The RBI has made it mandatory for all NBFCs (Non Banking Financial Companies) to have a grievance redressal officer, whose name and contact details have to be mandatorily displayed in the premises of the NBFCs. Aggrieved borrowers who have home loan complaints can approach the grievance redressal officer of the NBFC to file a complaint. A three-tier system is functional in this regard.
a) Tier I (customer service department of NBFC)
– Call toll-free number
– Send SMS
– Send email
– Send letter (hard copy)
– Visit website and register your complaint/grievance online
– You will get a customer service number
b) Tier II (if no response is received within six weeks of your complaint or you are dissatisfied with the reply received)
– Email/write to the grievance redressal officer or GRO (of the NBFC) with a copy of your grievance and the reply, if any, received at Tier 1
c) Tier III (if you are unhappy with the reply received from the GRO)
– Approach the below on the prescribed format:
Complaint Redressal Cell
National Housing Bank (regulator for NBFCs)
Online link for home loan complaint
https://grids.nhbonline.org.in/
By post you can send your complaint to:
National Housing Bank
Department of Regulation & Supervision
(Complaint Redressal Cell)
4th Floor, Core-5A
India Habitat Centre
Lodhi Road, New Delhi 110003
Related
Home Loan by NBFCs
In the current scenario, the category of Non-Banking Financial Companies (NBFCs) has registered good growth in the last few years. The credit goes...
Home Loan Balance Transfer & Top-Up
Whenever there is an increase in the repo rate of RBI, the loan of the bank also becomes expensive. In such a situation, the EMI burden increases...
Personal Loan by Banks
The festival season is here! And to get into the festive mood, you will be wanting to do a lot of things. It's possible that you require rapid cash...