Question 1: Is it possible to include pertinent legal provisions in the petition or complaint? (A. Kapur, Advocate)

Answer: Typically, a petition or complaint entails presenting factual details supported by relevant documents. Legal precedents, citations, and judgments are usually attached and discussed during oral arguments. However, in the initial drafting of a complaint, particularly when asserting a deficiency in service, it is beneficial to reference specific provisions. This may include defining the complainant as per statutory definitions, citing product liability clauses, invoking express warranty terms, and addressing unfair trade practices or misleading advertisements as defined within the applicable legal framework.

Question 2: In a scenario where the builder is insisting on taking possession without obtaining the completion certificate, what recourse or actions can I take? (Rajput Baghela)

Answer: Initially, you have the option to decline taking possession in the absence of a completion certificate, as there could be unfinished work or unfulfilled administrative/legal prerequisites for which the certificate may have been rejected or not applied for by the builder.

Alternatively, if there is significant delay and the homebuyer decides to accept possession without the completion certificate, there is a possibility that the local authorities may impose additional taxes as a consequence of this default. Legal precedent suggests that such penal taxes should be the responsibility of the builder, and seeking legal recourse through the court system may be necessary.

Another avenue is to approach consumer commissions or the Real Estate Regulatory Authority (RERA) at this stage. Seeking possession with a completion certificate and claiming compensation for the delay can be pursued through these channels.

Question 3: Following a 45-day notice period, the opposing party (OP) presents the excuse that the policy record of the complainant is not traceable, requesting additional time to locate the records. The commission has requested evidence of the service made. Is it the consumer’s responsibility to track the service of the notice in this situation? (Advocate Raj Jain)

Answer: Beyond the 45-day period following the issuance of a proper notice with accompanying documents, the excuse provided by the opposing party becomes untenable. The commission’s request for proof of service aims to verify that the notice was served appropriately. Once confirmation of proper notice is established, the commission can utilize its authority to proceed against the opposing party through expert means.

While it is not the complainant’s obligation to track the service of the notice, the complainant can assist the court when seeking ex parte proceedings against the opposing party.

Question 4: Can we ask for govt. documents also through RTI? (Dilip Kumar)

Answer: Yes, you can request government documents through the Right to Information (RTI) Act. The RTI Act allows citizens to seek information from public authorities, including government departments and agencies. The Act aims to promote transparency and accountability in the functioning of government organizations.

To request government documents through RTI:

1. Identify the Public Authority: Clearly identify the government department or public authority from which you want to obtain the documents.
2. Draft an RTI Application: Prepare a formal RTI application stating your request for specific documents. Be clear and specific in your request.
3. Provide Contact Information: Include your name, postal address, and contact details in the application. This information is crucial for the public authority to communicate with you.
4. Pay the Prescribed Fee: In many cases, there is a nominal fee associated with filing an RTI application. The fee amount varies and is specified by the relevant government rules.
5. Submit the Application: Submit the RTI application to the designated officer of the concerned public authority. This can often be done through post or online, depending on the procedures in your region.
6. Follow up on the Request: Keep track of the progress of your RTI application. Public authorities are generally required to respond within a specified time frame, typically 30 days, though this can vary by jurisdiction.

Remember that there are certain exemptions and limitations to the information that can be provided under RTI. Additionally, the process may have some variations depending on the specific rules and regulations of the country or region you are in. Check the local RTI guidelines for more details.

Question 5: How does the procedure for execution differ between a civil court and a consumer commission? Please elaborate on the distinctions. (Smitha, Bangalore)

Answer:  The execution procedure for orders by a consumer commission is identical; both locations adhere to the provisions outlined in Order XXI of the CPC (Code of Civil Procedure) 1908. Consumer commissions are endowed with the authority of a First-Class Magistrate to employ this procedure, as stipulated by Sections 71 and 72 within the Act. The procedure remains consistent, encompassing steps such as issuing notices, issuing warrants, initiating non-bailable warrants through the police, effecting arrests by the police, imposing fines by the commission, and issuing orders for property attachment.

Question 6: What is the process for pursuing and establishing medical negligence cases? (Vinod Yadav)

Answer: The process remains consistent for all cases brought before consumer commissions, especially in medical instances where medical literature, expert opinions, and treatment records are essential. The significance of multiple affidavits for evidence cannot be understated. Courts may accept or solicit more than one expert opinion, contributing to a prolonged process.

