindita Mehta, Dy. General Manager,CERC. Topics covered during this session included (i) How to have strong/better passwords (ii) 2-Step verification and security keys (iii) Protecting your device (iv) Spotting scams online (v) Security and privacy checkup; which covers the five best practices to be safe online. The highly interactive workshop ended with a stimulating round of question/answer session.

30th March 2016

Internet usage has become a part of daily life for an overwhelmingly large number of people around the World. We have about 200 million+ Internet users from different age groups and backgrounds. Availability of different resources to seek information has contributed significantly in consumer’s perspective.

In order to empower consumers on Internet Safety, Google has started an initiative of Internet Safety Campaign across India in partnership with Consumer VOICE. In this series of State workshops another Successful workshop was organized by Consumer Guidance Society of India on 30th March 2016 at , Suryavanshi Kshatriya Sabhagriha ,Mumbai.

Dr. M.S. Kamath of CGSI waxed eloquent on the need to empower the consumer and make him fully aware of his rights and laid strong emphasis on “internet safety” as a critical area for consumer empowerment.

Hemant Upadhyay,Advisor, IT and Telecom , Consumer Voice in his address focused on 5 best practices to prevent data theft in the mobile internet age and era , namely ,

1) Better Password- at least one special character, one capital alphabet, one numerical character
2) 2 step Verification
3) Hardware System
4)Do an online security & privacy check periodically
5) Device Protection

Sachin Dedhia , Cyber Security Expert gave valuable advice on the modus operandi of hackers and noteworthy points on online transaction safety measures. Retention of privacy of user data was also the highlights of his address.

The workshop drew enthusiastic participation from people of all walks of life and a certificate of participation was issued to all individuals. Valuable tips like “Research before downloading” and “accessing sites directly through URLs rather than links” would remain etched in the memory of the participants for long .

13th May 2016

In order to empower Consumers on Internet Safety, Consumer Guild, Lucknow in partnership with Consumer VOICE, Delhi and Google organized Internet Safety Workshop at Hotel Comfort Inn ,Gomti Nagar on 13.05.2016 in the series of state workshops across India.

Honourable District Magistrate Shri Rajshekhar graced the occasion as a chief guest.He appreciated the ,efforts to highlight the importance of Internet safety in this virtual world and emphasized on taking this initiative forward particularly through Educational Institutions .Prof.Manoj Dixit ,Head of Department –Public Administration ,Lucknow University also emphasized on the need of educating consumers on Internet Safety aspects.

Mr.Ashish Kalsi presented on behalf of Google India. On behalf of Consumer Organisations Mr.Abhishek Srivastava from Consumer Guild and Ms. Rinki Sharma from Consumer VOICE conducted Security Café for audience where following best internet safety practices were highlighted :

1. Better passwords: Passwords are the first line of defense against cyber criminals. It is important to have strong and unique passwords and it is a good practice to change passwords frequently.

2.2–Step verification and Security Key With a 2-Step verification, consumers can protect their account with both your password and phone.

2. Protecting your device: Tools such as Android Device Manager helps you locate your device. So, if you have lost a device, you can use Android Device Manager to find its approximate location on a map and when it was last used.

3. Always remember to download apps from trusted sources. Also, keep your screens locked using passwords, patterns, fingerprints, pin or through face recognition.

4. Spot scams online: Beware of the various scams that entice you into sharing your personal sensitive information with unknown sources. Checkout for authentic domain names before you give out your personal information.

5. Safe and secure shopping online: Ensure that the websites from which you make your purchases is reputed. Make sure you have researched sufficiently about the product. It is good to look for secure checkout process while making your payments. In short, be safe – be secure!

The workshop drew enthusiastic participation from people of all walks of life and they asked several question which were answered upto their satisfaction.

19th May 2016

To spread awareness and empower consumers towards the the “Internet Safety” Consumer Awareness Research Centre (Telangana) has organized State Training Internet Safety workshop in collaboration with Consumer Voice and Google on 19th May 2016 at Sreeman Ramanuja Chary A/c Hall, Masabtank in Hyderabad, Telangana.

The main objective of workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Chief Guest at the workshop was Sri Vijay Kumar (IAS), Jt. Secretary- Higher Education, Govt.of Telangana, highlighted the need for safe Internet even for the most inane of activities specially for Government agencies as they are the custodian of immense public data which should be safeguarded not only from mischievous element.

While welcoming the trainers, Sh. M Krishna Reddy, Chairman- Consumer Affairs Committee (Govt. of Telangana) & Managing Trustee – CARC informed that at least 10 districts of Telanagana are represented to take and spread the Internet Safety message far and wide- even to the non-urban masses but from its own employees.

Sri Mahmood Ali, Advocate & Founder –Vimla Mahmood Foundation wanted this message of Internet Safety to be institutionalized by devising a 2 year road map to reach every household of Telangana.

Sri Gouri Shankar, Hon’ble Chairman-Confederation of Telangana Consumer Organization (CATCO), also shared valuable thoughts on the subject.

Sri Ashish Kalsi of Google India reiterated their commitment to Safe Internet by continuous engagement with the users directly as well as through Consumer Organisations.

Sri. Hemant Upadhay from Consumer Voice also expressed his views on the subject matter.

A security café was conducted where following best practices on internet safety were highlighted:

1. Secure your passwords: One should update his/her password on regular basis, using of unique passwords by adding symbols in that.

2. Prevent identity theft: There are some common tricks which can save from online fraud and identity theft i.e do not reply to any suspicious email, avoid sending password via email and do not share it with others.

