Consumer Voice July 2008 :: Reader's Page

READERS PAGE

Airtel customer care irks consumer Dear Editor I have been an Airtel customer for the last 6 years and this has been my worst experience with Airtel. I had registered three complaints on Airtel's website which are now showing closed without resolution. I had requested for an e-bill to be sent to my email ID. The same was promptly done but when I asked for the password, I was told that it would be sent to me via SMS. I have been following up with the customer care executives and am amazed with their apathy towards the customer. I asked an executive to transfer the call to his manager but he refused to do so. I told him that I would complaint to TRAI and also take Airtel to court. The executive he said he had no issues with it and I was welcome to do it. I took the pains of going to the Airtel office in Lower Parel, Mumbai, but found out that the waiting time was more than 30 minutes. I am now thinking of changing my service provider, as this is not the kind of service I expect after having been a good customer for the last 6 years. Gaurav Wadhwani Mumbai
“No filling in patties” Dear Editor My wife had walked for around two kilometres to buy 18 beef patties from the Cansaulim outlet of M/s Snows Bakers Confectioners & Caterers, Ria, Goa. On walking back, we consumed four patties, only to find that all four had just a quarter teaspoon of filling and that too of fried onions and no salt! Since the Cansaulim outlet does not have a landline connection, I got in touch with their main bakery in Ria and got the owners (Cansaulim franchisee) mobile number. I have been repeatedly calling this number, but there is no response. I got in touch with the main outlet again and left my contact information with them. We were looking forward to a good snack on a Sunday only to find that I was cheated. I wonder if this cheating is a daily affair? Robin Viegas Mumbai
Sony Ericsson does not respond Dear Editor I had purchased a Sony Erricson Mobile model k220i on in December 2007. Barely a month later, its 'reminder' feature stopped functioning properly and the handset was submitted on 22nd February 2008 for repairs. The Sony Ericsson service centre confirmed that the set had software problems which needed reloading of systems and the data would be deleted. Not only could the service centre not repair the set, but they also handled the set poorly resulting in scratches on front glass and camera lens. The service centre agreed to replace front glass and camera lens free of cost. The service centre kept on informing that the spares are not available in India and that the software problem could also not be set right. Ultimately, on 18/3/08, I retrieved the set with a written promise from them that they would inform me as soon as spares are available. But Sony Ericsson has not responded till date. In May, 2008, I lodged a written complaint with the Sony Ericsson Country Manager at their head office in Gurgaon, asking for a written reply within 7 days. There has been no response. Sunil Mehta New Delhi
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