Proving negligence is based on a comprehensive examination of facts, circumstances, treatment records, medical literature, and expert opinions. The actions of paramedical staff, the presence of necessary infrastructure in the hospital or nursing home, and the availability of requisite facilities are also taken into account to arrive at a reasoned conclusion.

Question 6: Flipkart deficient in services for sending improper order item. Can I file FIR against Flipkart?

Facts :Placed an order for value Rs 7983 on 30.11.2023Flipkart confirms delivery on 25.12.2023 but product never received 

Answer: Allahbad HC quashed fir filed FIR filed against Flipkart finding him not guilty under criminal law Section 79(2) or 79(3)of Indian Technology Act 2000(amended 2008)exempt from liability if act done exercising ‘due diligence ‘

Section 85 and 86 of CP Act 2019 finds the intermediary responsible to receive notice on behalf of sellers on their web,facilitate in  providing all information and whereabouts known to them for consumers and courts 

Flipcart is not inventory based e commerce entity ,its marketbased platform ,hence not liable for product defect.

Question 7: Do I have to pay full year fee when studied for half year.( Amit Parmar)

Admission in LLB in private college Due to tragedy in family left after half year.College insisting for full year fee.

Answer: As per Supreme Court Judgment in case of Usmania Islamia Academy v State of Karnataka

• Institute can take fee for one semester and not for full course or full year.Accordingly college cannot ask to pay more even if they show rules. Any undertaking if not legal or against the SC orders has no value before the law.College cannot retain original certificates  
• College cannot hold original certificates of the candidate if one leaves the college or course. UGC Circular 2007 issued Following above judgment 

Question 8: Can a single member file case consumer complaint  against co-operative society. ( Harsh Tripathi )

Answer:

• Yes single member or more than one members can file consumer complaint against Co operative society.
• Consumer Commissions are additional remedy to consumers though co-operative society issues are resolved through Registrara of Societies as an Arbitrator.But Arbitration clause inCo-operative Societies act does not bar Consumer Commissions  

Question 9: Builder constructed small market complex adjacent to Residential complex and calls it Dispensary &Gym Room.Can there be a consumer complaint. (Mr Pramod)

Answer:

• Yes, Homebuyers of the society can file complaint for wrongly stating small market complex as dispensary & Gym Room. Approval of such complex from the authorities can be checked and complained.
• In case no formal information of such complex displayed on their web with the housing project ,it is unfair and misleading under CP Act 2019.

Question 10: My evidence is over before the court, matter is fixed for OP evidence. Not coming for last three dates.(Guddu Sasaram Rohtas)

Answer: Submit an application before the court praying to proceed ex party against OP.

Question 11: What is the difference between written Arg and oral arg?( Mittar Pal Sharma)

Answer: Written Arguments are written submission of your entire case including reference to OP’s your stand with given evidence etc. You can refer case law also favoring your case and also enclose citation/case law. 

Verbal is the same thing you put before the court and court may ask anything while you argue your case related to your case and argument.

Question 12: In one case order has been passed in favor of my client but the same case is going on before civil court also. Will this order be valid and what will happen to civil case. ( Advocate )

Answer: Withdraw civil case immediately, then this order is final. One cannot enrich oneself by claiming for the same thing at two places.

Question 13: Admission in two courses but now pursuing only regular, not appeared in any exam or practical in distance course at IGNU.Any problem? (Vivek Anad)

Answer: As long as two courses or degrees both are not regular, you can maintain both. It’s your outlook how you manage exams scheduling If already pursuing one, other is no more on your cards.

Question 14: I have lost job due to OP conduct but having no proof of job, appointment letter or salary slip .How to prove incidental loss ,matter in the court? ( Ph. 9921560386 No Name)

Answer: It’s difficult to prove without documents. Your affidavit alone will not work as secondary evidence unless some substantial facts can be proved.

Question 15: Am I eligible for PGT teacher/Completed MA distance in year 21-23 and also B.Ed. regular in the same session 21-23? (@abhizarasizindagi8871)

Answer: Two things to be seen –both degrees are not done in regular mode because you cannot be present at two places at the same time. UGC guidelines do not permit. Another point is if you meet the qualifying criteria for the post, you are eligible. But we cannot spell out other rules or criteria set by your selection board.