3. Avoid scams: Beware of strangers bearing gifts online, scrutinize online deals that seem too good to be true.

4. Protection of device: Always lock your screen after using computer, laptop or mobile.

5. Two step verification: By using 2-Step verification, consumers can protect their account with both your password and phone.

Some valuable tips like “Research before downloading” and “accessing sites directly through URLs rather than links” etc were given to the audience in the workshop.

The workshop witnessed the presence of consumers, consumer organizations, students, Civil Society Organizations who actively participated and asked queries related to subject matter.

20th May 2016

In order to empower consumers towards the “Internet Safety” Consumer Awareness Research Centre (Andhara Pradesh) has organized State Training Internet Safety workshop in collaboration with Consumer Voice and Google on 20th May 2016 at JKS A/c Hall, FTAPCCI, RED HILLS, Hyderabad , Andhara Pradesh.

In a welcome address to trainers, Sri. M Krishna Reddy, Chairman- Consumer Affairs Committee (Govt. of Telangana) & Managing Trustee – CARC informed that at least 10 districts of Andhra Pradesh state are represented to take and spread the Internet Safety message far and wide- even to the non-urban masses.

Another speaker at the event Sri Arsumaly Krishnamurthy, Past President-FTAPCCI wanted this message of Internet Safety to be taken even to school children who can be propagators for the family.

The Chief Guest Sri Ramesh Kumar, Chief Election Commissioner and Farmer Principal Secretary of Andhra Pradesh State threw light on the need for safe Internet and availability of Internet and gave details of AP Government’s program of providing affordable internet to every household of the State

Sri Ashish Kalsi of Google India stated that their commitment to Safe Internet by continuous engagement with the users directly as well as through Consumer Organisations.

Sri. Hemant Upadhay from Consumer Voice also shared subject introduction and expressed his views.

A security café was conducted where following best practices on internet safety were highlighted:

1. Better passwords: 2. Prevent identity theft: 3. Avoid scams: Beware of

4. Protection of device 5. Two step verification

Also various tips were given to audience present in the workshop regarding internet safety such as doing research before downloading and direct accessing of sites through URL’s rather than links.

There was an active participation by Consumers, Consumer organization, students, academicians, civil society organizations in the workshop. They raised queries /questions which were handled by the subject experts in the workshop.

In order to empower Consumers on Internet Safety, CARC Trust,(Consumer Awareness Research Center) Hyderabad in partnership with Consumer VOICE, Delhi and Google is organizing Internet Safety Workshop at JKS A/c Hall, FTAPCCI, Red Hills, Hyderabad on 20.05.2016

17th June, 2016 (Bhopal)

In the era of e commerce, e bookings and e transactions, there is a growing need for greater awareness on how to make the Internet safe for users. Because of all pervasive usage of Internet, there is also a need for securing the Internet so that it can be used with confidence and trust. To empower the consumers on Internet safety, National Centre for Human Settlements and Environment, Bhopal has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on June 17,2016 at Motel Shiraz, Board Office Square, Shivaji Nagar, Bhopal, Madhya Pradesh.

The main aim of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Dr.Pradip Nandi, Senior Fellow, and Head of Projects Division, National Centre for Human Settlements and Environment.Ms.Rinki Sharma,Head –Projects,Consumer VOICE gave a brief introduction of the subject matter.

Dr.V.D.Garde,National Award Winner-IT Sector Development, Ex General Manager & Head Computer Centre, BHEL,M.P. graced the occasion as the Chief Guest and expressed his views on internet safety in today’s scenario. He appreciated the effort to educate consumers on the subject matter and emphasized on taking this forward.

Mrs. Nirmala Buch, Chairperson NCHSE, (Retd.IAS) Former Secretary, Rural Development, Govt.of India and Former Chief Secretary Govt.of MP shared her experience on using technology to resolve the issue online. She also emphasized on need of internet safety in today’s fast changing scenario.

Mr.Piyush Poddar, presented on behalf of Google. Mr. Avinash Srivastava from NCHSE and Ms. Rinki Sharma conducted Security Café for audience Topics covered during the session included (i) How to have strong/better passwords (ii) 2-Step verification and security keys (iii) Protecting your device (iv) Spotting scams online (v) Security and privacy checkup; which covers the five best practices to be safe online. Relevant examples were given and information was shared with audience to make them aware about various ongoing practices.

Mr.Piyush Poddar shared useful tips with audience to stay safe online with available tools and resources.

The workshop followed by an active interactive session. All participants were requested to spread the message further for wider impact.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, consumers, academicians.

24th June  2016 (Rajkot, Gujarat)

To empower consumers towards the “Internet Safety” Rajkot Saher Jilla Grahak Suraksha Mandal has organized State Training Internet Safety workshop in collaboration with Consumer Voice and Google India on 24thJune 2016 at Government circuit house, near Sarda Baug, near Phulchhab Chowk, Rajkot, Gujarat.

In the workshop experts highlighted about online Safety tools available and shared knowledge on various online security aspects by providing training and information on the subject through Security Café.

The Chief Guest at the workshop was Sri Jamin Upadhyay, Mayor Rajkot City .He emphasized the need for training everyone on safe Internet practices, more so from various Government departments and school children. Special Guest Mr. M.M.Dharani, Retd Sessions Judge highlighted the issues being faced by judiciary while handling internet related issues and how Judiciary and legal fraternity needs to be trained as well.

Shri Ramaben Mavji, from Rajkot Saher Jilla Grahak Suraksha Mandal presented the welcome address at the event and shared valuable thoughts on the subject. Sri Hemant Upadhay , Consumer Voice, introduced the subject matter to the audience in the workshop. Mr. Shreyas Deshmukh , Google India ,expressed his views on the usage of internet safety features.

A security café was conducted where following best practices on internet safety were highlighted:

1. Use of better password: One should update his/her password on regular basis, using of unique passwords by adding symbols in that.

2. Prevent identity theft: There are some common tricks which can save from online fraud and identity theft i.e do not reply to any suspicious email, avoid sending password via email and do not share it with others.

3. Avoid scams: During online shopping, scrutinize online deals that seem too good to be true.

4. Protection of device: Try to set devices to automatically lock when it goes to sleep.

5. Two step verification: By using 2-Step verification, consumers can protect their account with both your password and phone.

It was a well attended workshop with people from academia, police, software industry, legal fraternity, government officials, students, consumers and consumer activists.

A lively interaction during Question- Answer session had to be extended way beyond 3 pm.

28th June, 2016 (Jammu)

In the series to empower the consumers on Internet safety, University of Jammu has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on June 28,2016 at Seminar Hall, Department of Botany, University of Jammu, Jammu.

The objective of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The welcome address was delivered by Prof.Yashpal from University of Jammu. And the concise introduction on internet safety was delivered by Mr. Hemant Upadhyay from Consumer VOICE, Delhi.

The Valedictory message presented on the occasion by Chief Guest Prof.R.D.Sharma, Vice Chancellor, University of Jammu. Prof.Sharma talked on the relevance of E-shopping and the self discipline.

Special guests Mr.Mubassir Latifi SSP, Crime and Mr. Yasin Kichloo, SSP ,Vigilance, Jammu expressed their views on the Cyber crime. Technology advances and more people rely on the internet to store sensitive information such as banking or credit card information, criminals are going to attempt to steal that information. People should get aware and this type of workshop helps them to secure their information.

Mr. Sparsh Sharma, freelance ethical hacker shared views on cyber crime protection, and said the use of computers to commit fraud, hacking and data theft are increasing day by day. He appreciated the effort to educate consumers on the subject matter.

Prof. Keshav Sharma, Registrar, University of Jammu also highlighted on need of internet safety in today’s scenario

Representative from Google Mr.Piyush, Mr.Hemant Upadhyay from Consumer VOICE and Prof.Yash Pal from University of Jammu conducted Security Café for participants.

The basic features and practices on internet safety shared with the audience during the workshop are:

1. Securing the Passwords: regular basis, using of unique passwords by adding symbols in that.

2. Enabling 2 step verification: By using 2-Step verification, consumers can protect their account with both your password and phone

3. Avoiding scams: Beware of strangers bearing gifts online. Scrutinize online deals that seem too good to be true.

4. Privacy Tools: Try to set devices to automatically lock when it goes to sleep.

5. Use of Secure Networks: If you are connected through a public WiFi network. Avoid doing important activities such as banking or shopping over public networks.

Some other security information such as safe downloading from internet was also shared with the attendees.

The workshop was followed by the question-answer sessions.

The workshop was attended by academicians, representatives from Civil Society Organizations, Consumer Organizations, and College Students.

19th July 2016

Place: Mohali

State Partner: Citizen Awareness Group

To empower the consumers on Internet Safety, Citizen Awareness Group has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on July 19, 2016 at Gian Jyoti Institute of Management and Technology at Mohali (Phase 2)

The main aim of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Dr.Aneet Bedi, President Chandigarh Management Association.Ms.Bedi expressed her views regarding Internet safety in today’s fast changing scenario .  Ms.Rinki Sharma,Head –Projects,Consumer VOICE gave a brief introduction of the subject matter.

Mr. Surinder Verma  from Citizen Awareness Group and Ms. Rinki Sharma conducted Security Café for audience   Topics covered during the session included (i) How to have strong/better passwords (ii) 2-Step verification and security keys (iii) Protecting your device (iv) Spotting scams online (v) Security and  privacy checkup; which covers the five best practices to be safe online. Relevant examples were given and information was shared with audience to make them aware about various ongoing practices.

Mr.J.S Bedi Chairman,Gian Jyoti Group of Institutions Graced the Occasion as a Chief Guest. He also shared his concern over increasing number of frauds and scams online.

The workshop followed by an active interactive session and request was made to all participants to spread the message further.
The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, consumers, academicians and members of Chandigarh Management Association.

20th July 2016

Place –Chandigarh State Partner: Citizen Awareness Group

To Empower consumers towards  the “Internet Safety” Citizen Awareness Group has organized State Training Internet Safety workshop in collaboration with Consumer Voice and Google on 20.7.2016 at IT Department ,University Institute of Engineering and Technology (UIET),Panjab University ,Chandigarh.

This training workshop was organized to spread awareness ,to impart information on various tools, precautions and discipline to be observed while using internet-how to protect one’s data and identity by using various tools provided by Google – the most popular browser and email provider.

The Welcome address was delivered by Dr.Rakesh Tuli, ,Senior Research Advisor,TEQIP,UIET,Panjab University graced the occasion as Chief Guest.Dr.Tuli expressed his views on various aspects of Internet Safety. Ms.Nidhi, Assistant Professor, IT Department delivered the welcome address. Ms.Rinki Sharma,Head –Projects, Consumer VOICE gave a brief introduction of the subject matter.