Question 16: Allured by Country Vacation club stating I have won a gift, paid 10,000/- in 2010 for becoming member. Later realized my mistake, they are not refunding money? (@mirmasarathali4922)

Answer: Check the terms you have signed while becoming member. If membership was yearly then it goes by now. But surely you have saved yourself by not losing more.

Question 18: Builder not refunding maintenance I paid in advance for 5 years after society is formed, purchased flat 7 months back ? (@vihardayala3104)

Answer: Maintenance is done by builder till possession given to society ,thereafter society is to look after maintenance affair.In future you have to pay to society. You can claim if some amount given which was not as per your agreement.

Question 19: I am PVR Privilage plus Member of latest and updated version of Cinema App. Privilege voucher section found blank while making payment for snackes? (Raj Maykar)

Answer:

• Contact Authorities at cinema hall for clarification and rectification 
• Write to NCH about your issue and help in solution 
• You have a consumer issue for deficiencies in services,/for misleading information through apps and alluring which amounts to unfair trade practices   Option open to you for legal notice or consumer complaint

Question 20: Difference between information under RTI & Under CP Act 2019.(Guru Kripa)

Have Two fold query-

 (a) If Information not received through RTI ,Can I file appeal against it to Consumer Commission 

(b)When you have not filed any application under RTI,hence want to get  direct through CP Act Because consumer protection Act gives right to the consumers to be informed.

Answer: Understand the difference between information through RTI and information through CP Act.

Under RTI you may apply to any ministry ,office ,organisations covered under RTI for any information if you are entitled to get that/directly concerned with the information you want 

Under CP Act information word has come under the definition of services .While filing case for deficiency in services, you will have the right to know everything about the services you have hired by making payment. Consumer commission is a court and decides the cases filed before it and its scope is to deal with goods ,services and unfair trade practices. While dealing with these areas every information court gets from OP related to that particular case and provide you .    

Question 21: Can there be a second appeal in Consumer commissions.( H.K Tripathi)

Answer: There can be only one appeal before consumer commissions under consumer protection Act. However there can be a revision petition challenging that the particular commission has either not exercised the jurisdiction or exceeded its jurisdiction while deciding the cas.Any other point regarding jurisdiction can be raised through revision petition .

Question 22: Want to do two regular courses .One diploma and one degreeat the same time from different universities.One is attending and another is non-attending mode. (Debotree)

Answer:

check with following guidelines for your answer.

UGC Guidelines issued on April 2022 for Pursuing Two Academic Programmes Simultaneously 

1. A student can pursue two full time academic programmes in physical mode provided that in such cases, class timings for one programme do not overlap with the class timings of the other programme. 
2. A student can pursue two academic programmes, one in full time physical mode and another in Open and Distance Learning (ODL)/Online mode; or up to two ODL/Online programmes simultaneously. 
3. Degree or diploma programmes under ODL/Online mode shall be pursued with only such HEIs which are recognized by UGC/Statutory Council/Govt. of India for running such programmes. 
4. Degree or diploma programmes under these guidelines shall be governed by the Regulations notified by the UGC and also the respective statutory/professional councils, wherever applicable. 
5. These guidelines shall come into effect from the date of their notification by the UGC. No retrospective benefit can be claimed by the students who have already done two academic programmes simultaneously prior to the notification of these guidelines. 

The above guidelines shall be applicable only to the students pursuing academic programmes other than Ph.D. programme.

Question 23: I have been selected for Govt jobbut my Btechis going on ,its 8th semester In our college there are no classes are held.If I join job ,will my degree become invalid (Jeet Roy)

Answer:

Your question is not about guidelines but your decision under a peculiar circumstances. 

Reasonably you cannot be present at your job as well as college. If college is not conducting classes, you can with your common sense join job. Other option is join job and take some leave. I don’t find any risk but take decision at your own risk , its not legal advise without checking documents and details.