Mr. Surinder Verma from Citizen Awareness Group and Ms. Rinki Sharma conducted Security Café for audience . The Workshop focused on using strong passwords for mobile devices and internet email based devices, tracking of devices, enabling two step verification, recovery options, updating of device and software update. Second part of the workshop focused on identifying and avoiding online scams with examples such as win an Iphone, international swiss lottery and bank1 were given. Topics covered during the session included (i) How to have strong/better passwords (ii) 2-Step verification and security keys (iii) Protecting your device (iv) Spotting scams online (v) Security and privacy checkup; which covers the five best practices to be safe online. Relevant examples were given and information was shared with audience to make them aware about various ongoing practices.

Ms. Inderdeep kaur Aulakh, coordinator, department of IT, UIET was also present and appreciated initiative by Google and Consumer VOICE to spread awareness on various aspects of Internet Safety through state partner Citizen Awareness Group.

The workshop followed by an active interactive session. All participants were requested to spread the message further for wider impact.

The workshop was attended by College Students, Consumers, academicians and representatives from Civil Society Organizations, Consumer Organizations.

21st July 2016 (Panchkula)

To empower the consumers on Internet Safety, Citizen Awareness Group (CAG) has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on July 21, 2016 at Hotel Pallavi, Sector-5, Panchkula

The main aim of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Lily Bawa, President, Panchkula Management Association (PMA) highlighting public engagement between PMA, CAG and VOICE to help remove fears in their mind while using Internet.

Mr. Hemant Upadhyay, Advisor Consumer VOICE then introduced the subject “Safe Internet Usage” and walked through various self-disciplinary steps one could take to ensure safe Internet usage. Main steps discussed were A strong password, safe browsing, checking on security set-up, safe internet shopping etc.

The audience (about 60) included students and faculty from Government College and ITI, members of Panchkula Management Association, Consumer Organisations from Panchkula namely Indian Citizens Forum, Citizen Welfare Association, Haryana Consumer Federation etc., professionals, lawyers and Panchkula citizens. Col. (Retd.) (Dr.) PK Vasudeva, Punjab Ratna-a prominent educator and opinion maker was the chief guest.

The basic features and practices on internet safety shared with the audience during the workshop are:

1. Securing the Passwords: regular basis, using of unique passwords by adding symbols in that.

2. Enabling 2 step verification: By using 2-Step verification, consumers can protect their account with both your password and phone.

3. Avoiding scams: Beware of strangers bearing gifts online. Scrutinize online deals that seem too good to be true.

4. Privacy Tools: Try to set devices to automatically lock when it goes to sleep.

5. Use of Secure Networks: If you are connected through a public WiFi network. Avoid doing important activities such as banking or shopping over public networks.

The audience actively participated in the Q/A session with specific questions on identity protection, password creation and device tracking. All participants were enthusiastic to the suggestion of becoming Society resource to spread the message further.

The session concluded with vote of thanks by Mr. IPS Anand-Secy General PMA followed by Lunch.

 

22nd July 2016 (Shimla)

To empower the consumers on Internet Safety, HPUSP organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on July 22, 2016 at Bachat Bhawan, DC Office Complex, Shimla, HP

The main aim of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Mr. Shivdutt Bharadwaj, Chairman, Himachal Pradesh Upbhokta Sanrankshan Parishad (HPUSP) highlighting public engagement between HPUSP and VOICE to help remove fears in their mind while using Internet.

Mr. Hemant Upadhyay, Advisor Consumer VOICE then introduced the subject “Safe Internet Usage” and walked through various self-disciplinary steps one could take to ensure safe Internet usage. Main steps discussed were(i) How to have strong/better passwords (ii) 2-Step verification and security keys (iii) Protecting your device (iv) Spotting scams online (v) Security and privacy checkup; which covers the five best practices to be safe online.

The audience included students and faculty from Boys College-Sanjoli, Rajkiya Kanya Maha Vidyalaya and Himachal Pradesh University; consumer activists from Shimla and Solan; professionals, State Government employees, lawyers and citizens of Shimla. Mr. D. K. Ratan, Add. Divisional Commissioner, Shimla presided over the session.

Mr. D. K. Ratan, Chief Guest emphasized the need for self discipline while exploiting all the benefits of using Internet and exhorted the young students to make their family and acquaintances aware of today’s lessons.

The audience actively participated in the Q/A session with specific questions on identity protection, password creation and device tracking with special emphasis by girls on safe Facebook. All participants were enthusiastic to the suggestion of becoming Society resource to spread the message further.

The session concluded with vote of thanks by Mr. Samuals-Vice President HPUSP followed by Lunch.

8th August, 2016 (Ranchi, Jharkhand)

To empower the consumers on Internet Safety, The Janaki Foundation organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on August 08, 2016 at Hotel Amaltash, Ashok Nagar, Ranchi, Jharkhand.

The initiative is to sensitize the people on the needs and demand of internet safety. The main focus of workshop was to give the knowledge of Internet Safety for maximizing the user’s personal safety and security risks to Private information and property associated with using the internet, and the self-protection from computer crime in general.

The welcome address was given by Mr. Subir Kumar from Inter Agency Group at the State Training Workshop. Elaborating on the objectives of the consultation, Mr. Subir Kumar said that these types of program must be organized regularly in Jharkhand to sensitize the youths and spread information pertaining to Internet Safety so as minimize hacking and loss of important data.

Mr. Subir Kumar said that the as the number of internet users continues to grow worldwide, internet safety is a growing concern for both children and adults. Common concerns regarding safety on the internet include: malicious users (spam, phishing, cyber bullying, cyber-staking etc) websites and software malware, computer viruses, etc.

The program was inaugurated by Mr. Mahavir Hansda from Save the Children, Ms. Rekha from World Vision, Mr. Murari from Needs, Mr. Ganesh Reddy from Citizens Foundation, Md. Masoom Ali from Jharkhand State Aids Control Society, Ameya Date from Google and Hemant Upadhyay from Consumer VOICE.

Participants and the audience realized the need and importance of the Internet Safety so as to prevent hacking, following routine behaviours and be safe. 2. Need felt for strict government regulations pertaining to Internet hacking and safety. 3. Proposal meted out to establish forums at the state and city level across Jharkhand to sensitize the parents/youths in schools across Bihar on Internet Safety.

Mr. Hemant Upadhyaya illustrated on the Security Café components of Google illustrating that the sensitive information such as personal information and identity, passwords are often associated with personal property (for example, bank accounts) and privacy and may present security concerns if leaked.

Illustrating further, Mr. Upadhyaya said that People tend to misplace or lose their phones more and more – back of taxis, in their own homes, or stolen. With our Android Device manager, you can find your easily, as well as ensure the data on it is secure at the time.

Mr. Ameya Date from Google explained in detail that how we should recover the password as we forget it.

The five best practices to be safe online were discussed at the event are:- i. Better Password ii.2 step verification security and security keys iii. Protecting your device iv. Spotting Scams online v. Security &Privacy check Up.

Post the Technical Session, an open question and answer session followed. This was moderated by a panel of experts and queries and responses were answered by Mr. Ameya Date from Google, and Mr. Hemant Upadhyay from Consumer Voice, New Delhi.

There was an active participation by Consumers, Consumer organization, students, academicians, civil society organizations in the workshop.

Mr. Murari Choudhary from Needs further informed that this subject is very important – since most of us are spending much of our time on net. The program was concluded by Vote of thanks provided by Mr. Ashish Kumar from The Janaki Foundation with a request to proceed for Lunch.

9th August, 2016 (Patna, Bihar)

In the series to empower the consumers The Janaki Foundation has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on August 09, 2016 at Hotel Buddha Heritage, Patliputra Colony, Patna, Bihar.

Mr. Kamal Kishore from The Janaki Foundation welcomed all the participants and officials for the State Training Workshop. Elaborating on the objectives of the consultation, Mr. Kamal Kishore said that these types of program must be organized regularly in Bihar to sensitize the youths and spread information pertaining to Internet Safety so as minimize hacking and loss of important data.

The State Training Workshop on Internet Safety was facilitated by experts from Consumer Voice and Google – The leading Global internet search engine. The main focus of workshop was to give the knowledge of Internet Safety for maximizing the user’s personal safety and security risks to private information and property associated with using the internet, and the self-protection from computer crime in general.

The program was inaugurated by Md.Ezaz Alam from Maulana Mazrooh Haque University and Mr. Irshadul Haque from Naukarshahi.com.

Mr. Ameya Date from Google and Mr. Hemant Upadhyaya from Consumer VOICE, illustrated on the Security Cafe components of Google illustrating that the sensitive information such as personal information and identity, passwords are often associated with personal property (for example, bank accounts) and privacy and may present security concerns if leaked.

Unauthorized access and usage of private information may result in consequence such as identity thefts are common causes of information security breaches are also discussed.

It was described that more people want to learn how to change their password and are therefore more security aware. As Google has launched 2 step verification processes in 2011; more and more people are interested in getting it for their Gmail account. News headlines on hacking generates spike in interest too.

At the security cafe following best practices on internet safety were highlighted:

1. Use of better password: One should update his/her password on regular basis, using of unique passwords by adding symbols.

2. Prevent identity theft: There are some common tricks which can save from online fraud and identity theft i.e do not reply to any suspicious email, avoid sending password via email and do not share it with others.

3. Avoid scams: During online shopping, scrutinize online deals that seem too good to be true.

4. Protection of device: Try to set devices to automatically lock when it goes to sleep.

5. Two step verification: By using 2-Step verification, consumers can protect their account with both your password and phone.

Post the Technical Session, an open question and answer session followed. This was moderated by a panel of experts and queries and responses were answered by Mr. Ameya Date from Google.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, consumers, academicians.

Mr. Awanindra Tripathy from Janaki Foundation further informed that this subject is very important – since most of us are spending much of our time on net. The program was concluded by Vote of thanks provided by Ms. Shephali of Rudra Development Foundation with a request to proceed for Lunch.

Cuttack (22nd August, 2016)

To empower the consumers on Internet Safety, Federation of Consumer Organisations Odisha (FOCOO) has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on August 22, 2016 at Grand Residency, Badambadi, near Palamandap, Cuttack.

The main aim of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Prashant Panda, General Secretary,FOCOO.

The valedictory message was delivered by chief guest at the workshop Hon’ble Justice Sri Madan Mohan Das. He emphasized on the importance of the internet safety. The quotes need to be
sensitive to internet safety issues because these are both financial as well as social implications.

Mr.Ashish Kalsi, representative from Google and Mr. Hemant Upadhyay, Advisor Consumer VOICE then conducted Security Café for audience. Mr. Upadhyay , walked through various self-disciplinary steps one could take to ensure safe Internet usage. Main steps discussed were A strong password, safe browsing, checking on security set-up, safe internet shopping etc.

The basic features and practices on internet safety shared with the audience during the workshop are:

1. Securing the Passwords: regular basis, using of unique passwords by adding symbols in that.

2. Enabling 2 step verification: By using 2-Step verification, consumers can protect their account with both your password and phone.

3. Avoiding scams: Beware of strangers bearing gifts online. Scrutinize online deals that seem too good to be true.

4. Privacy Tools: Try to set devices to automatically lock when it goes to sleep.

5. Use of Secure Networks: If you are connected through a public WiFi network. Avoid doing important activities such as banking or shopping over public networks.