Question 24: My sister has done Regular B.Ed in 2010-2011.Also MA from distance during 2010-2012. Are both these degree valid. ( Allhuakbar)

Answer:

1. Check with UGC Guidelines April 2022  

2. A student can pursue two academic programmes, one in full time physical mode and another in Open and Distance Learning (ODL)/Online mode; or up to two ODL/Online programmes simultaneously.

Click the link to see Questions and Answers December 2023

  Dr Prem Lata, Legal Head VOICE 

The facts leading to the above judgment by NC are as hereunder

Referred clauses from Contract act

Liability of the Principal for the act of his Agent

Case title:

 Cloudtail India Private Limited.Versus Central Consumer Protection Authority 

CCPA Appeal No. 4 Of 2022

 (Against the Order dated 04/11/2022 in Complaint No. J-25/72/2021 of the CCPA DELHI) 

CCPA directs Cloudtail India Private Limited to recall 1033 pressure cookers, sold by the company in the country, refunding its price to the consumers, within 45 days and imposed a penalty of Rs.100000/-, for selling the pressure cooker, in violation of Quality Control Order, 2020.

This is the first order of its kind by CCPA after CP Act 2019 enforced  which has been challenged before the apex consumer commission questioning the jurisdiction of CCPA.Since this is the new entity established under the Act 2019 ,this order holds significant importance. 

Dr Prem Lata ,Legal Head

Issue -Mandatory BIS Mark

Bureau of Indian Standards Act, 2016, issued Notification dated 21.01.2020, making it mandatory for domestic pressure cooker to bear Standard Mark under a licence from Bureau of Indian Standards 

Facts:

1. Cloudtail India Private Limited was doing e-commerce through Amazon website and listed ‘Amazon Basics Stainless Steel Outer Lid Pressure Cooker, 4 Litre’ on above website and sold 1033 pressure cookers in India after 01.02.2021. These pressure cookers were manufactured by “Zhejiang Supor Company Limited, Damaiyu Economic Investment Zone, Yuhuan, Taizhou, Zhjiang, China” and bears “European Commission Standard” mark as established in the European Union and were imported into India, prior to issue of the Order.
2. Central Consumer Protection Authority is a statutory authority constituted under Section 10 of the Consumer Protection Act, 2019 and under the power Section 18 of the Act, issued notice dated 29.11.2021 to the company to show cause as it were selling pressure cooker in violation of the Order, which was liable to be held as defective, violative of consumer right and amounts to unfair trade practice, within the meaning of the Act.
3. The Cloudtail India Private Limited submitted its reply dated 11.01.2022, stating

• That the pressure cookers in question were manufactured by “Zhejiang Supor Company Limited, Damaiyu Economic Investment Zone, Yuhuan, Taizhou, Zhjiang, China” and conforms to the “European Commission Standard” mark as established in the European Union Directives-2014/68/EU granted by TUV SUD, valid up to 13.12.2030 and holds a valid certification of conformance
• That the product is of requisite quality, pre-shipment inspection by a nominated third party inspection agency is carried out and product is imported after satisfaction There was no complaint, related to safety of the pressure cooker, since its introduction in the market.
• That  import of this product in India was suspended prior to 01.02.2021, i.e. enforcement of the Order. 
• The Order mandates domestic pressure cooker to bear BIS mark by the manufacturer and is not applicable for an importer.
• Frequently Asked Questions, as answered by Bureau of Indian Standard (uploaded in February, 2019 and (uploaded on 14.11.2019) clearly provided that if product had been imported to India before last date of implementation or manufactured by domestic manufacturers before the last date of implementation, then such product can be sold
• The pressure cooker is neither ‘defective’ within the meaning of Section 2(10) nor the appellant has committed any ‘unfair trade practice’ within the meaning of Section 2(47) of the Act. The product meets all objective criteria of Bureau of Indian Standards Act, 2016 and Consumer Protection Act, 2019 and the notice is liable to be discharged.
• That a Test Report dated 15.02.2022, from Delhi Test House, (a National Accreditation Board for Testing and Calibration Laboratory) and Certificate of the “European Commission Standard” mark as established in the European Union Directives2014/68/EU granted by TUV SUD. T

Action by CCPA -.