The audience actively participated in the Q/A session with specific questions on identity protection, password creation and device tracking. All participants were enthusiastic to the suggestion of becoming Society resource to spread the message further.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, consumers, academicians.

Kolkata, West Bengal(23rd August, 2016)

In the series to empower the consumers on Internet safety, Federation of Consumer Association of West Bengal (FCAWB), Kolkata has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on 23rd August,2016 at Institute of Cooperative Management for Agriculture & Rural Development Ultadanga,Kolkata.

The objective of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The welcome address was delivered by Mr.Bipul Nandi, General Secretary, FCAWB and the concise introduction on internet safety was delivered by Mr. Hemant Upadhyay from Consumer VOICE, Delhi.

The chief guest of the event was Janab Anwar Premi ,Vice President FCAWB, he emphasized on the importance of internet safety features. He specially mentioned about the awareness for internet safety among the students.

Special guests expressed their views on the internet safety importance. Technology advances and more people rely on the internet to store sensitive information such as banking or credit card information, criminals are going to attempt to steal that information. People should get aware and this type of workshop helps them to secure their information.

Representative from Google Mr. Ashish Kalsi stated that their commitment to Safe Internet by continuous engagement with the users directly as well as through Consumer Organisations.

Mr.Hemant Upadhyay from Consumer VOICE conducted Security Café for participants.

A security café was conducted where following best practices on internet safety were highlighted:

1. Better passwords: 2. Prevent identity theft: 3. Avoid scams: Beware of

4. Protection of device 5. Two step verification

Also various tips were given to audience present in the workshop regarding internet safety such as doing research before downloading and direct accessing of sites through URL’s rather than links.

Some other security information such as safe downloading from internet was also shared with the attendees.

The workshop was followed by the question-answer sessions.

The workshop was attended by academicians, representatives from Civil Society Organizations, Consumer Organizations, and College Students.

Varanasi (11 November, 2016)

In the era of e commerce, e bookings and e transactions, there is a growing need for greater awareness on how to make the Internet safe for users. To empower the consumers on Internet Safety, Consumer Guild has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on November 11, 2016 at Hotel Pratap Palace, Varanasi.

The main objective of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Mr.Abhishek Srivastava of Consumer Guild highlighting public engagement between Consumer Guild and VOICE to help remove fears in their mind while using Internet.

Mr. Hemant Upadhyay, Advisor Consumer VOICE and Mr. Prateek from Google introduced the subject “Safe Internet Usage” and walked through various self-disciplinary steps one could take to ensure safe Internet usage. Main steps discussed were A strong password, safe browsing, checking on security set-up, safe internet shopping etc.

Mr. Prateek, representative from Google conducted Security Café for audience and shared the tips on the usage of internet. He said there should be different passwords for each website.

Mr.Prasanna Pandey, District information office from NIC, Varanasi graced the occasion and expressed his views on the usage of internet safety.

Mr.Pirateek shared useful tips with audience to stay safe online with available tools and resources. He emphasized on the awareness in the usage of internet safety features.
The basic features and practices on internet safety shared with the audience during the workshop are:

1. Securing the Passwords: regular basis, using of unique passwords by adding symbols in that.

2. Enabling 2 step verification: By using 2-Step verification, consumers can protect their account with both your password and phone.

3. Avoiding scams: Beware of strangers bearing gifts online. Scrutinize online deals that seem too good to be true.

4. Privacy Tools: Try to set devices to automatically lock when it goes to sleep.

5. Use of Secure Networks: If you are connected through a public WiFi network. Avoid doing important activities such as banking or shopping over public networks.

The audience actively participated in the Q/A session with specific questions on identity protection, password creation and device tracking which were well answered by subject experts.
The workshop followed by an active interactive session. All participants were requested to spread the message further for wider impact.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, consumers, academicians

 

Internet safety workshop on November 17, 2016 at hotel Ambarish, Guwahati, Assam

In the series to empower the consumers on Internet safety, Consumers’ Legal Protection Forum Guwahati, in association with Consumer VOICE, Delhi and Google has organised internet safety workshop on November 17, 2016 at hotel Ambarish, Guwahati, Assam.

The objective of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The event was started with the lightening of the lamp and welcome address was delivered by Advocate Ajoy Hazarika Secretary Consumers’ Legal Protection Forum. Mr. Hazarika said “ in the era of e-commerce, e-bookings and e-transactions there is a growing need for greater awareness on how to make the internet safe for users”.

The Valedictory message presented on the occasion by Chief Guest Hon’ble Justice(Retd.) Anima Hazarika, she appeals the internet users to staying safe and secure online. Further she said “several crimes can be committed on the internet as users are increasing every day. The safety of children and adults using internet is became a subject of matter she added.

Representative from Google Ms.Shruti Hari and Mr.Hemant Upadhyay from Consumer VOICE conducted Security Café for participants.

Ms. Shruti Hari, Associate Product Quality Operations of GOOGLE introducing the subject matter said that “not ignoring online warnings, installing software from trusted sources, looking before downloading, think anything before share, knowing about own E-mail settings are the main features for the regular internet users to became safe from any unwanted situations.

In the workshop Mr. Hemant Upadhaya, Advisor-IT & Telecom Consumer Voice delivering his speech on Security Café on Internet told that “Hackers, creating duplicate side are some of the main thread for internet users. In our society female internet user should be more careful. Password never shared with anyone.

The basic features and practices on internet safety shared with the audience during the workshop are:

Securing the Passwords: regular basis, using of unique passwords by adding symbols in that.
Enabling 2 step verification: By using 2-Step verification, consumers can protect their account with both your password and phone
Avoiding scams: Beware of strangers bearing gifts online. Scrutinize online deals that seem too good to be true.
Privacy Tools: Try to set devices to automatically lock when it goes to sleep.
Use of Secure Networks: If you are connected through a public WiFi network. Avoid doing important activities such as banking or shopping over public networks.
Some other security information such as safe downloading from internet was also shared with the attendees.

Medini Gogoi, Guest Faculty of Guwahati University Law Department moderate the question answer session where participants raised the various topics about the use of safe and secure internet .The workshop was followed by certificate distribution ceremony.

Participants from various consumer organizations, Engineering, Management, Law students from various educational institutions and universities, Faculty members, voluntary and civil society organizations and common consumers from all over the state attended the workshop.

Internet Safety Workshop Agartala (18th November, 2016)

To empower the consumers on Internet safety, Mankind Awareness Platform & Consumers Protection Association, Agartala has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on November 18, 2016 at Press Club conference hall, Agartala.

The objective of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The welcome address was delivered by Mr. Sunjoy Das from MAP to share and interact with the related experts in brief. The concise introduction on internet safety was delivered by Mr. Hemant Upadhyay from Consumer VOICE, Delhi and Ms. Shruti Hari from Google.

The chief guest of the event was Mr. Debapriya Bardhan, Hon’ble IT Director & Commissioner, Sales Tax, Govt. of Tripura appreciated such type of state level workshop where one can gathered knowledge on internet safety.

Mr.Priyonath Das, Dean, NIT, Agartala delighted with satisfaction and requested to organize such programme in NIT Campus. He specially mentioned about the awareness for internet safety among the students.

Mr.Amrit Lal Saha, President CPA expressed his views on the internet safety importance and problems which most of the users facing now. People should get aware and this type of workshop helps them to secure their information.

Representative from Google Ms. Shruti explained quarries and question related to internet safety and security.

Mr.Hemant Upadhyay from Consumer VOICE conducted Security Café for participants.

A security café was conducted where following best practices on internet safety were highlighted:

1. Better passwords:
2. Prevent identity theft:
3. Avoid scams: Beware of
4. Protection of device
5. Two step verification

Also various tips were given to audience present in the workshop regarding internet safety such as doing research before downloading and direct accessing of sites through URL’s rather than links.

The vote of thanks was given by Adv.Daliya Saha, Secretary , MAP

More than 60 people attended the workshop including academicians, representatives from Civil Society Organizations, Consumer Organizations, and College Students .

November 28, 2016 at Udaipur, Rajasthan

In the series to empower the consumers on Internet safety, Maruti Seva Samiti, Udaipur has organized state training internet safety workshop in partnership with Consumer VOICE, Delhi and Google on November 28, 2016 at hotel Vishnupriya, Udaipur, Rajasthan.

The main objective of organizing the workshop is to provide training and information on online Safety tools available and to share knowledge on various online security aspects.

The Welcome address was delivered by Mr.Pramod Jhanwar, General Secretary Maruti Sewa Samiti and Mr. Hemant Upadhayay Consumer VOICE gave a brief introduction of the subject matter.

Mr. Shiv Singh Chouhan, Former President Consumer Forum, Udaipur graced the occasion as the Chief Guest and expressed his views on internet safety in today’s scenario. He appreciated the effort to educate consumers on the subject matter and emphasized on taking this forward.

Ms.Shruti,representative from Google shared useful tips with the audience to stay safe online with available tools and resources.

Mr. Hemant Upadhayahy from Consumer VOICE and Mr.Pramod Jhanwar from MSS conducted Security Café for audience. Topics covered during the session included (i) How to have strong/better passwords (ii) 2-Step verification and security keys (iii) Protecting your device (iv) Spotting scams online (v) Security and privacy checkup; which covers the five best practices to be safe online. Relevant examples were given and information was shared with audience to make them aware about various ongoing practices.

The workshop followed by an active interactive session. Ms.Shruti answered the questions of participants and said while shopping from E-commerce website do check the name, address and contact of nodal officer of the website. So, that for any query we can contact them. For remembering password one should use application like “password manager”.

All participants were requested to spread the message further for wider impact.

The workshop was attended by representatives from Civil Society Organizations, Consumer Organizations, College Students, consumers, academicians.

The vote of thanks was given by Dr.Sampat Kumar Jain, Vice President Maruti Seva Samiti, Udaipur.

A Workshop to release White Papers on the theme: Evolving Behavior of Indian Consumers on Mobile

A Workshop to release White Papers on the theme: Evolving Behavior of Indian Consumers on Mobile

Consumer VOICE presented a study report on  Evolving Behavior of Indian Consumers on Mobile on 8th September, 2016 at Magnolia Hall, India Habitat Centre, New Delhi in presence of an august gathering of distinguished guests representing Telecom & E-commerce Industry, App developer fraternity, Telecom Operators, Market Research Agencies, Consumer Activists and Academicians.

Shri Hem Pande (IAS), Secretary, Department of Consumer Affairs, Government of India graced the occasion and delivered thevaledictory address in the workshop.

“E-commerce and mobile technologies are welcome and sky is the limit for their growth, provided they take along consumers, instead of trying to benefit from consumer ignorance” stated Shri Hem Pande, Secretary, Department of Consumer Affairs, Govt of India during his valedictory address in the workshop.