Authority Called for reports in connection with sold cookers without BIS Mark 

•  Director General Investigation, vide its report dated 04.07.2022 confirmed that product sold without mark after enforcement of the Order, manufacture, import, sell, distribution, hire, lease, store or exhibit for sale is violative of Section 17 of Bureau of Indian Standards Act, 2016.
• Department for Promotion of Industry and Internal Trade, vide its report dated. 28.09.2022  confirmed that no such exemption was issued by it, permitting sale of pressure cooker in the country, imported prior to the date of enforcement of the Order, which has no BIS mark.

Order by CCPA –

• Central Consumer Protection Authority, vide its order dated 04.11.2022, held that after enforcement of the Order on 01.02.2021, any domestic pressure cooker, offered for sale in India, is required to conform IS 2347 :2017 and if violative ,it is 
• The pressure cookers which do not conform IS 2347 :2017 are liable to be held as defective within the meaning of Section 2(10) of the Act and violative of the consumer’s right as defined under Section 2(9) of the Act.
• Admittedly, the appellant had sold 1033 pressure cookers after 01.02.2021, which did not conform IS 2347 :2017. The Cloudtail India Private Limited is directed to recall 1033 pressure cookers, sold by the company in the country, refunding its price to the consumers, within 45 days and a penalty of Rs.100000/-, has been imposed upon it for selling the pressure cooker, in violation of Quality Control Order, 2020

Hence the present appeal has been filed before Apex Commission (NC) for adjudication 

Stand of appellant company before NC 

Company reiterated its stand in appeal as stated above  However appellant company also added Finding of Central Consumer Protection Authority that pressure cooker was ‘defective’ raising presumption due to not having ISI mark is illegal. In any case, violation of Domestic Pressure Cooker (Quality Control) Order, 2020 may attract the provisions of Bureau of Indian Standards Act, 2016 and not the Consumer Protection Act, 2019..

Analysis by National Commission 

 “consumer rights” as defined under Section 2 (9) includes,—

1. the right to be protected against the marketing of goods, products or services which are hazardous to life and property;
2.  (ii) the right to be informed about the quality, quantity, potency, purity, standard and price of goods, products or services, as the case may be, so as to protect the consumer against unfair trade practices;
3.  (iii) the right to be assured, wherever possible, access to a variety of goods, products or services at competitive prices;
4.  (iv) the right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora;
5.  (v) the right to seek redressal against unfair trade practice or restrictive trade practices or unscrupulous exploitation of consumers; and 
6. (vi) the right to consumer awareness.

 “defect” as defined under Section 2(10) of the Act is quoted below: 

“defect” means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods or product and the expression “defective” shall be construed accordingly.”

Observations by Commission :

1. Section 16 of the Bureau of Indian Standards Act, 2016 directs compulsory use of standard mark. Since the Quality Control Order, 2020 has been enforced, then it has become compulsory for using the standard mark. In spite of the fact that it bears the European Commission Standard Marks or in any subsequent test report it has satisfied the norms of Bureau of Indian Standard. The right of the consumer has also to be looked into. The consumer has right to purchase the product bearing BIS mark only after 01.02.2021. If BIS mark is not fixed or certified and the product is sold then the right of the consumer has been violated and   Standard mark after enforcement of the Domestic Pressure Cooker (Quality Control) Order, 2020, it was mandatory.

Supreme Court verdict  

Various earlier judgments on the issue :

Sumat Prasad Jain vs. Sheojanam Prasad (Dead) & Ors (1973) 1 SCC 56

Delhi High Court in Bottled Water Processor Association vs. Union of Inida, 2010 SCC Online Delhi 2038 and Andhra Pradesh High Court in Sri Seetharamanjaneya Swamyvari Seva Sangam vs. Superintending Engineer, APSPDCL, 2015 SCC Online Hyd. 335 

Above judgments  Highlighted the significance of BIS standards and held that people at large will be put to risk and public interest would be jeopardised if the safety standards are not complied with.

CCPA holds power under Section 18 of the Consumer Protection Act, 2019 and  Authority can exercise its power suo moto and to protect the consumers’ interest it can pass any suitable order. It cannot be said that it was without jurisdiction.

No procedural irregularity is found in passing the order by CCPA After initiation of the proceeding, report dated 04.07.2022 has been obtained from Director General (Investigation). The appellant has been given full opportunity of hearing by giving  the notice as well as the report.

Order by CCPA confirmed