Shri Ashim Sanyal,Chief Operating Officer ,Consumer VOICE said  “The increasing popularity of the mobile internet in India makes it important to investigate how the move to mobile is likely to affect Indian consumers and businesses. Mobiles have become the easiest and most cost effective medium to reach out to largest number of Indian consumers by advertisers, government agencies, political, commercial and social organizations

In the workshop, Consumer Voice shared the results of their study in the form of two papers: Study of Mobile Internet Use in India” and “Search Options available to Indian users”.

Some of the Findings of the Study Papers::

  • Mobile is the new desktop
    • Apps represent the new way of accessing services – super stores to hyperlocal
  • Information Search has changed
    • Depends upon type of information
    • Apps rule the Net
    • Social media – the game changer
  • Improved competitiveness
    • Mobile – a great leveler; lower barriers to entry , many Indian success stories

Substantial benefits for consumers – increased choice, ease of access, ease of change, QoS  as differentiator.

Staying Safe Online

Staying Safe Online

The Internet offers so many opportunities to explore, create and collaborate. And to make the most of the web, it’s important to keep yourself safe and secure. Whether you’re a new Internet user or an expert, the advice and tools here can help you navigate the web safely and securely.

Secure your passwords. Passwords are the first line of defense against cyber criminals. It’s crucial to pick strong passwords that are different for each of your important accounts and it is good practice to update your passwords regularly. Follow these tips to create strong passwords and keep them secure.

Image: You can add an extra layer of security to your Google Account by enabling 2-step verification

Tip 1: Use a unique password for each of your important accounts like email and online banking

Tip 2: Use a long password made up of numbers, letters and symbols

Tip 3: Set up your password recovery options and keep them up-to-date

Use secure networks. It’s good to be extra careful whenever you go online using a network you don’t know or trust – like using the free Wi-Fi at your local cafe.

Keep your device clean. If you’re getting redirected from Google or seeing pop-up ads, unwanted toolbars, or strange Google search results, your computer may have malware. Malware is software designed to damage and take control of your computer.

Here are some tips to keep your system clean.

Tip 1: Keep your browser and operating system up to date. Most operating systems will let you know you when it’s time to upgrade – don’t ignore these messages. Old versions of software can sometimes have security problems that criminals can use to easily get to your data.

Tip 2: Keep an eye on what you click and download. Without meaning to, you may click a link that installs malware on your computer. To keep your computer safe, only click links and downloads from sites that you trust. Don’t open any unknown file types, or download programs from pop-ups that appear in your browser.

Prevent Cybercrime. The web can be a great place, but not everyone online has good intentions.

Here are three simple ways to avoid scammers and stay safe on the web:

Tip 1: Beware of strangers bearing gifts. A message is probably up to no good if it congratulates you for being a website’s millionth visitor, offers a tablet computer or other prize in exchange for completing a survey or promotes quick and easy ways to make money or get a job (“get rich quick working from your home in just two hours a day!”).

If you see a message from someone you know that doesn’t seem like them, their account may have been compromised by a cyber criminal who is trying to get money or information from you – so be careful how you respond. Common tactics include asking you to urgently send them money, claiming to be stranded in another country or saying that their phone has been stolen so that they cannot be called. The message may also tell you to click on a link to see a picture, article or video, which actually leads you to a site that might steal your information – so think before you click!

Tip 2: Do your research. When shopping online, research the seller and be wary of suspiciously low prices just like you would if you were buying something at a local store. Scrutinize online deals that seem too good to be true. No one wants to get tricked into buying fake goods. People who promise normally non-discounted expensive products or services for free or at 90% off likely have malicious intent. If you use Gmail, you may see a warning across the top of your screen if you’re looking at an email our system says might be a scam – if you see this warning, think twice before responding to that email.

Tip 3: Don’t get phished. Phishing is when you get an email or a social media message that looks like it’s coming from a legitimate place such as a bank or social networking site. If you click on a link in the message, you’re taken to a website that looks legitimate but could be run by criminals trying to trick you to sign in with your username and password so they can capture that information. Your best bet is not to click on the link but rather type the web address (such as mybank.com) into your browser window and go to the site that way.

Tip 4: When in doubt, play it safe. Do you just have a bad feeling about an ad or an offer? Trust your gut! Only click on ads or buy products from sites that are safe, reviewed, and trusted.

Google is looking out for you. In a bid to ensure a safe online experience, Google takes a number of steps to keep you from harm’s way.

1: Encryption. Google takes many steps to keep your personal information safe from attackers and snoops. By default, we encrypt the Gmail connection between your computer and Google – this helps protects your Google activity from being snooped on by others. We also make this protection, known as session-wide SSL encryption, the default when you’re signed into Google Drive and many other services.

2: Suspicious account activity warnings. We’ve alerted a number of users when it looked like something unusual was going on with their Google Account – for example, logins appearing to come from one country and occurring shortly after a login from another country. These users were shown a warning message in their Gmail inbox about this unusual access. We also occasionally make users change their passwords if we have reason to believe their account has been compromised.

3: Helping you avoid malware. Just as Google searches the web for sites with the best answers to your questions, we also look for sites that appear to be harmful to users or have malware on them. Every day we identify and flag more than 10,000 of those unsafe sites, and we show warnings on as many as 14 million Google search results and 300,000 downloads, telling our users that there might be something suspicious going on behind a particular website or link.

4: To help fight abuse and keep spam out of your inbox, Gmail uses email authentication to determine if a message actually originated from the address from which it appears to be sent. All active Gmail users – and the people in contact with them – automatically receive protection against threats to their personal and financial information.

For more online safety tips and tricks, check out www.google.com/safetycenter.

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